Monica Park Email & Phone Number

Franklin, Indiana, United States

- Provide comprehensive client support by managing policy services, recording claims, executing policy changes, and processing payments.- Evaluate policy renewal opportunities to secure optimal rates and coverage for clients by comparing offerings across multiple carriers.- Maintain records of new business acquisitions to assist in meeting the agency's overall sales objectives.-

Trafalgar, Indiana, United States

- Oversaw daily customer interactions, maintaining exceptional customer satisfaction levels through personalized service.- Collaborates on beverage innovation and performed barista duties, contributing to the creation of new drink offerings.- Ensured operational efficiency through accurate inventory management and contribute to marketing efforts through the creation of engaging social media content.

Franklin, Indiana, United States

- Successfully maintained role during the transition phase following the acquisition of Traditions Townhomes, effectively managing and mitigating challenges, ensuring seamless operations.- Oversaw daily operations at three separate sites, exercising flexibility and adaptability by managing one property on a hybrid schedule and two completely remotely.- Undertook comprehensive property management responsibilities, from tenant relations and maintenance coordination to financial reporting and regulatory compliance.

Franklin, In

Traditions Townhomes:- Managed and streamlined purchase and work order entries, ensuring accurate record-keeping and timely completion of security deposit accounting.- Leveraged cost-effective strategies in obtaining updated contract pricing and bids, contributing to annual budget proposals and regular meetings with the financial team.- Prepared and submitted monthly budget variance reports, property update reports, and account audit reports, playing a pivotal role in meeting budget goals related to income, expenses, occupancy, and delinquency.- Led a team in conducting property-wide inspections, managing staff training, coordinating resident events, and maintaining company's online presence, resulting in improved property standards and community engagement.- Supervision of Maintenance Supervisor, Leasing Agent, and Grounds/Maintenance Technician- Entering PO's for all work to be completed on property and all parts and supply orders- Securing updated contract pricing and bids/quotes for annual budget proposal and subsequent meeting each Fall with Accounting Department and District Manager; Final property budget for preceeding year is finalized by year end- Completion of Monthly Budget Variance reports for submission to company Vice President and District Manager- Ensure that budget goals are met for income, expenses, and occupancy- Post late fees- Review monthly posting to avoid inaccuracies in future charges- Complete security deposit accounting- Review new rental applications prior to final approval; Audit new move-in files- Conduct property-wide interior and exterior inspections for housekeeping, health and safety and structural/cosmetic repairs and/or replacements- Monitor hourly employee punches and approve/deny time off requests; Perform 90-day assessments and annual reviews; Enter employee warning/disciplinary actions, including terminations/dismissals all in ADP- Conduct phone and in-person interviews for new hires

Franklin, In

Traditions Townhomes:- Any and all responsibilities indicated in Leasing Agent job description, as well as...- More involvement in property-based decision making- Effective delegation of responsibilies to maintenance and grounds staff- Scheduling unit turns with staff and vendors to accommodate new move-ins- Routinely survey property grounds, buildings for deficiencies and/or needed repairs or replacements of fixtures- Send out violation letters to residents not adhering to required upkeep of outdoor common areas, per lease agreement- Enter lease renewal proposals in Yardi and send out lease renewal letters on predetermined schedule; offer lease renewal incentives- Complete documents as required for Section 8 Housing Voucher recipients- Brainstorm for new and unique resident retention ideas- Solicit bids from new contractors for services to be performed on property- Assist in providing information to management company in preparation for mortgage refinance and multiple property inspections- Implement new application requirements as necessitated by transition from LIHTC to Conventional/Market property- Increase online presence with rental listings across a broad spectrum of websites

Franklin, In

Traditions Townhomes:- First line of communication for all prospects, current residents and vendors/contractors- Determine specific housing needs unique to each individual/family and match them with the best apartment/townhome option- Pre-qualify all prospects for LIHTC/Section 42 program- Take prospects on tours of model and/or vacant units and community grounds- Conduct final inspection to ensure that all rental units are 'rent-ready' prior to tours and move-ins- Follow-up with all prospects by phone, email and/or handwritten thank you notes- Provide assistance in completing rental application and income verifications- Investigate background for all adult applicants (credit, criminal, rental)- Submit completed rental application and income verifications to in-house compliance auditor for final approval- Prepare and explain all lease agreements and required addenda- Responsible for outside marketing efforts- Compile market surveys of competitors' pricing and statistics- Field and enter service requests; assign to maintenance and grounds staff- Address any complaints, suggestions, or concerns received from residents- Design and print resident newsletters outlining important dates, events and community news- Coordinate resident appreciation events to promote a sense of community - Schedule cleaning, painting, carpet cleaning and floor covering replacements with vendors- Enter PO's for and order maintenance and office supplies- Proactively collect rental payments and reduce property delinquency by sending late notices and calling on delinquent accounts; Collect security deposits- Apply rental payments to appropriate accounts; Make physical bank deposits, and eventually convert to an electronic deposit system- Participate in multiple physical file audits by IHCDA and most recently attained a 100% perfect audit record- Maintain consistent level of occupancy, anticipate leasing trends, and pre-lease units during especially busy seasons

North Vernon, In

Bureau of Motor Vehicles (Branch #108):- Process vehicle and watercraft title work and registrations (both walk-in and mail-in)- Conduct vision exams- Administer and score all written tests- Issue Learner Permits, Driver's Licenses and Identification Cards- Contact state call center for information regarding reinstatement of driving privileges due to suspensions- Provide excise tax cost estimates- Conduct VIN inspections for new and out-of-state vehicles prior to licensing