Mónica Cantillo Acosta Email & Phone Number

Panama City, Panamá, Panama

-Product Manager, Smartmatic's Election Management Platform (EMP), reporting to the Voting Systems' Product Director- Manage a dedicated product team, guiding product strategy, development, and release.- Build and maintain relationships with both internal and external customers. My responsibilities span from requirements gathering and risk management to product implementation, User Acceptance Test (UAT), and comprehensive election support.- Setting and monitoring product delivery timelines with a focus on on-time releases.- Implementing process enhancements that streamline product delivery.- Collaborating intensively with other Product Managers, Engineering Teams, UX/UI designers, and other departments to guarantee cohesive product creation, validation, and release.- Upholding rigorous QA standards, assuring products meet quality benchmarks.- Assist the pre-sales department in drafting compelling business proposals through product compliance analysis, effort estimation, and resource allocation.- Providing crucial field support during election deployments, ensuring seamless execution and addressing onsite challenges.Key projects:- Municipal Elections, Manitoba, Canada: Lead product delivery, contributing to a successful contract worth CAD $1,000,000 aprox.- EAC VVSG 2.0 Product Certification Project: I'm leading the Election Management Platform implementation to ensure compliance and certification. - Ongoing project- 2023 Local Elections, Georgia: Managed the EMS product, driving a successful execution of a contract worth USD $4,500,000.- 17 Municipal Elections, Canada (2022): Led product delivery for the first deployment of the Smartmatic's voting machines in Canada, cumulatively valued at USD $250,000.- Georgia Municipal Elections Pilot (October 2021): Managed the product delivery for a pilot project, resulting in a contract worth USD $250,000.

Panamá, Panama

- Led as the Product Manager of the Election Management System (EMS), a vital component of the Smartmatic Electoral Solution.- Defined comprehensive product requirements, features, and roadmaps by conducting a thorough analysis of integration possibilities with internal or external products, market/user usage and needs, competitive positioning, and company objectives.- Successfully drove the product from conceptualization to final release, working closely with the deployment department.- Collaborated with Product Managers, Product Director, Engineering (development and QA), UX/UI, and cross-functional teams to ensure a seamless product definition, implementation, and release process.- Managed prioritization efforts, balancing customer/certification requirements, usability considerations, and performance optimization to deliver a high-quality product.- Supported the pre-sales department in preparing business proposals by analyzing product compliance against requirements documents, estimating effort, and providing staffing recommendations when necessary.

Panama

The Solution Manager position in Smartmatic manages the definition and implementation process for a solution from the pre-sales stage all the way to the delivery.During this period I was in charge of coordinating the planning, definition, and implementation of the Smartmatic Voting Systems Solution as part of the preparation for a future application to obtain a third party certification of the system.My responsibilities as Solution Manager during this period were: - Preparation, and monitoring of the Project Schedule. - Budget preparation and control. - Risk Management - Staffing Management - Defining Solution requirements, features and roadmaps, by analyzing integration between the products, certification requirements, users usage and needs, and company internal requirements defined by Product Managers. - Responsible for driving the Solution from conceptualization to final release.

Panama

- Lead the Product Definition, UI/UX Design methodology implementation and compliance level verification for an Electoral Solution.- Define, understand and incorporate functional, technical and business requirements into UX research and the Solution Compliance Management Process. - Work with Solution Managers, Business Product Manager (BPM), UX design, and engineering team to conduct UX research on multiple aspects of the new Smartmatic Electoral Management Platform, and the new version of Precinct Count Optical Scan (PCOS) device.- Design, schedule, and run interviews, to collect insights needed to define the desired user journey.- Analyze the data from the interviews and communicate insights to the UX team, Solution Manager and other stakeholders.- Manage relationships with potential clients, partners, and evaluating authorities from proposal preparation to Solution delivery . Lead presentations, demos, and training for small to large stakeholder groups.

Panama

Recruited to facilitate the development and presentation of proposals and solutions to prospective clients, as well as manage requirements gathering, functional definition, oversight of technical development, quality assurance, testing, and implementation for new clients and projects.- Directly manage relationships with potential clients, and partners, and evaluate authorities from proposal to delivery. Lead presentations, demos, and training for small to large stakeholder groups.- Led several critical on-time implementations of Electoral Solutions for the federal governments of the Philippines and Bulgaria, adhering to strict compliance requirements. Reported to Solutions Manager and later the Solutions Director. Managed a team of 7 Software Testers and Software Compliance in an Agile/Scrum environment.- Solution Lead for the Customization and the Customer Acceptance processes during the Philippines National and Local Elections 2016 - On-Site support (Customer Satisfaction Survey: Satisfied - General Satisfaction Index 4.3/5). Deployed 92K machines, plus generation, printing, and verification of 56MM unique ballots. Project timeline: 1 year.- Led compliance verification of the Electoral Solution during the bidding process for the Philippines 2016 National Elections (100% Compliance - Winning Bidder). A solution composed of: Electoral Management System, Direct Recording Electronic (DRE voting machine), and Precinct Count Optical Scanner (PCOS machine). Bidding process duration: 7 months. - Oversaw a team of 7 in compliance verification and testing processes during the European Parliament elections (Bulgaria 2016) - On-Site support. Project timeline: 1 month.

Venezuela

Managed a software development team of 6 in Argentina and 5 in Venezuela. Reported to Engineering VP.- Led development, testing, and implementation of multiple Finance & Collections software initiatives, leveraging Agile/Scrum methodology, meeting schedules, and quality metrics.- Delivered new B2B payment platform module. Project timeline: 4 months.- Enhanced the payment platform to enable the processing of payments by MasterCard in Venezuela, increasing the company’s cash flow. - Defined and documented the role of Software Engineer in partnership with the Human Resources team, facilitating timely, effective recruitment, onboarding, and retention of qualified developers.

Venezuela

Led dedicated teams of 11-35. Collaborated with multiple departments throughout the enterprise, including Application Services, Finance, and Internal Audit Support. Reported to Application Services Delivery Manager. - Directed an SAP support and maintenance project for a major manufacturer of liquors in Venezuela. Project timeline: 5 years.- Served as Technical Lead Software Development for a major bank. Project Revenue (Pricing Case): $5MM USD. Project timeline: 5 years.PMO Leader, Global Business Solutions, Venezuela (2008-2010) | PMO Analyst (2007-2008)Recruited by IBM to support PMO. Promoted within 1 year of hire to a leadership role.- Hired, trained, mentored, and motivated a team of 5-6 PMO Analysts. - Successfully demonstrated the value of PMO through project cost recovery, expanding the scope of PMO to all Global Business Solutions (GBS) departments. - Defined COS (Conditions of Satisfaction) process for PMO services.- Directed development and implementation of project methodology documentation, monitoring, and controls for 10+ technology projects: - Software factory (new development and maintenance of the company software portfolio) for a major bank in Venezuela. Project Revenue (Pricing Case): $5MM USD. Project timeline: 5 years;- Software factory (new development and maintenance of the company software portfolio) for a government telecommunications company. Project timeline: 3 years;- SAP support and maintenance for:A major cosmetics company (L’Oréal)A food processing company (Heinz)A major bank in Venezuela (Banco Mercantil)An insurance provider (RSA Group - Royal & Sun Alliance Seguros).

Master Of Business Administration - Mba, Coaching

Bachelor Of Engineering (Be), Computer Engineering

Integrative Nutrition Health Coach, Health Coach

Master Of Business Administration - Mba, Coaching