Monica Or, Ma, Fih, Mcipd Email and Phone Number
Monica Or, Ma, Fih, Mcipd work email
- Valid
Monica Or, Ma, Fih, Mcipd personal email
As the founder of Star Quality Hospitality Consultancy, I specialise in working operationally with the owner / managers of independent Hotels and Restaurants.Hospitality should not be about fire-fighting and handling guest complaints, it should be about gaining guest compliments. The 3 main problems hospitality managers have to deal with are guest complaints, high staff turnover and lower than average occupancy.Having looked at these common hospitality issues I have developed a model which looks at your business strategically and how this translates in to the relationship you have with your customers. By customers I mean your suppliers, staff and guests. From this I can help you to develop measurement tools to ensure you can monitor your own performance and remain profitable by delivering a star quality service.With over 30 years industry experience having worked in, and managed 4 and 5 star hotels. I have been involved with the implementation of standards, hotel openings and refurbishments. I have written for hotel industry magazines as their industry expert and am a published author. The three books which I have written (see below) are all Amazon Best Sellers.I have trained hundreds of individuals to develop their Customer Service skills and run Masterclasses around my signature system. I have spoken in the UK and internationally at hotel conferences and trade shows.My vision is to raise the profile of the hospitality industry so whichever hotel a guest stays in, or whichever restaurant they choose to dine at, they are taken on a unique customer service journey where the hospitality professionals they meet along the way create memorable experiences just for them.Specialties: Hospitality Consultancy and developing aspiring Hospitality ManagersLicensed WorldHost™ Trainer - Transforming Customer ExperienceSpringboard AmbassadorInstitute of Hospitality MentorPublished author, Conference host and speaker in the UK and Internationally.Hotel judge for Tourism Awards in Essex and Bournemouth
Star Quality Hospitality Consultancy
View- Website:
- starqualityhospitality.co.uk
- Employees:
- 1
-
The Dancing Hotel InspectorStar Quality Hospitality ConsultancyLondon, Gb
-
Hospitality ConsultantStar Quality Hospitality Consultancy 2012 - PresentLondon, United KingdomI am the Founder of the Star Quality Hospitality Consultancy.
-
Regional Social MediaInstitute Of Hospitality London Region Mar 2024 - PresentI have rejoined the newly formed London Regional Committee for the Institute of Hospitality looking after their social media -
Advisory Board MemberCth - Confederation Of Tourism & Hospitality Jan 2024 - PresentLondon, England, United Kingdom
Monica Or, Ma, Fih, Mcipd Skills
Frequently Asked Questions about Monica Or, Ma, Fih, Mcipd
What company does Monica Or, Ma, Fih, Mcipd work for?
Monica Or, Ma, Fih, Mcipd works for Star Quality Hospitality Consultancy
What is Monica Or, Ma, Fih, Mcipd's role at the current company?
Monica Or, Ma, Fih, Mcipd's current role is The Dancing Hotel Inspector.
What is Monica Or, Ma, Fih, Mcipd's email address?
Monica Or, Ma, Fih, Mcipd's email address is mo****@****z.co.uk
What are some of Monica Or, Ma, Fih, Mcipd's interests?
Monica Or, Ma, Fih, Mcipd has interest in Travel, Dancing, Personal Development.
What skills is Monica Or, Ma, Fih, Mcipd known for?
Monica Or, Ma, Fih, Mcipd has skills like Hospitality Management, Training, Event Management, Hospitality, Employee Training, Hospitality Industry, Coaching, Leadership, Hotels, Management, Customer Service, Hotel Management.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial