Monica Muñoz Email & Phone Number

Fort Lauderdale, Florida, United States

• Market Research and Analysis: Conducted in-depth market research to identify potential customers, industry trends, and competitive landscapes• Sales Enablement: Worked closely with the sales team to provide them with the necessary tools, training, and insights to effectively sell SaaS subscriptions. Developed sales collateral, including presentations, product demos, and case studies• Data Analysis: Leveraged data analytics tools to measure the effectiveness of marketing campaigns, sales efforts, and customer engagement. Provided data-driven insights to inform business decisions.• Wholesaler Relationship Management: Built and maintained strong relationships with wholesalers to sale Microsoft and Adobe products• Build on the company success through sustained engagement with chambers of commerce, solidifying our presence and market leadership in the area

Mexico City, Mexico

• Developed IT transformation program for Back Office Process like Billing, Payments, and Accounting. • Reduction of a 60% of the time required to resolve the customer needs with the implementation of a regional customer services information system and Enterprise Resource planning (ERP and CRM) • Shared the company’s larger strategic goals with the Back Office team to discuss the role of each of the participants must play to achieve these goals.• Data modeling and visualization with business intelligence (Power BI) with a complete dashboard that facilitated the decision making by the direction board.• Managed substantial amounts of information: by simplifying the large volumes of information, management time in decision making has been reduced

Ciudad De México Y Alrededores, México

-Responsible to prepare and organize the Mexico Payments Transformation Business Case in the bankingindustry. This Business Case ensure that the organic initiatives and the related expenditures of one of thelargest Banks in Mexico were properly evaluated, reviewed, approved, monitored, and closed. All these justify the project economic sustainability and feasibility.• Developed reengineering and process improvement of Banking IT budget structure and its governancemodel to enable the organization to make decisions aligned to the banking strategic objectives• Process improvement and commercial process redesign (focused on Billing) in the telecommunicationsindustry, detecting opportunity areas, defining initiatives, and developing the roadmap to implement the future processes.

•Evaluated the different processes of the organization in terms of the financial statement. •Managed internal controls long with its concepts and related principles. •Developed risks universe of fraud in the companies included its principles and concepts related •Managed internal audit standards •Understanding and interpreted of the role of the information technology in the processes core of the business •Developed financial reports for the company based in principles of accounting. •Principal advisory clients: Elster Group, General Motors, Ashmore (AEI) – Promigas S.A. E.S.P., Carrefour - Grandes Superficies de Colombia S.A., Mapfre Colombia Vida Seguros S.A., Colombia Móvil S.A. E.S.P., A Toda Hora S.A. (ATH) y Promigas S.A. E.S.P.

• Carry out interviews for the processes structuring lifting• Updated the scopes of consulting proposals in a monthly basis to identify the needs of current customers.• Conducted risk analyses of financial information to comply with the accounting rules and regulations• Developed quality assurance of working papers• Formulated improvement programs • Participated in workshops to define and to analyze strategic elements of retaining a client. • Elaborated progress reports and final reports of the client´s company. • Monitored all projects to assure they comply with the elements established by the client.• Principal advisory clients: Financiera Energética Nacional (FEN), Bavaria S.A. (SABMiller), ECOPETROL S.A., Banco AV Villas, Fondo Nacional de Ahorro (FNA), Colombia Telecomunicaciones S.A. ESP (TELECOM), Caracol Televisión S.A., Generali Colombia Seguros Generales S.A. y Generali Colombia Seguros Vida S.A.

• Managed logistics of community service programs to help people in need

Master´S Degree Of Business Administration (Mba), Administración, Económia

Business Administration, Económicas