• Program Management: Supervised the efficient handling of incoming orders and stock, while overseeing outgoing client programs and coordinating general shipments. Managed couriers, including booking and tracking deliveries of client kits, and scheduled kits for various programs. Conducted cost evaluations based on client budgets and prevailing rates, fostering positive supplier relationships. Proactively ordered stock according to forecasted program needs and ensured compliance with legislative requirements. Managed tasks assigned by the Program Management team and led weekly team meetings to provide operational updates. • Operational Oversight: Maintained warehouse organization, implementing just-in-time stock inventory management, quarterly audits, and annual stocktakes. Managed warehouse records, including invoices, MYOB entries, despatch, and receipts. Maintained a database of program equipment, assets register, and tracking records. Conducted function tests, managed repairs, and performed maintenance.• Practitioner Onboarding: Onboarded new practitioners, verifying qualifications, insurance, and project agreements. Maintained detailed practitioner files to ensure compliance.• Office Administration: Maintain up-to-date insurance certificates/files on SharePoint, organize company functions, and oversee procurement of office supplies, kitchen supplies, and staff amenities.• Financial Management: Manage office expenditures and team functions within budgetary constraints. Handle office-related supplier invoices and pricing to ensure financial sustainability.• Quality Assurance: Deliver client services in strict accordance with the PM/Distribution manual. Actively seek opportunities to enhance Program Management processes for continuous improvement.

Self-Employed Business Owner• Conceptualized, planned, and executed diverse residential and commercial interior design projects.• Provided comprehensive project management services, overseeing projects from initial design to completion, ensuring deliverables, workloads, and timelines were met.• Led projects ranging from individual furniture items to large-scale developments such as 5-story office buildings or 3–4-bedroom homes.• Defined project deliverables, assessed workloads, and established realistic timelines while making strategic commercial decisions and providing performance reports to optimize workflow.• Successfully developed new business opportunities, acquiring new clients, generating referrals, and maintaining repeat business.• Managed all aspects of firm administration, including proposal development, budgeting, accounting, supplier relations, deliveries, workforce management, procurement, scheduling, project completion, delivery, and payroll.• Thrived in a fast-paced creative environment, adept at managing multiple projects simultaneously, reacting swiftly, meeting deadlines, and effectively prioritizing tasks.

• Established a profitable new business segment within the company, specializing in the distribution of globally recognized office furniture brands.• Led project management efforts across all phases, including customer needs assessment, proposal development, negotiation, sales closure, order processing, logistics coordination, installation oversight, delivery management, and post-sale maintenance.• Strategically developed markets and positioned internationally renowned furniture brands to resonate with new and existing clients, enhancing brand visibility and market presence.• Managed the comprehensive scope of requirements for bidding and competition projects, ensuring effective participation and successful outcomes.

• Crafted comprehensive interior design projects tailored for discerning high-end clients.• Cultivated exemplary customer service skills while guiding on the sales floor.• Created display proposals to accommodate seasonal changes.• Stayed abreast of trends in leading interior design brands through continuous updates.

• Crafted comprehensive interior design projects tailored for discerning high-end clients.• Cultivated exemplary customer service skills while guiding on the sales floor.• Created display proposals to accommodate seasonal changes.• Stayed abreast of trends in leading interior design brands through continuous updates.