Monica Muñiz Sharp Email and Phone Number
Monica Muñiz Sharp work email
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Monica Muñiz Sharp personal email
I am an operations-minded leader with over 20 years of experience at Apple leading diverse, cross-functional teams in the design and execution of strategic technical and operational solutions for AppleCare, Operations, Manufacturing, Retail, Supply Chain, Logistics, and more. I was responsible for the delivery of Apple’s innovative anti-fraud platform, which is used to protect millions of customers and billions of dollars worth of transactions on a daily basis. I help organizations execute strategy, build capacity, and leverage the wisdom of the organization to bring big ideas to life. And, I do this in an experiential, hands-on way.
Idea360 Inc
View- Website:
- idea-360.com
- Employees:
- 2
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PrincipalMuniz Business Consulting Jan 2023 - PresentSan Antonio, Texas Metropolitan Area
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Strategic FuturistIdea360 Inc Jan 2023 - Present
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Head Of Customer SuccessSumatra Feb 2020 - Aug 2021Austin, Texas, United States• Identified, prospected and contacted high-level anti-fraud decision makers in respective businesses and cultivated strong client relationships. Target businesses included online marketplaces, online gaming, and US & LatAm online banking. • Used customer business objectives and risk tolerances to develop strategies that matched customer's needs. • Built out onboarding framework for in-development platform.• Performed strategic discovery with clients to uncover their business objectives, articulated the ROI around achieving those objectives, and then built plans to achieve those outcomes. -
Corporate Inclusion & Diversity Business Operations ManagerApple Apr 2018 - Dec 2019Austin, Texas, United StatesDirected administrative, financial and operational activities for Inclusion & Diversity Organization’s VP and Senior Leadership. Organized and prioritized critical issues and required information for VP to facilitate efficient decision making. Ran operational workstreams including Capital Planning, Ops Planning, budget management, QBRs and I&D Program & Project portfolio management. Other responsibilities include talent assessments, interim management, and defining & implementing ops frameworks and processes. -
Ww Ops Fraud Intelligence: Senior Technical Program ManagerApple Apr 2013 - Apr 2018Austin, Texas, United States• Led a small, highly talented team of senior-level distributed systems engineers, Apache Committers (Cassandra & Hadoop), and Data Scientists in defining and delivering large scale distributed systems for ML-based Fraud detection platform, handling billions of dollars’ worth of transactions and protecting millions of accounts. Led team from RFP to POC to MVP within 18 months, followed by 13 deployments across Apple within 12 months.• Managed annual capital roadmap ($15M average) and collaborated across the company to gather, vet and prioritize requests into a distilled, succinct proposal for subsequent review and funding decision from C-level leadership. • Routinely recognized by senior management, peers and team members for entrepreneurial mindset, strategic execution, high-performance team building, and stakeholder engagement.
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Ww Ops Business Intelligence: Senior Technical Project ManagerApple Aug 2008 - Apr 2013Austin, Texas, United StatesTransformational Program Management | Strategic Planning | Strategy Execution | Capital Planning | Product Management• Senior Technical Project Manager of strategic analytics initiatives, leading cross-functional, globally dispersed teams of engineers, systems architects, data scientists, and business users in identifying and mitigating multi-millions of dollars worth of Fraud, Waste and Abuse in Operations, Retail and Digital Goods. • Directly responsible for $5M cost avoidance by reviving at-risk project, rebuilding internal partnerships, aligning stakeholders and redefining project framework with measurable success criteria.• Cultivated and strengthened partnerships across organizational lines and leadership levels, improving team’s ability to anticipate and mitigate risk with better than expected SLAs
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Ww Ops Supply Chain, Oem & Logistics: Senior Project ManagerApple Jun 2006 - Aug 2008Austin, Texas, United States• Led 50-member multi-cultural and cross-functional Supply Chain team in redefining global operational processes for product plan, build, fulfillment and allocation functions. Executed requirements gathering, scope management, resource planning, communication management, risk management, end-user acceptance testing, end-user training and operational hand off.• Sparked dramatic improvements in Supply Chain KPIs, including 25% reduction of end-user reporting, 15% reduction in planning man-hours and development of global training program utilized by 7 different regions. • Planned and led US operational implementation of Apple’s first gift card for Online Store.
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Applecare Global Products And Programs: Senior Program ManagerApple Jan 1998 - Jun 2006Austin, Texas, United StatesDelivered on executive management strategies of increasing productivity and reducing operational costs by managing complex regional and global technical and operational transformations. Some highlights include:• Designed and built global Apple service and repair certification program for technicians, including the program policies and certification requirements as well as the business requirements and UI specs for the technical solution. Program was used to manage a global cohort of over 10,000 technicians and validate authorized Apple Service Provider's use of certified technicians, resulting in improved customer experience and decreased parts usage.• Initially hired as US Program Manager and subsequently promoted to global role due to exemplary performance, relationship building, and strategic execution. Defined and launched policies and coverage models for efficient oversight of over 3,000 global service providers.• Led small team of developers, internal business users, and external customers in the global development and deployment of Apple’s first web-based online ordering solution for Apple Authorized Service Providers.• As Global Service Program Manager, directed the design and global deployment of Apple Certified Technician Training program (policies, training and systems) within 12 months; which resulted in 30% boost in global compliance.• As US Service Program Manager, enabled 60% reduction in on-boarding SLA by partnering with Legal to standardize all US contracts within 12 weeks.
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Revenue Accounting & Applecare: Data Management & Process AutomationApple Jun 1992 - Jan 1998Austin, Texas, United States• Automated account setup process from a hard-copy to electronic, resulting in improved communications and SLAs between Order Management, Accounts Receivable, Contracts Management and Master Data and reduced "time to book" from days to hours. • Designed and automated transaction audit report directly resulting in the recovery of $500K.• Developed and implemented automated communication process to clearly articulate AASP program performance expectations to all service providers, resulting in 60% increase in baseline compliance within the first year and overall >90% compliance annually thereafter.
Monica Muñiz Sharp Skills
Monica Muñiz Sharp Education Details
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Masters Leadership Program Of Greater San AntonioClass Xix Graduate -
Us Austin Finalist
Frequently Asked Questions about Monica Muñiz Sharp
What company does Monica Muñiz Sharp work for?
Monica Muñiz Sharp works for Idea360 Inc
What is Monica Muñiz Sharp's role at the current company?
Monica Muñiz Sharp's current role is Principal @ Muniz Business Consulting | Strategic Execution | Capacity Builder | Problem Solver | ex-.
What is Monica Muñiz Sharp's email address?
Monica Muñiz Sharp's email address is mu****@****mac.com
What schools did Monica Muñiz Sharp attend?
Monica Muñiz Sharp attended The University Of Texas At Austin, Masters Leadership Program Of Greater San Antonio, Masschallenge.
What skills is Monica Muñiz Sharp known for?
Monica Muñiz Sharp has skills like Program Management, Vendor Management, Project Management, Problem Solving, Collaboration, Scope Management, Project Scope Development, Presentations, Training Delivery, Leading Change, Sdlc, Data Science.
Who are Monica Muñiz Sharp's colleagues?
Monica Muñiz Sharp's colleagues are Kesha Hess Stockbridge, Kesha Stockbridge, Janine Underhill.
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