• Develop and deliver industry-relevant training programs, incorporating adult learning best practices to address trends, challenges, and professional growth.• Provide leadership and strategic direction for Certified Trade Show Marketer (CTSM) program.• Design and implement streamlined processes, procedures, and timelines for program delivery.• Enhance and improve participant experiences by tailoring programs to their needs.• Build and manage partnerships with speakers, vendors, universities, advisory boards, task forces, and the CTSM community.• Evaluate supplier/vendor offerings and negotiate contracts to maximize program impact and value.• Create and refine marketing materials to promote education programs effectively.• Collect, analyze, and act on participant and stakeholder feedback to drive continuous program improvement.• Create budgets, track revenue and expenses, and meet financial goals.• Manage one full-time staff, one part-time staff, contractors, and volunteers.

• Led the design, planning, development, and execution of in-person, hybrid, and virtual educational programs.• Researched current issues and developments affecting hospitals and health care to identify educational opportunities.• Worked in collaboration with subject matter experts to develop educational programs. • Responsible for venue selection, sourcing professional speakers and event suppliers, and negotiating contracts. • Created program budgets and carefully tracked actual revenues and expenses. • Assessed and improved internal processes and procedures. • Evaluated training programs and speakers and recommended improvements.• Managed two full-time staff responsible for event logistics, registration, sponsorship, and exhibitors.

• Designed and conducted customized, virtual training for clients and partners. • Organized and facilitated monthly users group webinars. • Created, updated and enhanced client training materials (help tips, slide decks, handbooks and learning aids).• Served as co-lead for annual users group conference planning team.

• Answered client software questions, resolved their issues, trained them on features and configured their platform. • Conducted quality assurance testing on client products and worked with clients to resolve any issues. • Participated in product development SCRUM sprints to test new features and functionality.• Captured client feedback and recommended product enhancements based on personal expertise and evaluation of customer needs.

• Created and executed strategies for online and in-person programs to grow mission-related education revenue. • Developed and managed learning experiences serving over 10,000 program attendees annually through in-person conferences, virtual conferences, one-day workshops, webinars and a learning management system.• Selected and implemented event planning/marketing technology platforms and learning management system (LMS) solutions that integrated with the association management system.• Evaluated success of training programs and recommended improvements to enhance effectiveness.• Collaborated with external organizations, consultants, subject matter experts, program participants, board/committee members, volunteers and internal staff to execute education programs.• Managed 2 full-time staff, contractors, outside meeting planning company and volunteers.

• Conducted project management, faculty/participant communication, logistical arrangements and on-site management for executive education programs. • Performed program management and marketing operations through Salesforce and Vertical Response. • Created and revised standard operating procedures.

• Facilitated training webinars through Webex platform. • Maintained participant records and generated reports through learning management system (LMS). • Created and edited training workbooks, job aids and action plans.

• Partnered with clients and faculty to create learning experiences which transformed participants and positively impacted business measures.• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.• Conducted project management, learning design, faculty selection/management, budgeting, logistical arrangements, on-site management and evaluation for executive education programs ranging from 2 - 25 days for 20 – 60 participants.• Developed and maintained comprehensive program budgets ranging from $21,000 - $2.3 million and provided financial oversight to programs and services delivered.• Developed new program managers and lead teams to improve processes.

See description above

• Oversaw design and implementation of all association education programs: webinars, distance learning, conferences and specialty training programs.• Administered annual budget of $2 million.• Supervised full time staff of 3.• Interacted in leadership role with executives, volunteer leaders and association staff.• Supervised and managed program creation, curriculum design, marketing, implementation, staffing, evaluation and data reporting on training programs.

• Conducted evaluation studies on training programs. • Developed and presented over 33 training programs to clients and at meeting industry conferences. • Authored 9 published articles, 3 chapters in Professional Meeting Management and 1 chapter in Proving the Value of Meetings and Events: How and Why to Measure ROI. • Co-edited Proving the Value of Meetings and Events: How and Why to Measure ROI.

• Conducted and supervised design, project management, speaker management, budgeting, marketing, logistics planning, on-site management and evaluation for annual conferences, specialty training programs and certification program in North America and Europe. • Administered annual budget of $2.4 million.• Supervised staff of 5 full time, 1 part time, 75 temporary and numerous volunteers.• Interacted in leadership role with executives and international board of directors.

• Designed, implemented and managed training programs and conferences.• Co-developed instructional series implemented globally in 60 international chapters.• Selected, coached and supervised subject-matter experts for international adult learner audience. • Managed annual budget of $1 million.• Supervised 3 assistants and over 100 volunteers.