Monica Wagner Email & Phone Number

Detroit, Mi, Us

Detroit, Mi

Detroit, Michigan, United States

Detroit, Michigan, United States

Detroit, Michigan

Detroit, Michigan

Lexington, Kentucky

Manage and coordinate all purchases services to completion. Uphold scope of work to customer and contractors. Maintain constant communication to customer and contractors. Obtain and thoroughly review all information to prevent as many day-of conflicts and set backs, as possible. Resolve any unforeseen changes or problems promptly and efficiently. Negotiate all out of scope costs to ensure coverage and profit of company. Audit all contractor invoices and paperwork to confirm precise and proper execution of all purchased labor services. Follow up with customer as last point of contact upon completion to ensure the customer’s expectations are exceeded.

Lexington, Kentucky Area

Manage and coordinate all purchases services to completion. Uphold scope of work to customer and contractors. Maintain constant communication to customer and contractors. Obtain and thoroughly review all information to prevent as many day-of conflicts and set backs, as possible. Resolve any unforeseen changes or problems promptly and efficiently. Negotiate all out of scope costs to ensure coverage and profit of company. Audit all contractor invoices and paperwork to confirm precise and proper execution of all purchased labor services. Follow up with customer as last point of contact upon completion to ensure the customer’s expectations are exceeded.

Charleston, South Carolina Area

Work with Project Manager to understand and assist with tracking all work, tasks, and project assignments. Complete database management tasks to track project activities and team communication. Provide assistance to clients in a professional, clear, and friendly manner. Manage all project assets and client samples. Follow up with clients at necessary critical stages for deliverables. Work closely with the entire team to coordinate daily office and project logistics. Manage the overall office and project calendar, schedule client meetings, and adjust project timelines. Manage the day-to-day office functions such as greeting clients, answering phones, handling all mail and shipping, ordering supplies.

Charleston, South Carolina

Efficient and friendly check in and out of guests of the Francis Marion while maintaining AAA Four-Diamond standards. Act as the resort’s central source of information, providing it to inquiring guests. This knowledge must extend from hotel statistics to local attractions and directions. One must have a general knowledge of the City of Charleston and surrounding areas. ‬Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, check cashing, and safety deposit boxes, etc. Performing courtesy call backs to guests inquiring into their stay and room appearance ‬

Mount Pleasant, South Carolina

Review and manage inbound and outbound communication including mail, email, phone calls, meetings, reports, etc. Organizing and maintaining files and records. Planning and scheduling meetings and appointments. Create documents such as proposals, agreements, reports, etc. Assist with and create Pay-Per-Click accounts on Google Adwords and Bing Ads. Assist with Sales with heavy emphasis on email communication and follow through.

North Charleston, Sc

Learn fundamentals of hotel operations through experience in various departments such as Front Desk, Housekeeping, Maintenance, and Sales. Take and direct phone calls to guest services. Provide quotes for room rates and up-sell the guest when possible. Assist in coordinating the Front Desk and the Housekeeping Department. Collect payment for charges on the guest folio. Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. Manage walk-in traffic. Sign in guests as needed. Smile and greet customers in a welcoming manner. Register and assign rooms to guests.Resolve guest complaints within scope of authority; otherwise refer the matter to the management.

Provide prompt and courteous service to guests as hostess and server. Training on food inventory procedures and shipment processing. Answer all phone calls made to two of the three restaurants at the Resort. Provide exceptional service to all guests to turn them into life-long members. Follow up with members/guests to ensure guest satisfaction

Bachelor Of Science (B.S.), Hospitality Administration/Management

Activities and Societies: Kappa Delta Sorority, Club for Hospitality and TourismStudy Abroad Spring 2012 in Florence, Italy

Bachelor Of Science (B.S.), Business Administration And Management, General

Activities and Societies: Kappa Delta Sorority, Club for Hospitality and Tourism