Monica Mabe Email & Phone Number

Greater Seattle Area

Greater Seattle Area

• LIBERTY MUTUAL INSURANCE 2007 to 2018Supervisor – IT Help DeskManage technical support staff (FTE and contractors) across Level 1 and Level 2 support organization. Lead the staff in providing guidance, assistance.
• Supervise and directs the work of the Help Desk with responsibility and accountability for quality and quantity of work.
• Manages, facilitates and works with procurement team in the hiring, staffing levels of up to 30 contractor staff
• Facilitate "Go and See's" for employees within the company to see IT Help Desk transition to Lean Management SystemLiberty Mutual bought Safeco Insurance in 2009

Greater Seattle Area

Managed a staff of 16 Imaging Coordinators within RightFax, Medical Bills and Surety imaging units.Partnered and collaborated with "sister" department located in St Louis, Mo to have consistent processes put in place, weekly staff meetings and opportunities and challenges.To effectively communicate with a hearing impaired employee, I took sign language.

Greater Seattle Area

Managed staff of builders, telecom coordinators and vendor support in the Move, Add, Change and Telecom activity to approximately 800 employees.Managed and negotiated with vendors to deliver services needed for Move, Add, Change activity.Managed and oversaw moves, build outs and telecom changes of departments for 4 buildings within Safeco.