Monica Mcmillan
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Monica Mcmillan Email & Phone Number

Customer Success, Information Management at DrugBank
Location: London, Ontario, Canada 12 work roles 4 schools
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Current company
Role
Customer Success, Information Management
Location
London, Ontario, Canada
Company size

Who is Monica Mcmillan? Overview

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Quick answer

Monica Mcmillan is listed as Customer Success, Information Management at DrugBank, a company with 34 employees, based in London, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Monica Mcmillan.

Monica Mcmillan previously worked as Customer Optimization Manager at Drugbank and Strategic Customer Advisor at Briza. Monica Mcmillan holds Master Of Library & Information Science - Mlis, Information & Media Studies from Western University.

Company email context

Email format at DrugBank

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DrugBank

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Profile bio

About Monica Mcmillan

I’m a resourceful, strategic account and project leader with more than five years experience managing B2B software implementations for clients in various verticals, including healthcare, retail, fintech, telecom, and travel, corporate & public security, and OSINT investigations. Demonstrated expertise in client management, leadership of cross-functional project teams, determining scope & timelines, gaining stakeholder buy-in, risk identification, understanding user experience and behavior on web and mobile environments.Specialties: end-to-end digital project management, understanding various business models and adapting solutions to fit, client management, customer service, technical writing.

Current workplace

Monica Mcmillan's current company

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DrugBank
Drugbank
Customer Success, Information Management
edmonton, alberta, canada
Employees
34
AeroLeads page
12 roles

Monica Mcmillan work experience

A career timeline built from the work history available for this profile.

Customer Optimization Manager

Current
Jun 2023 - Present

Strategic Customer Advisor

Sep 2022 - Dec 2022

Customer Experience Specialist

London, Ontario, Canada

Nov 2020 - Jan 2022

Senior Client Success Manager

London, Canada Area

Media Sonar enables Surface, Deep and Dark Web investigations by connecting the right tools and workflows into a single intelligent solution. Our software empowers security professionals in both public and private organizations to protect what matters - people, places, and assets.I act as the main point of contact for our clients throughout their time with.

Apr 2019 - May 2020

Senior Professional Services Consultant

London, Canada Area

Media Sonar enables Surface, Deep and Dark Web investigations by connecting the right tools and workflows into a single intelligent solution. Our software empowers security professionals in both public and private organizations to protect what matters - people, places, and assets.I work with Media Sonar’s prospects and clients to teach, advise on best.

Jan 2018 - Apr 2019

Manager, Engagement Management

Toronto, Canada Area

I managed a team of 6 Associate Engagement Managers, providing both day-to-day and strategic guidance in customer relationship management, customer experience consulting & project management. I acted as a point of escalation for any clients managed by this team. I also worked on end to end process improvements, from identifying a need to design &.

Aug 2017 - Dec 2017

Engagement Manager

Toronto, Canada Area

I worked with our top clients to ensure the long term success of their Virtual Agent deployments. I managed ongoing client relationships through conference calls, web meetings and in-person visits, as well as provided end to end project management and consulting on strategic self-service and customer experience initiatives. I was responsible for client.

Sep 2015 - Aug 2017

Bilingual Knowledge Base Analyst

Toronto, Canada Area

I worked with IntelliResponse/[24]7 Virtual Agent clients to ensure the success of their virtual agent implementations. Manage ongoing client relationships while helping clients set and achieve business goals based on analysis of their VA questions. I was responsible for the overall functionality and performance of the solution.

Dec 2014 - Sep 2015

Hr Administrative Assistant

London, Ontario

Every September the Western Fair hires roughly 300 temporary employees to work the annual fall fair. I helped the HR manager organize the applicants, contact successful applicants to arrange contract signings and other paper work. I ensured that all paperwork was completely correctly with necessary supporting documents (e.g. a valid security license for.

Jul 2014 - Sep 2014

Teaching Assistant

University Of Western Ontario

London, Canada Area

As a T.A., I provided support to professors in a variety of ways. These included: lecturing, grading essays and tests, attending lectures, maintaining course websites, holding office hours, and providing one on one support to students. I acted as a liaison between my students and the course professors and university administration. Highlights:As the T.A..

Sep 2012 - May 2014

Team Lead & Pr Committee Chair

Western Interdisciplinary Student Symposium On Language Research (Wisslr)

London, Canada Area

As Team Lead I was responsible for coordinating a group of 13 people in 4 subcommittees to plan and execute the 6th annual WISSLR conference which took place March 14-15, 2014. I created and enforced project deadlines, as well as organized and lead meetings of the committee. As the PR Committee Chair, I lead a team of 2 people to market the conference to.

Apr 2013 - Apr 2014

Pr Committee Member

Western Interdisciplinary Student Symposium On Language Research (Wisslr)

London, Canada Area

I was part of a 2-person team who marketed and promoted the conference. We were responsible for: all incoming and outgoing communication for the conference, creating posters, creating and circulating the call for papers.

Sep 2012 - Mar 2013
Team & coworkers

Colleagues at DrugBank

Other employees you can reach at drugbankplus.com. View company contacts for 34 employees →

4 education records

Monica Mcmillan education

Master Of Library & Information Science - Mlis, Information & Media Studies

Master Of Arts (M.A.), Applied Linguistics, Internet Speak And Social Media

Activities and Societies: GTA Union Representative (PSAC Local 610), Linguistics Program 2013-2014. Communications Committee, Arts and.

A Average

Lsa Linguistics Institute 2013 - Universality And Variability

Offered every second year by the Linguistics Society of America in partnership with a University, the Linguistics Institute brings.

FAQ

Frequently asked questions about Monica Mcmillan

Quick answers generated from the profile data available on this page.

What company does Monica Mcmillan work for?

Monica Mcmillan works for DrugBank.

What is Monica Mcmillan's role at DrugBank?

Monica Mcmillan is listed as Customer Success, Information Management at DrugBank.

Where is Monica Mcmillan based?

Monica Mcmillan is based in London, Ontario, Canada while working with DrugBank.

What companies has Monica Mcmillan worked for?

Monica Mcmillan has worked for Drugbank, Briza, Nasoneb®, Media Sonar Technologies Inc., and [24]7.

Who are Monica Mcmillan's colleagues at DrugBank?

Monica Mcmillan's colleagues at DrugBank include Rachel W., Keegan Petreman, Christen Klinger, Ph.D., Alex Wilson, and Luis Alberto Graus Mejia.

How can I contact Monica Mcmillan?

You can use AeroLeads to view verified contact signals for Monica Mcmillan at DrugBank, including work email, phone, and LinkedIn data when available.

What schools did Monica Mcmillan attend?

Monica Mcmillan holds Master Of Library & Information Science - Mlis, Information & Media Studies from Western University.

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