Monica Payan, Pmp Email & Phone Number

Dallas, Texas, US

Menlo Park, CA, US

• Successfully supported 30+ Data Centers worldwide, ensuring seamless day 1 operation and adherence to program standards.
• Led critical facility assessments as the Lead Program Manager, implementing timely solutions for potential issues.
• Pioneered a full Agile process to certify new sites' readiness, minimizing delays and streamlining operations using Llama 2 AI tools.
• Implemented robust project tracking and reporting mechanisms for transparent communication with stakeholders complete with dashboards and reporting.
• Successfully managed LLama2 AI powered projects, integrating advanced AI capabilities into data center infrastructures for enhanced efficiency and performance.

New York, NY, US

• Lead the market launch of Best Execution product to market. Best execution refers to the duty of an investment services firm (such as a stock broker) executing orders on behalf of customers to ensure the best execution.
• Developed software for Lawyers and Chief Compliance Officers at stock trading firms to guide through filing with the Security and Exchange Commission (SEC).
• The Marketing Review product I manage is a documents management system that allows the users to edit documents withing the system like adobe acrobat PDFs, including redlining, and a configurable algorithm to search for.

Richardson, Texas, US

• Product Manager for an institutional Asset & Investment Management platform, enabling real estate and alternative investment data collection, validation, consolidation, and analysis for a comprehensive 360° view.
• Led the management of a new solution for a non-profit organization, overseeing fund manager submissions, validation, and market baselining for America's real estate investment market.
• Successfully migrated 8 RealPage products and integrated their data through APIs into a centralized data warehouse. Utilized Power BI to create a unified investment solution across all products.
• Collaborated closely with leadership to translate product vision and roadmap into detailed requirements. Prioritized and delivered commitments, facilitating quarterly planning meetings for roadmap alignment with.

Richardson, Texas, US

• Co-managed accounting product, conducted workshops, and created user stories for 750+ property management companies.
• Hosted webinars with 500+ attendees, produced technical documentation, and managed defective issues at an enterprise level supporting again the 750+ companies.
• Led 161 projects, most notably. o Accounting: Similar to QuickBooks but customized for property management and leasing and operations. o Storefront: Like Amazon but a catalog between vendors and Property managers where.

Mckinney, Texas, US

• Successfully served as Project Owner, managing diverse IT, payment, and accounting projects with 17 direct reports.
• Medicare Provider Website: Led a full SDLC project, ensuring compliance with a mandate to provide medical providers with Electronic EOB and EFT capabilities through APIs. Achieved projected 5-year cost savings of.
• Interactive Voice Response System (IVR): Oversaw a full SDLC project for an IVR system handling 60,000 insurance premiums monthly. Implemented features for recurring payments, automation, error handling, NACHA and PCI.
• Mobile Website: Successfully enabled processing of 20,000 insurance premium payments monthly through a mobile app. Conducted full regression testing in Jira, managed implementation, rollout, and defined ongoing.
• EDI Real-Time Eligibility and Real-Time Claims Status: Led a successful compliance initiative, ensuring real-time responses on insurance inquiries within 20 seconds or less.

B.A. Business Management

Certification Courses In Project Management (Pmp)

Automated Logistics Certification