Monica Pineda Email & Phone Number

Hawthorne, California, United States

• Planning the programs from start to completion involving deadlines, milestones and processes• Trained and developed 36 new team members resulting in more effective workplace• Act as the key liaison between school administrators, and the playground supervisors, with a focus on efficiency• Awared employee of the year in 2014 amongst 300+ employees for excellent teamwork, and customer service skills• Create zones/assignments for supervisory purposes and monitor for tweaks/high traffic times, staff allotments• Resolve disputes or disagreements between students using techniques and protocols that are in alignment with school site or District policies, such as Restorative Approaches• Provide supervision of students on the playground, during lunch or snack times, and at school events

Redondo Beach, California, United States

• Responsible for leading, planning, and directing the entire Store Team• Utilized company reports and tools in order to assess efficiency, analyze trends, and identify opportunities for improvement in store performance• Led all store processes in accordance with company standards, including freight flow, merchandise presentation, reconciliation of all sales, cash and inventory transactions, and customer service• Responsible for the scheduling and payroll processing in the store on a daily and weekly basis• When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness

Los Angeles County, California, United States

• Interacted with customers, offered assistance and responded to queries about products and purchases• Provided recommendations according to customer needs or preferences• Located merchandise for customers and placed orders, where necessary• Introduced promotions and new products to customers• Operated cash register and handled cash payments and credit card processing• Handled refunds, exchanges and returns• Documented sales by updating customer records• Stayed up to date with sales trends for better service and achievement of sales• Alerted the management of potential security issues