Monica Mcadoo Perry, Ccmp, Emha, Pt Email & Phone Number

Raleigh, North Carolina

• Enhance operational performance and reduce labor expenses by developing and optimizing standard practices.• Analyze, design, and document team trainings to support program strategic goals.• Motivate and train employees to maximize team productivity.• Conduct root cause analysis in deficient areas to identify and resolve central issues.• Develop and deepen relationships with key internal and external stakeholders.• Lead focus groups and meetings to obtain suggestions, address concerns or issues, and foster positive relations among team members and management.• Support top-level decision-making and strategy planning, forging productive relationships with top leaders, and serving as key advocate for various personnel issues.• Direct strategic workforce planning and performance management.• Observe each employee's individual strengths and initiate mentoring programs to improve areas of weakness.

• Reduced program adjudication cycle time from 15+ days to 5 days in order to meet contractual service level agreement.• Supervised day-to-day activities for staff of 20 nurses, physical therapists, and administrative assistants.• Developed, streamlined, and standardized business processes and trained clinical staff.• Conducted bi-monthly stakeholder meetings.• Collaborated with stakeholders in the development of clinical coverage policies and business process updates.• Served as a Subject Matter Expert for internal and external stakeholders.

• Subject matter expert for pediatric mobility cases.• Developed business processes for durable medical prior approval requests.• Consulted with staff physicians regarding complex rehabilitation equipment and services.• Clinical resource for staff and stakeholders.

Raleigh, Nc

• Piloted and developed the Youth Mobility Durable Medical Equipment Program.• Established the business process and desktop procedures for Youth Mobility and pediatric non-covered durable medical equipment.• Conducted weekly phone conferences with primary and secondary stakeholders.• Mediated recipient appeals for NC Medicaid.• Collaborated with primary stakeholders to draft and revise clinical coverage policies.• Made clinical determinations for durable medical equipment services.• Increased average number of reviews performed by 225 reviews per month.

Morrisville, Nc

• Piloted and developed the Youth Mobility Durable Medical Equipment Program.• Made clinical determinations for pediatric wheelchairs for the Prior Approval Department of HP Enterprise Services.• Conducted appeals mediations.

Apex, Nc

• Provided direct patient care and family education for clients birth to 21 years of age, with an emphasis on birth to 5 years old.• Administered standardized and narrative assessments.• Developed treatment plans, home programs and goal plans for clients.• Coordinated multi-disciplinary discharge planning with physicians, occupational therapists, nurses and speech therapists.• Constructed physical therapy treatment plans to increase functionality and strength.• Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.• Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.• Researched and stayed abreast of current treatment modalities by attending professional development opportunities.• Communicated pertinent results, progress, or challenges to target and restore mobility for patients.

Master'S Degree, Health/Health Care Administration/Management

Activities and Societies: Upsilon Phi Delta Honor Society--Healthcare Management and Policy honor society.

Bs, Physical Therapy/Therapist

Ms, Human Movement Sciences

Activities and Societies: Pediatric Physical Therapy Fellow: Neuromuscular Disorders