Monica Dooley Email & Phone Number

Austin, Texas Metropolitan Area

•Ability to complete all Associate level Compliance responsibilities.•Responsible for federal and state tax filing and remittance. Files prior quarter returns and amendments as needed. •Responsible for working with the Compliance Manager to become skilled in processing any changes in the law that may affect HomePay clients.•Manages annual state UI rate project.•Reviews and updates state tax forms and e-files as needed. Performs internal audits to ensure form/e-file accuracy.•Assists the Compliance Manager as the Tech department liaison for beta-testing upcoming builds/releases, tax return generation, and e-file functioning.

Austin, Texas, United States

• Manages all Compliance notices received from the state or client.• Facilitates interdepartmental communication on state issues as they arise. • Maintains relationships at the state and local levels to aid in client service.• Assists with federal and state filing and remittance. Files prior quarter returns and amendments as needed. • Completes federal and/or state related research on an as needed basis, including annual projects.

Austin, Texas Area

Responsibilities:• Ability to complete all Senior level and Associate level Administrative responsibilities. • Supervises the day-to-day activities of the Admin team, including daily workload and projects. • Maintains a managerial relationship with colleagues, including but not limited to annual performance reviews and quarterly career development conversations.• Responsible for onboarding new team members and cross training.• Collaborates regularly with managers/directors across all departments.• Processes inbound and outbound electronic documents to establish new client accounts.• Manages all inbound and outbound mail.• Conducts all office purchasing including verification of purchases on the backend finance software.• Maintains office inventory and manages vendor relations.• In charge of general office organization, appearance, and cleanliness.• Completes special projects as needed.

Austin, Texas Area

Responsibilities:• Ability to complete all Associate level Administrative responsibilities. • Ability to prioritize daily workload.• Processes inbound and outbound electronic documents to establish new client accounts.• Manages all inbound and outbound mail.• Daily scanning of client documents.• Maintains office equipment in functional areas.• Performs internal audit of office supplies/reorders as needed.• Maintains vendor relations.• In charge of general office organization, appearance, and cleanliness.• Other duties and special projects, as assigned.

Bellevue, Washington

• Responsibilities of Employee Relations Specialist role with added authority to handle all client/consultant escalations• Responsible for managing 18+ events for consultants and clients per year

Bellevue, Wa

• Manage 200+ consultants’ assignments from their first day orientation to termination• Conduct 1:1 meetings with all local new hires and phone check-ins/on-sites with each consultant once in 45 days• Responsible for responses/resolution for email traffic regarding consultant issues/concerns through Zoho tool• Conduct all new hire orientation and extensively reviews benefits and insurance plans as needed• Manage status and work order updates for extensions & upcoming ends by communicating with Account Managers/MSPs/clients• Effectively coach and mentor employees.• Conduct exit interviews for all consultants (100% in-person for local/over the phone for non-local consultants). • Fully responsible for 100% compliance of employee work orders and completing all client HR forms/work order changes• Manages Glassdoor, Google, and other various social media platforms in building the company brand• Organize consultant events every quarter and work on creative ideas on SWAGS & annual events.• Maintain Inventory Tracker – Follow up on returning devices once consultants end. Support all equipment/software hand-offs to consultants by coordinating with IT for new hires & update inventory tracker on a real-time basis.• Rewards/Recognition program – Send out Welcome/Thank You/Congratulatory, monetary/gift/recognition awards to consultants and internal staff when necessary• Coordinate with VMS/MSP representatives for all VMS and work order management• Monitor, own, and audit timesheet approval process to ensure 100% accurate payroll processing.• Process and manage all pay rate increases and expense reimbursements

Bellevue, Wa

• Handle supply ordering and facilities/machine management and maintenance• First contact for all vendors & prospective candidates – Answer phone lines and forward calls to appropriate parties• Filing/Scanning/Printing/Faxing/Mailing for internal staff• Coordinate domestic/international FedEx shipments for all staff• Executive Assistant - Calendar Management and hotel/flight booking for CEO, President and Company Executives• Managed equipment tracking/product orders for consultants & internal staff• Immigration Support – Create documents required to travel to overseas, file and track all Visa documentation, initiate H1B applications and manage RFE follow-ups• Partner with multiple vendors for marketing products for clients & consultants• Event Planning - Coordinate Teambuilding/Office Morale Events & corporate events with 300+ guests• Conduct orientation for all new hires including a tour, meet and greets, registration into our system, and completion of all necessary paperwork, i.e. I9s, w2s, benefits, IT setup• Reconciled AmEx Corporate cards monthly and completed data entry and audits of monthly receipts/invoices documents• Ensure office and employees meet OSHA/USCIS Compliance

Renton, Wa

• Train, coach ,and develop Potbelly associates and shift leaders• Contribute to associate and shift leaders performance appraisals• Source, recruit, interview, and hire candidates for all associate positions• Conduct orientation for all new hires including a tour, meet and greets, registration into our system, and completion of all necessary paperwork, i.e. I9s, w2s, contracts, background checks• Plan weekly schedules for staff• Hold monthly associate, certified trainer, and shift leader meetings• Administer in-shop employee payroll and benefit procedures• Counseling and administering disciplinary actions to employees when necessary• Training new associates, certified trainers, and shift leads• Managing and delegating tasks to employees• Maintain critical standards for all raw and finished product quality, service speed and quality, cleanliness, and sanitation• Effectively drive neighborhood shop marketing and promotions to maximize sales potential• Plan and execute strategic People, Customer, Sales, and Profit goal plans each quarter, focusing on opportunity areas to increase profitability and productivity• Managing labor and profit through time management• Conducting monthly self-audits for our shop. (Safety, Food Quality, and Health)• Counting and managing money and deposits daily• Ensure appropriate inventory and ordering systems are in place• Conducting biweekly inventories for the shop• Enter in truck/product orders for the shop twice a week• Review monthly P&L statements and create and execute action plans in opportunity areas• Ensured all invoices are entered accurately and promptly• Communicate with all vendors to ensure needs are met and resolve issues that may arise• Marketing – going out to surrounding businesses to talk about our products and services. Putting together pamphlets and menu packets for events. Bringing samples to potential clients.

• Full cycle recruitment of temporary and direct hire employees for Physio-Control (Medical device production company)• Implementing all on-boarding duties for new hires – I-9 Compliance, verification of eligibility, requesting, monitoring, and resolving background screenings, managing and storing confidential information• Investigate and resolve customer and employee complaints by facilitating conflict resolution• Counseled, coached, and provided guidance to employees • Set up meetings and shadowed managers and Physio Team Members to better understand their needs• Conducted pre-screenings, set up interviews, and provided tours for potential candidates• Organized and structured more efficient methods of storing electronic and physical documents and official papers• Responsible for federal compliance and storage of all sensitive and personal information of our employees/candidates• Planned and organized employee and customer appreciation events • Built strong rapport and relationship with managers and employees

Business Administration And Management, General

High School Diploma

Activities and Societies: Valedictorian and Honor Student - Participated in Beta Club, International Club, Environmental Club, and various.