Monica Tsitsilianos Email & Phone Number

Fort Myers, FL, US

• Led and developed FOH managers and service team to ensure quality standards were met at Tap 42.
• Implemented systems to reduce operational costs and developed training materials for staff.
• Successfully opened Tap 42 Naples, coaching hospitality excellence and overseeing regular service audits.

• Coached and developed service team for hospitality excellence at Tap 42.
• Organized and executed large party and catering events to ensure customer satisfaction.
• Developed engaging training materials and team activities to enhance service quality.

• Trained and developed a top-performing bar team to provide exceptional service at Tap 42.
• Implemented company-wide standards for organization and cleanliness practices.
• Collaborated with team to create innovative cocktails, driving sales and customer satisfaction.

• Led the greeter and food runner departments at Tap 42, coaching and developing the team to provide exceptional service.
• Revamped training materials and implemented organization to streamline service operations.
• Implemented to-go systems that reduced errors and increased customer satisfaction.

Boca Raton, Florida, United States

Cape Coral, Florida

Cape Coral, Florida, United States

Fort Myers, Florida

Fort Myers, Florida

Fort Myers, Florida

• Achieved Employee of the district as the youngest employee at Hot Topic in Fort Myers, Florida.
• Provided exceptional customer service and maintained a creative and fun work environment.
• Assisted in inventory management and merchandising to drive sales and meet targets.

Hospitality Administration/Management

English Language And Literature, General

Activities and Societies: Phi Theta Kappa Honor Society

Cosmetology/Cosmetologist, General