Monica Petree Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

Dayton, Ohio

• Responsible for level one and two technology support within two office locations.• Provided Tech support for 2 offices with 80 users, 85 laptop and desktop computers.• Ensured technology was available and in working order to all staff to facilitate everyday tax and audit work.• Increased staff technology awareness by completing one-on-one training sessions with staff as well as in “classroom” style sessions with the staff, therefore decreasing work orders by nearly 50%.• Handled any technology repairs and physical upgrades of software and hardware.• Helped transition major document storage solution from in house to web based system.• Set up of new staff accounts including Active Directory and Google Apps, as well as other in house applications. Removing/Disabling accounts when upon separation as well. • Monitoring Service Desk system for incoming service tickets - handling or routing as necessary• Completed 20+ hours of technology training, including Microsoft Learning Academy

Huber Heights, Ohio

• Responsible for all technology department operations in two elementary campuses.• Provided Tech support for 600 users, 75 laptop and 150 desktop computers.• Ensured technology was available and in working order to members of the K-5 community to facilitate everyday learning.• Ensured both Huber Heights locations conformed to standards set by Tech Services.• Aided with integration of technology in the classroom curriculum by researching and providing resources directly to staff and students.• Assisted staff with adapting technology to student ability and achievement levels.• Helped to upgrade school to fully integrated, technology driven curriculum.• Inventory control including tracking and use of equipment.• Designed, created and displayed the digital yearbook for the graduating 5th grade classes.

Dayton, Ohio Area

• Responsible for all technology department operations.• Provided Tech support for 875 users, 375 laptop and desktop computers.• Instituted and managed the MIS Service Level Agreement at a local level.• Ensured technology was available and in working order to members of the K-8 community to facilitate everyday learning.• Ensured both Dayton locations conformed to standards set by Tech Services.• Increased staff technology awareness by holding 25% more technology PDs, therefore decreasing tech support calls by nearly 75%.• Created and implemented the nationwide template for a Jr. Technology Team for 5th-8th grade students.• Aided with integration of technology in the classroom curriculum by researching and providing resources directly to staff and students.• Assisted staff with adapting technology to student ability and achievement levels.• Helped staff increase student participation by 25% though the use of technology.• Participated in E-Tech Ohio conferences and grant applications.• Helped to upgrade school to fully integrated, technology driven curriculum.• Participated in large scale Beta site project of major curriculum, technology and structural changes. • Inventory control including tracking and use of equipment.• Voted as Team Player for 2006 & 2007 by supervisors and peers.• Designed, created and displayed the digital yearbook for the graduating kindergarten and 8th grade classes all three years.

B.A, Management Information Systems

Activities and Societies: 3.4 GPA Systems Integration Project • Completed 214 page strategic plan for a multi-million dollar “mock”.

Aas, User Support

Activities and Societies: Phi Theta Cappa Computer Lab Installation/Teaching • Networked at installed a computer lab of 30 desktops. •.

High School Diploma