Monica Paige Email & Phone Number

Basking Ridge, Nj, Us

• Manage Requests for Proposals, Requests for quotes, and administrating contracts for supplies, maintenance, and IT service level agreements.

• Developed strategic sourcing requests for proposals (RFPs).• Directed analysis of supplier proposals and present evaluation of responses to cross functional teams for consideration and selection.• Monitored customer orders and contracts reaching expiration while working with business partners taking necessary action for renewal or termination.• Applied critical analysis and comprehensive judgement to propose recommendations.• Identified and resolved redundant issues before turning into expensive problems.

Assigned three-month contract Granite project.* Provided end-to-end equipment evaluations, hands on equipment selection, pilot testing and on network designs insuring reliability and scaled expansion of the network.* Isolated, troubleshot, and cleared multiple SONET/DWDM, MPLS and VPN alarms on core transport network equipment.* Analyzed IP Cisco routers and switches to determine performance improvements needed in areas of Windows and Unix environments.* Monitored SONET/SDH/DWDM, OC48 & OC192 legacy layout record systems and multiple equipment types on multiple platforms in order to verify equipment configuration and functioning per Level 3 Service Level Agreement.* Developed and executed detailed updates of Remedy internal tickets documenting and monitoring recovery steps.

Directed one of the industry's first grouting maintenance systems. Led comprehensive day-to-day Quality Functional business operations. *Analyzed predictions and established existing and future needs for efficiency. *Forecasted plans for the efficiency of economic policy. *Identified new styles and implemented improvements to procedures. *Executed methods for areas and performed monthly reviews to measure efficiency. *Provisioned requests for proposals, quotes, invoices and purchase orders. *Evaluated and addressed technical contracts. *Negotiated contractor/subcontractor intercompany agreements.

Atlanta, Georgia, Us

Five-month contract to provide manual reconciliation infrastructure development research, assessment documentation of stranded VoIP capacity in Granite, path designs/revisions and DCS to support traffic migration activities critical to network operations at Cricket.* Effectively eliminated redundancy in the network by identifying, verifying and decommissioning mobility & internet Granite Data paths and segments, facilities and equipment, and card/port naming schemes not fully utilized to full capacity for close-out of dead circuits.* Conducted troubleshooting and upgrading hardware/software, performance tuning and capacity planning.* Built and aligned shelves and moved integral data paths by correcting incomplete paths, segments and equipment hierarchy through the Granite Inventory Interface Developer.* Consistently documented and forwarded physical & logical audit findings, from both equipment and provisioning level perspective.* Participated in daily Data Cleansing Project calls and exceeded granite remediation timelines.* Contributed in successfully resolving over $2 million worth of unused network capacity.

Cross-functions contractor of a team of 3, tasked to determine the least cost path for LAN/WAN T1 circuits and design Private Line and Switched services (ATM, FRAME RELAY, DS1/DS3, & OC-48, SS-7, X.25, PSTN, TCP/IP, Voice and VOIP) PDACs within the Qwest network.* Evaluated and reinforced design and implementation of inter-connects, revisions, grooms, rollovers, ATM, Frame Relay, SS-7, TCP/IP, X.25, SONET and VoIP and audits.* Managed end-to-end design engineering tasks and projects though daily interaction with Telco Engineers, Planners, Construction and Operations Personnel and coordinating circuit turn-up with internal switch operations and various Telco's and LECs.* Interpreted topography and network design maps in conversions, re-homes and audits.* Continually updated Granite, MapInfo and Visio to insure accurate records while coordinating circuit turn up with internal switch operations within Qwest and with various Telco's.* Additionally provided courteous and comprehensive technical assistance to planners, field technicians and customers regarding circuit design, turn-up and acceptance.

Herndon, Va, Us

The scope of responsibility included ordering ASR digital DS1/DS3s, ISDN, Carrier Services, Fiber and Optical circuit services using Granite;Xpercom/Xng, Xperweb, Inventory Assign & Design End, CAFÉ' (BellSouth), ARMS2/WOS (Embarq/Sprint), ASRW (SBC/AT&T), CSG (Verizon) and Alltel.* Administered Process Management support, including such activities as proactive planning, conversions, migrations, clinical requirements analysis, CTS transition process/planning and cost analysis for each new, change, disconnect and meet point circuit type orders.* Identified ACTLs, LATAs, WSCs, BANs and LOAs to recommend CFA assignments for network optimization and diversity.* Cultivated reliable ongoing relationships with all communication carriers to ensure on-time delivery of carrier infrastructure to meet voice and data network requirements. * Validated pricing and overall costs associated to the infrastructure based on negotiated pricing structures.* Proactively followed up with LEC for FOC, scheduled for rolls, accepted ownership and accountability for areas of responsibility by escalating unresolved or highly visible problems to the appropriate management personnel for more defined procedures.* Contacted and worked closely with customers, respective LECs, and internal XO personnel until issues were resolved for closure.

Philadelphia, Pa, Us

Conducted network interconnection research including switch configuration, translations utilizing the LERG to evaluate and reduce network costs.* Prepared Brio traffic analysis, queries and performance reports to support trunk group deployment by the Traffic Engineer.* Identified and resolved customer-impacting issues and optimization of network capacity. * Analyzed all network elements across multiple teams to support revenue and utilization.* Negotiated network architecture, project timelines and LEC/Interconnection agreements.* Supported planners in optimizing the LAN/WAN, ATM frame relay, IP network for efficiency and cost by grooming traffic and retiring redundant facilities ensuring the ideal network architecture and project managing migrations.* Generated daily email reports of current state and progress of all network changes. * Enhanced development tools, systems, and processes reporting for network implementation.* Delivered project ahead of schedule and well within budget.

Telecommunications contractor appointed to be a part of a team effort to convert data from old billing system to BillTrak Pro.* Managed vendor billing relationships and timely electronic invoice payments through BillTrak Pro, LEC specific GUI and Vendor Interfaces of dispute initiation and resolution. * Reviewed and rectified incorrect DSL, Cable, T1, Optical, MPLS order billings and developed an audit strategy for all aspects of vendor invoices. Maintained accurate CABS/SECABS/EDI billing formats against tariffs, contracts, interconnection agreements and guidelines. * Identified, opened, negotiated, filed and resolved billing disputes with access vendors.* Accountable for metrics such as days of outstanding payment, dispute resolution windows, and level of late payment charges.* Improved processes by ensuring efficient structure phases were met for the Network Finance organization. * Processed Access invoices through BillTrak Pro to Accounts Payable while following escalation processes for BillTrak Pro workflow.

Assigned to work on contracted porting project identifying, opening, negotiating and resolving IP addresses, LNP/SS7 porting/routing issues and disputes with access vendors, while maintaining productive and professional relationships with assigned vendors.* Maintained data provisioning accuracy and integrity, utilizing Clarify reporting systems.* Originated and implemented process improvements to ensure efficient operation within the Network team.* Executed special projects as were required.

Us

Contractor for Line Cost Porting project. * Created port-channels with 802.1q trunking from C4500x VSS to Cisco 3850x * Added VLANs and native VLAN to trunks on port-channel interfaces.* Created access ports on Cisco 4510s for user data/voice access, APs, and printers.* Cabled out-of-band management on all ports of devices in IDFs.

Contract Technical interface between Professional Services and LECs/CLECs for all issues concerning Interconnect transport designs, routing, capacity sizing and least cost routing.* Actively consulted with internal and external vendors/suppliers to define and resolve inquiries and supply needed documentation.* Reviewed, researched, analyzed, participated in testing of system changes resulting from day-to-day system problems and implemented projects. * Support for client conversions and drafting client focused communications.* Calculated Early Termination Liability associated with customer disconnects.* Coordinated efforts to maximize ETL revenue realization.* Analyzed new and add-on Carrier orders prior to billing to ensure accurate information was provided to downstream organizations.* Ensured orders were electronically billed timely and accurately.* Monitored all accounts so that they were appropriately assigned to the departments to ensure all accounts could easily be monitored by all back office Carrier Services Organizations. * Organized special projects, training presentations, and completed requests as assigned from Team Manager.

Monroe, La, Us

Responded to inbound national & international customer trouble calls and troubleshooting and/or re-directing calls to the proper Qwest organization coordinating maintenance activity on customer DS0/DS1 circuit lines or toll lines if required.* Resolved Special Service customer repair issue trouble tickets in full compliance with client SLA requirements.* Performed network data trouble isolation and resolution on customer reported problems associated with the service reporting the problem (1+, 8XX, International, Narrowband, VoIP architecture and IP routing).* Ensured escalations were executed as per client guidelines and confirmation the escalation was successful.* Engaged additional technical assistance teams to assist with trouble resolution for follow up and closure of assigned trouble tickets.

Dallas, Tx, Us

Contractor for GRANITE/TED database conversion project to review and recommend improvements for requirements of wireless cell site development.* Transport support for LAN/WAN wireless design related services, including provisioning, forecasting (PSTN, VP Processing, TCP/IP Routing, Switch Data), metrics, architecture, project standards and network documentation.* Allocated circuit facilities assignments (CFAs) for various bandwidths and updated the transport database (NRM) for type 2A, 2B, 2C, 800, type 1, LD and any other auxiliary trunks.* Developed Granite shell segment and path entries for cell sites also performed equipment database audits. * Issued traffic reports to monitor and augment trunk group to maintain transport engineering congestion and T1-T3 system capacity driving augments and growth cell site T1 and PSTN to meet the growth plan.* Additional duties included organizing and prioritizing work flow to effectively monitor submitted documentation and contracts through multiple departments, reviewing contracts for accuracy, coordinating timely and efficient execution of contracts by vendor and company signature, scanning documents and acting as liaison between various internal and external partners.

Broomfield, Colorado, Us

* Created designs for installation of ADMs (Add/Drop Multiplexer-transport electronics) on the Level(3) network through the use of an in-house design tool.* Maintained and updated data on equipment installations in the database.* Further functions included the ordering of T1/T3, OC-03, OC-12, OC-48 and OC-192 facilities and designs.

* Originated, processed and verified information for service order requests in installation, feature changes, repair and cancellation issues from the SOPAD database and enter the data into the BOSS database. * Accountable for the network elements, format, completeness, accuracy and tracking of large/small business, and local service orders to meet deadlines and due dates. * Managed and analyzed information on Special Service and Local Service orders including, FX, ISDN, PSTN, PBX, WATS, and CENTREX.

Information Systems, Cyber/Computer Forensics And Counterterrorism

Communications

Education record

Network Administration

Information Systems, Cyber/Computer Forensics And Counterterrorism

Cyber/Computer Forensics And Counterterrorism