Monica Muñoz Email & Phone Number

Fort Lauderdale, Florida, United States

• Market Research and Analysis: Conducted in-depth market research to identify potential customers, industry trends, and competitive landscapes
• Sales Enablement: Worked closely with the sales team to provide them with the necessary tools, training, and insights to effectively sell SaaS subscriptions. Developed sales collateral, including presentations, product.
• Data Analysis: Leveraged data analytics tools to measure the effectiveness of marketing campaigns, sales efforts, and customer engagement. Provided data-driven insights to inform business decisions.
• Wholesaler Relationship Management: Built and maintained strong relationships with wholesalers to sale Microsoft and Adobe products
• Build on the company success through sustained engagement with chambers of commerce, solidifying our presence and market leadership in the area

Mexico City, Mexico

• Developed IT transformation program for Back Office Process like Billing, Payments, and Accounting.
• Reduction of a 60% of the time required to resolve the customer needs with the implementation of a regional customer services information system and Enterprise Resource planning (ERP and CRM)
• Shared the company’s larger strategic goals with the Back Office team to discuss the role of each of the participants must play to achieve these goals.
• Data modeling and visualization with business intelligence (Power BI) with a complete dashboard that facilitated the decision making by the direction board.
• Managed substantial amounts of information: by simplifying the large volumes of information, management time in decision making has been reduced

Ciudad De México Y Alrededores, México

• Responsible to prepare and organize the Mexico Payments Transformation Business Case in the bankingindustry. This Business Case ensure that the organic initiatives and the related expenditures of one of thelargest.
• Developed reengineering and process improvement of Banking IT budget structure and its governancemodel to enable the organization to make decisions aligned to the banking strategic objectives
• Process improvement and commercial process redesign (focused on Billing) in the telecommunicationsindustry, detecting opportunity areas, defining initiatives, and developing the roadmap to implement the future processes.

• Evaluated the different processes of the organization in terms of the financial statement.
• Managed internal controls long with its concepts and related principles.
• Developed risks universe of fraud in the companies included its principles and concepts related
• Managed internal audit standards
• Understanding and interpreted of the role of the information technology in the processes core of the business
• Developed financial reports for the company based in principles of accounting.

• Carry out interviews for the processes structuring lifting
• Updated the scopes of consulting proposals in a monthly basis to identify the needs of current customers.
• Conducted risk analyses of financial information to comply with the accounting rules and regulations
• Developed quality assurance of working papers
• Formulated improvement programs
• Participated in workshops to define and to analyze strategic elements of retaining a client.

• Managed logistics of community service programs to help people in need

Master´S Degree Of Business Administration (Mba), Administración, Económia

Business Administration, Económicas