I am a multilingual communicator (English, Spanish & French), versatile professional with more than 20 years of combined business experience including sales, project management, production, quality assurance, and data analysis across Colombia & Canada. Leadership, relationship building, negotiation, communication, organizational, interpersonal, analytical, and problem-solving skills. Core relevant competencies: · Sales. Special Project Management · Stakeholder Reporting · Production Management · Process Improvements · Industrial Engineering · Procedural Development · Relationship Building· KPI Metrics Analysis · Trade Agreements · Customer Satisfaction · Quality Assurance · Document controller · Troubleshooting · Client Relations · Presentations
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Inside SalesExco Technologies Limited (Tsx : Xtc) Dec 2017 - Jun 2024Markham, Ontario, Canada• Gathering technical information from customers and quoting new products in collaboration with design department. • Conducting negotiations and following-up with customers to obtain information, resolve issues, and concerns to assure customer satisfaction. • Organizing and participating in conference calls and production meetings to plane dead lines. • Tracking all products in the shop and keep customer aptaded about production progress and assure ontime delivery. • Receiving purchase orders from customers by email and creating production orders into the system.• Fille fisical and paperless system, updates on emails, calls, order entry, etc. • Prepare status reports as required. -
Documment Controller - File AdministratorThe Mortgage Centre Jul 2015 - Dec 2017Woodbridge, Ontario• Conduct audits of all mortgage documentation submitted for accuracy and completeness in compliance with document control procedures. • Develop, manage and maintain document control systems assuring confidenciallity for files; liaise with clients, lenders, and agents tracking up to 150 files in circulation.• Administer polices and procedures related to the release of records in processing requests under government access to information and privacy legislation.• Establish work priorities and ensure procedures are followed and deadlines are met.• File and maintain print and electronic documentation, tracking internal and external distribution. -
Production AssistantFood For Tots Nov 2015 - May 2016Toronto, Canada Area· Performed tasks as assigned in this high-volume food catering business. · Assisted with packing 18,000 lunches per day; labeled packages and checked food quality prior to distribution.
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Production AssistantJardin Des Anges Aug 2014 - Sep 2014Laval, Qc· Packed 200-300 organic food orders per day for online customers. · Checked quality, calculated, weighed, and listed fruits for packaging. · Organized and labeled packages for customers. -
Sales RepresentativeArte & Galletas Feb 2012 - Sep 2013Bogotá Colombia· Boosted new customers base 20% by developing commercial segment and improving customer service. · Generated sales leads, prepared quotes for customers, and drove efforts to acquire new retail and wholesale accounts. · Planned, implemented, analyzed, and reported on interviews with potential new customers. · Followed-up with new customers to ensure satisfaction.
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Documentary AuditOficina A Su Alcance - Oasa Feb 2010 - Nov 2011Bogotá Colombia· Updated operation Manuals for 7 Stations of OCENSA pipeline. · Managed pre-audit of procurement and contracting documentation for Bicentenario pipeline project. · Served as file coordinator for major project "Arroz Diana". · Updated operation Manuals for 7 Stations of OCENSA pipeline. · Managed pre-audit of procurement and contracting documentation for Bicentenario pipeline project. · Served as file coordinator for major project "Arroz Diana". · Updated operation Manuals for 7 Stations of OCENSA pipeline. · Managed pre-audit of procurement and contracting documentation for Bicentenario pipeline project. · Served as file coordinator for major project "Arroz Diana".
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National Service AuditorWhirlpool Latin America Jul 2007 - Nov 2009Bogotá Colombia· Conducted audits of all authorized service centers and special technicians across nation; ensured all maintenance and repair work was in alignment with Whirlpool’s corporate standards. · Conducted negotiations with traditional channel distributors and supermarkets regarding trade agreements and security policies; supported warranty services. · Tracked missing and defective products, collaborated with warehouse teams on process improvements, and provided troubleshooting and consulting. · Implemented KPI metrics, and tracked, analyzed, and reported on results. -
Customer Service And Quality SystemBohler-Uddeholm Feb 2005 - Jun 2007Bogotá Colombia· Played vital role in earning certification and implementing ISO 9001 standards. · Oversaw entire customer complaints process, and monitored customer satisfaction ratings. · Created, administered, and analyzed customer satisfaction surveys. · Developed dashboard design, and managed analysis and reporting of KPI metrics. · Played vital role in earning certification and implementing ISO 9001 standards. · Oversaw entire customer complaints process, and monitored customer satisfaction ratings. · Created, administered, and analyzed customer satisfaction surveys. · Developed dashboard design, and managed analysis and reporting of KPI metrics. -
Director Of Quality System And ProductionMecars Impresores Apr 2002 - Apr 2004Bogotá Colombia· Oversaw printed materials production from pre-press stage to final product; conducted quality inspections, and analyzed KPI metrics data. · Served as project manager to implement ISO standards, and earned ISO 9001 compliance certification. · Developed and enforced workplace safety procedures and policies.
Monica Monroy Herrera Skills
Monica Monroy Herrera Education Details
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Universidad América De ColombiaIndustrial Engineering -
E-Business -
Project Management
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IcontecQuality Control And Safety Technologies/Technicians
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Quality Control Technology/Technician
Frequently Asked Questions about Monica Monroy Herrera
What is Monica Monroy Herrera's role at the current company?
Monica Monroy Herrera's current role is Industrial Engineer.
What schools did Monica Monroy Herrera attend?
Monica Monroy Herrera attended Universidad América De Colombia, Collège Lasalle, Montréal, Collège Lasalle, Montréal, Icontec, Universidad De Los Andes.
What skills is Monica Monroy Herrera known for?
Monica Monroy Herrera has skills like Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Leadership, Strategy, Lean Manufacturing, Project Management, Microsoft Project, Customer Service, Manufacturing Operations, Process Improvement.
Not the Monica Monroy Herrera you were looking for?
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Mónica Monroy de Herrera
Guatemala -
Monica Alejandra Monroy Herrera
Colombia -
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