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Drives operations, sales, recruiting and onboarding for 19,500 sqft. flagship store; leads operations coaching for general managers in Florida and Atlanta, GA markets; recruits, hires and onboards teams; partners with cross functional team on nationwide initiatives focused on process improvement; coaches and trains to best practices and industry compliance; supports sales and training initiatives in new store markets. • Increased revenue 68% over two years; on target to deliver 75%… Show more Drives operations, sales, recruiting and onboarding for 19,500 sqft. flagship store; leads operations coaching for general managers in Florida and Atlanta, GA markets; recruits, hires and onboards teams; partners with cross functional team on nationwide initiatives focused on process improvement; coaches and trains to best practices and industry compliance; supports sales and training initiatives in new store markets. • Increased revenue 68% over two years; on target to deliver 75% increase to goal YTD. • Operations SME and partner for nationwide cross functional team; achieved function to track inventory in real time, to support nationwide and regional fulfillment and to support curbside pick-up technology. • Training lead and operations support for rollout of new and improved truck processes; reviewed ergonomics and provided feedback to project and executive stakeholders; supported change management. Show less

Managed operations for 19,500 sqft. store; oversaw inventory and facility maintenance; managed five direct reports; recruited, hired and trained teams; partnered with executive and store leadership to develop operations, inventory and sales strategy balancing customer expectations with company objectives.• Operations SME and market lead for Florida region; trained to best practices for order fulfillment and inventory management processes; mentored to improve leadership and administrative… Show more Managed operations for 19,500 sqft. store; oversaw inventory and facility maintenance; managed five direct reports; recruited, hired and trained teams; partnered with executive and store leadership to develop operations, inventory and sales strategy balancing customer expectations with company objectives.• Operations SME and market lead for Florida region; trained to best practices for order fulfillment and inventory management processes; mentored to improve leadership and administrative skills.• Partnered with cross functional team to document processes and create order processing training; tested software updates and training materials; achieved 100% adoption of new practices. • Supported new store initiatives; lead trainer for order fulfillment, custom closets and operations; provided feedback to store leadership team and identified top performers. Show less

Leader and brand ambassador; designed and sold custom closet, storage and organization solutions; partnered with store leadership to drive sales, consumer engagement and exceptional customer service; exceeded KPIs; coached and trained store employees on best practices; managed multiple, complex projects from inquiry to installation. • Supported training for new store initiatives; facilitated classes for design, point of sale, order processing; provided feedback to new store managers, area… Show more Leader and brand ambassador; designed and sold custom closet, storage and organization solutions; partnered with store leadership to drive sales, consumer engagement and exceptional customer service; exceeded KPIs; coached and trained store employees on best practices; managed multiple, complex projects from inquiry to installation. • Supported training for new store initiatives; facilitated classes for design, point of sale, order processing; provided feedback to new store managers, area director and corporate leaders. Show less

Led brand experience team for merchandise handling, replenishment processes and all aspects of visual presentation within the store; mapped, planned and launched strategy to improve workflow; coached to foster a positive work environment to deliver projects on time exceeding expectations.• Delivered improved productivity rate; trained and developed core team with a focus on customer service; achieved and recognized for consistent store maintenance and replenishments.

Established high energy selling culture; developed personal client database; recognized as top manager in the district for monthly sales during entire time with company; trained and coached two employees into management roles; supported market; trained stores on best practices for shipping and replenishment.

Responsible for receiving and processing shipments; recognized as top store for customer experience in 2008 and 2009; trained associates on store logistics including customer service.