AeroLeads people directory · profile
Monica Flynn Email & Phone Number
Senior Director, Customer Success
at
Cornerstone OnDemand
1 work email found
@cornerstoneondemand.com
1 phone found area 888
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Director, Customer Success
Location
Greater Boston, United States, United States
Company size
Who is Monica Flynn? Overview
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Quick answer
Monica Flynn is listed as Senior Director, Customer Success at Cornerstone OnDemand, a company with 6 employees, based in Greater Boston, United States, United States. AeroLeads shows a work email signal at cornerstoneondemand.com, phone signal with area code 888, and a matched LinkedIn profile for Monica Flynn.
Monica Flynn previously worked as Director, Client Success Services at Cornerstone Ondemand and Senior Manager, Client Success Services at Cornerstone Ondemand. Monica Flynn holds Economics, Political Science from Union College.
Company email context
Email format at Cornerstone OnDemand
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{first_initial}{last}@cornerstoneondemand.com
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AeroLeads found 1 current-domain work email signal for Monica Flynn. Compare company email patterns before reaching out.
Profile bio
About Monica Flynn
Monica Flynn is a Senior Director, Customer Success at Cornerstone OnDemand. She possess expertise in strategy, leadership, saas, management, change management and 8 more skills. Colleagues describe her as "Monica is a person on the rise. She can do the gambit of work from leading a project across department and business lines to doing the small administrative tasks needed in today's work world. She is exceptional at finding solutions for her team and clients that maximize effect, while reducing workload. Several times she analyzed issues and found solutions that saved several thousand dollars in effort, while maximizing the result. I greatly appreciated that Monica and I could… Show more"
Listed skills include Strategy, Leadership, Saas, Management, and 9 others.
Current workplace
Monica Flynn's current company
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Cornerstone Ondemand
9 roles
Monica Flynn work experience
A career timeline built from the work history available for this profile.
Senior Director, Customer Success
Current
Mar 2022 - Present
Director, Client Success Services
Cornerstone Ondemand
- Leading the Customer Excellence team within Customer Success
- My team of 25+ Customer Success Managers (CSMs) and their managers are responsible driving adoption, engagement and ensuring retention of over 2,000 mid-market customers
- Develop and execute Customer Success strategies to meet or exceed renewal targets, mitigate churn, and grow expansion opportunities
- Implement digital customer success offerings and scalable processes to engage customers at scale
- Lead and develop a diverse team of CSM managers and individual contributors, coaching them to uncover and realize their potential, and driving their performance and engagement
- Develop frameworks and engagement models to optimize customer support, team staffing and overall customer engagement
Aug 2017 - Mar 2022
Senior Manager, Client Success Services
- Managed a remote team of Client Success Managers
- Developed and implemented processes to facilitate and measure client utilization, adoption, and engagement
- Optimized processes and team structures driving toward a consistent, low-touch customer experience
- Participated on a cross functional team to roll out and implement Gainsight
- Leveraged Gainsight to implement customer health monitoring and scorecard
- Served as a point of escalation for point-in-time client challenges
Mar 2017 - Aug 2017
Manager, Client Success Services
Cornerstone Ondemand
- Oversaw client success services with overall responsibilities including client product adoption and utilization, satisfaction, and engagement with Cornerstone
- Managed a team of Client Success Managers responsible for the optimization and engagement of mid-market clients
- Interviewed, onboarded and coached Client Success Managers, focusing on development, employee engagement and retention
- Developed and implemented processes to facilitate and measure client utilization, adoption, and engagement
- Served as a point of escalation
May 2012 - Mar 2017
Client Success Manager
- Responsible for the ongoing success of the Cornerstone solution within client organizations
- Developed and managed relationships with strategic business process owners and business leadership, consultatively building consensus and best practice
- Utilized extensive experience as a practitioner in the HR industry to evolve relationships with key Business Process Owners and Business Leaders
- Integrated knowledge of the client’s business in the strategic application of the Cornerstone suite throughout the client lifetime by focused optimization of solution
- Leveraged by Global Accounts team in the contracting process for their solution expertise, to establish deep and realistic expectations in process and application deployment
- Served as an advisor in validating client business requirements, assessing and communicating impacts in the context of internal change management and employee engagement
Sep 2009 - Aug 2012
Vice President, Professional Online Development
Aug 2004 - Jul 2009
Branch Manager'S Assistant
Aug 2000 - Aug 2004
Sales Assistant
Aug 1999 - Aug 2000
2 education records
Monica Flynn education
Economics, Political Science
Education record
Rye High School
FAQ
Frequently asked questions about Monica Flynn
Quick answers generated from the profile data available on this page.
What company does Monica Flynn work for?
Monica Flynn works for Cornerstone OnDemand.
What is Monica Flynn's role at Cornerstone OnDemand?
Monica Flynn is listed as Senior Director, Customer Success at Cornerstone OnDemand.
What is Monica Flynn's email address?
AeroLeads has found 1 work email signal at @cornerstoneondemand.com for Monica Flynn at Cornerstone OnDemand.
What is Monica Flynn's phone number?
AeroLeads has found 1 phone signal(s) with area code 888 for Monica Flynn at Cornerstone OnDemand.
Where is Monica Flynn based?
Monica Flynn is based in Greater Boston, United States, United States while working with Cornerstone OnDemand.
What companies has Monica Flynn worked for?
Monica Flynn has worked for Cornerstone Ondemand, Morgan Stanley Smith Barney, and Morgan Stanley.
How can I contact Monica Flynn?
You can use AeroLeads to view verified contact signals for Monica Flynn at Cornerstone OnDemand, including work email, phone, and LinkedIn data when available.
What schools did Monica Flynn attend?
Monica Flynn holds Economics, Political Science from Union College.
What skills is Monica Flynn known for?
Monica Flynn is listed with skills including Strategy, Leadership, Saas, Management, Change Management, Salesforce.Com, Enterprise Software, and Business Process.
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