Monica Morkos Email & Phone Number

San Francisco Bay Area

-Supervising and prioritizing needs for100+ client projects, effectively delegating assignments. Leading presentations for 15+ customers and 50+ team members to manage client expectations by detailing project scope, assessing progress and outcomes.-Oversees onboarding and mentorship of junior colleagues, plans and executes meetings and develops meeting documentation.-Liaising between departments by facilitating communication and managing conflict to keep appropriate parties updated on project developments and ensure meeting deadlines.-Collaborates with IT department to manage system defects and enhance applications/tools.-Engages leadership to determine issues and develop/improve processes by delivering solutions to individualized problems and concerns.-Performs 40+ weekly internal audits, ensuring quality control through providing the necessary supporting documents and analysis.-Achieved 99 - 100% positive customer experience rating and performed at 100th percentile of task completion speed & accuracy, upholding professional account management and client service standards.

San Francisco Bay Area

- Conducted system analysis, documentation, testing, implementation and user support for platform transitions.- Led a product project that created user profiles, resulting in an enhanced ability to deliver curated user experiences.- Managed product onboarding and education, and daily communication for 20+ clients, capturing valuable feedback and ensuring client satisfaction.

Cairo Governorate, Egypt

-Led a team of dental assistants, hygienists, and administrative staff, fostering a collaborative work environment and coordinating tasks to ensure smooth operations.-Developed and implemented comprehensive treatment plans for individual patients, showcasing analytical and problem-solving abilities to address complex issues.-Maintained accurate patient records and ensured compliance with privacy regulations, showcasing a strong commitment to data integrity and confidentiality.-Collaborated with dental suppliers and vendors to procure equipment, supplies, and materials, showcasing negotiation skills and vendor management experience.

Cairo Governorate, Egypt

-Managed a high-volume patient workload, averaging 30+ appointments per day, demonstrating strong organizational and time management skills.-Utilized effective communication to educate and inform patients about treatment options, translating complex medical information into easily understandable terms.-Conducted thorough patient assessments, collecting and analyzing data to make informed decisions and provide personalized care, highlighting attention to detail and critical thinking.

Cairo, Egypt

-Prepared patients for treatments by conducting the initial evaluations showcasing strong interpersonal skills and solution development.-Educated patients about oral hygiene measures and assessed their progress post-treatments, cultivating a positive patient experience and handling customer inquiries and concerns with empathy and professionalism.-Adapted to new technologies and dental software systems, displaying a willingness to learn and adopt technological solutions to streamline processes. -Implemented infection control protocols and HIPAA awareness and compliance, utilizing a meticulous approach to quality control and risk management.

Google'S Project Management Certification, Project Management

Lead Program, Organizational Leadership

Basic & Advanced Excel Certification

Bachelor Of Medicine, Bachelor Of Surgery - Mbbs, Dentistry