Monica Muñiz Sharp Email & Phone Number

San Antonio, Texas Metropolitan Area

Austin, Texas, United States

• Identified, prospected and contacted high-level anti-fraud decision makers in respective businesses and cultivated strong client relationships. Target businesses included online marketplaces, online gaming, and US & LatAm online banking. • Used customer business objectives and risk tolerances to develop strategies that matched customer's needs. • Built out onboarding framework for in-development platform.• Performed strategic discovery with clients to uncover their business objectives, articulated the ROI around achieving those objectives, and then built plans to achieve those outcomes.

Austin, Texas, United States

Directed administrative, financial and operational activities for Inclusion & Diversity Organization’s VP and Senior Leadership. Organized and prioritized critical issues and required information for VP to facilitate efficient decision making. Ran operational workstreams including Capital Planning, Ops Planning, budget management, QBRs and I&D Program & Project portfolio management. Other responsibilities include talent assessments, interim management, and defining & implementing ops frameworks and processes.

Austin, Texas, United States

• Led a small, highly talented team of senior-level distributed systems engineers, Apache Committers (Cassandra & Hadoop), and Data Scientists in defining and delivering large scale distributed systems for ML-based Fraud detection platform, handling billions of dollars’ worth of transactions and protecting millions of accounts. Led team from RFP to POC to MVP within 18 months, followed by 13 deployments across Apple within 12 months.• Managed annual capital roadmap ($15M average) and collaborated across the company to gather, vet and prioritize requests into a distilled, succinct proposal for subsequent review and funding decision from C-level leadership. • Routinely recognized by senior management, peers and team members for entrepreneurial mindset, strategic execution, high-performance team building, and stakeholder engagement.

Austin, Texas, United States

Transformational Program Management | Strategic Planning | Strategy Execution | Capital Planning | Product Management• Senior Technical Project Manager of strategic analytics initiatives, leading cross-functional, globally dispersed teams of engineers, systems architects, data scientists, and business users in identifying and mitigating multi-millions of dollars worth of Fraud, Waste and Abuse in Operations, Retail and Digital Goods. • Directly responsible for $5M cost avoidance by reviving at-risk project, rebuilding internal partnerships, aligning stakeholders and redefining project framework with measurable success criteria.• Cultivated and strengthened partnerships across organizational lines and leadership levels, improving team’s ability to anticipate and mitigate risk with better than expected SLAs

Austin, Texas, United States

• Led 50-member multi-cultural and cross-functional Supply Chain team in redefining global operational processes for product plan, build, fulfillment and allocation functions. Executed requirements gathering, scope management, resource planning, communication management, risk management, end-user acceptance testing, end-user training and operational hand off.• Sparked dramatic improvements in Supply Chain KPIs, including 25% reduction of end-user reporting, 15% reduction in planning man-hours and development of global training program utilized by 7 different regions. • Planned and led US operational implementation of Apple’s first gift card for Online Store.

Austin, Texas, United States

Delivered on executive management strategies of increasing productivity and reducing operational costs by managing complex regional and global technical and operational transformations. Some highlights include:• Designed and built global Apple service and repair certification program for technicians, including the program policies and certification requirements as well as the business requirements and UI specs for the technical solution. Program was used to manage a global cohort of over 10,000 technicians and validate authorized Apple Service Provider's use of certified technicians, resulting in improved customer experience and decreased parts usage.• Initially hired as US Program Manager and subsequently promoted to global role due to exemplary performance, relationship building, and strategic execution. Defined and launched policies and coverage models for efficient oversight of over 3,000 global service providers.• Led small team of developers, internal business users, and external customers in the global development and deployment of Apple’s first web-based online ordering solution for Apple Authorized Service Providers.• As Global Service Program Manager, directed the design and global deployment of Apple Certified Technician Training program (policies, training and systems) within 12 months; which resulted in 30% boost in global compliance.• As US Service Program Manager, enabled 60% reduction in on-boarding SLA by partnering with Legal to standardize all US contracts within 12 weeks.

Austin, Texas, United States

• Automated account setup process from a hard-copy to electronic, resulting in improved communications and SLAs between Order Management, Accounts Receivable, Contracts Management and Master Data and reduced "time to book" from days to hours. • Designed and automated transaction audit report directly resulting in the recovery of $500K.• Developed and implemented automated communication process to clearly articulate AASP program performance expectations to all service providers, resulting in 60% increase in baseline compliance within the first year and overall >90% compliance annually thereafter.

Bs, Math

Class Xix Graduate

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