Monica Kwan Email & Phone Number

Toronto, Ontario, Canada

Womenswear – Advanced (Designer & Contemporary) & Outerwear

Toronto, Ontario, Canada

Womenswear – Advanced (Designer & Contemporary) & Childrenswear

Toronto, Ontario, Canada

Women’s Soft Accessories & Childrenswear

Toronto, Ontario, Canada

Womenswear (Advanced Designer & Contemporary)

Toronto, Canada Area

Consistently ranked as highest sales adviser, garnering an hourly average of $800 - $1,000 sales per hour, receiving praises for both exceptional work ethic and undeniable customer service and appreciation.Extensive experience in creating long lasting relationships through constant client cusping and activation.Handling between 50-75 personal clients monthly, with 80% those being high-profile, high-spending clients.Emphasis on accountability and commitment to continuous improvement through challenging individual work and team collaborations (ranging from 10-20 staff and external stakeholders).Excel when working in a fast-paced, customer service-oriented position.

Toronto, Canada Area

Cross-functional management - managing operations, marketing, and events coordination teams - andcommunication with various student unions, third-party sponsors, faculty members, industry professionals, and school financial boards.Created creative marketing using Adobe Creative Suite and its distribution through social media and school outlets through the use of posters, rallies, and in-class self-promotions.Coordinated logistical and operational tasks through demographic research, venue sourcing, post-event follow ups, and booking. By doing so, each event planned and performed received a 10-30% increase in participationrates when compared to previous years.

Markham, Ontario, Canada

Toronto, Canada Area

Handled all back office monetary duties including deposit and floats, petty cash, coin order, sales tip out, and closing registers daily.Maintained customer satisfaction through propelling Cinplex's brand values and effective communication with cast members. Ensured this satisfaction through dealing with daily customer concerns and managing floor and concession staff to ensure the retail environment is kept clean and comfortable for customers.Consistently ranked as highest sales in weekly and monthly concession promotions.

Toronto, Canada Area

Creatively merchandise retail floor while coordinating and utilizing sell-through data reports on a weekly basis.Extensive experience in production distribution, promotion, supply flow management, and quality/quantity control through the use of weekly sales and product reports, cross-communication with different departments, and constant communication with stakeholders.Strong oral and written communication skills when reporting and engaging with key stakeholders through the use of reports, monthly meetings and workshops with internal stakeholders, and monthly conference calls with external stakeholders.Effectively and attentively have staff follow orders and procedures whilst maintaining company stature and confidentiality.