Monica Paul Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Owned strategy and development for in-store sales and online orders within a Cannabis POS system resulting in Cova becoming the leader in POS and in store fulfillment.
• Led product adoption from a single location to over 2000 locations within North America with 6K users each day.
• Worked closely with Executive leadership across the entire organization.
• Designed and implemented an assessment & measurement methodology for strategic initiatives which was used to evaluate priorities.
• Ensured we had a 99.5% crash free rate resulting in low customer churn.
• Consistently used data-driven usage trends, market research insights and stakeholder feedback to help define the product roadmap.

Vancouver, British Columbia, Canada

• Provided roadmap, backlog and feature documentation for 3 development teams based in Manila.
• Successfully implemented an Employee management integration with a 3rd party provider while also creating requirements and leading development for a generic POS system.

Vancouver, British Columbia, Canada

• Worked with large enterprise Wireless Customers, such as The Mobile Shop, to launch an interactive design software product across 600+ locations.
• Elicited requirements and created feature documentation including personas, scenarios and Epics.
• Performed user and regression testing of software to ensure feature specifications were met.
• Facilitated planning, grooming and estimation meetings.
• Created customer release notes and training sessions for internal and external stakeholders.
• Provided mentorship and coaching for other BAs.

Richmond, British Columbia, Canada

• Product lead for a high visibility 3D medical imaging project involving development across multiple companies from ideation into successful Beta’s at multiple hospitals in the US.
• Worked closely with multiple radiologists across different hospitals to gather stakeholder feedback and share prototypes resulting in less development time.
• Elicited, validated and documented requirements while managing the project backlog.
• Worked closely with the go to market team to deliver artifacts that drove successful generation of leads via direct and indirect channels.

Richmond, British Columbia, Canada

As an account manager for multiple enterprise customers, I cultivated and maintained strategic relationships while ensuring long term projects on critical systems were successful.

Richmond, British Columbia, Canada

As a system administrator, demonstrated expertise in deploying, configuring and troubleshooting medical imaging software for critical systems.