Mónica Andrea Quirós Valverde Email and Phone Number
Human Resources and Client Service Professional with 4 years experience working in multinational companies. Studies in Human Resources Management in progress. Experience supporting employees and different human resources departments (HRBP, HRA, managers) with processes and policies related to training, payroll, onboarding, English assessment interviews, internal transfers, terminations, attendance, compensation, promotions, benefits, among others. Customer service through multiple channels: in-person, email, phone, chat. Highly oriented towards quality results, with a great capacity for commitment and focused on complying with processes and improving their structure. Knowledge managing databases, SharePoint, Slack, Salesforce, Amazon Connect
Cloudpay
View- Website:
- cloudpay.net
- Employees:
- 481
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Cloudpay Now Chat SupportCloudpay Nov 2023 - PresentSan José, Costa Rica
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Rep I, Consumer Operations SupportTransunion May 2023 - Oct 2023Costa RicaResponsible for answering inbound phone calls related to TransUnion Products and Services. I supported both customers and consumers who use TransUnion for background screening services for the rentals and employment industries.• I was part of the Training Team for new employees. I gave them feedback and did shadowing. I was able to improve their understanding and knowledge of the internal processes and policies and the new employees successfully incorporated into their positions. -
Human Resources Assistant Iii (Hr Support Chat Specialist)Amazon Feb 2022 - Jan 2023Costa RicaAssistance with their daily tasks to different human resources departments (their HRBP, HRA, managers) within the U.S., Canada, and Latin America organizations via chat. I gave support by research or clarification of internal processes or policies related to onboarding, terminations, internal systems basic troubleshoot, compensation, promotions, among others.• I led the project to improve our team building by creating a plan that achieved to improve our teamwork in our daily tasks and to get to know each other better.• Policies and processes update for a better understanding and include missing information that helped the team give a faster answer in a more efficient manner to our employees. -
Human Resources Assistant Iii (Employee Resource Center Specialty Associate)Amazon Mar 2021 - Feb 2022Costa RicaResponsible for escalations related to human resources inquiries for USA associates. I had to make deep dive investigations in different company systems and policies to resolve more complex associates’ issues. I had access to escalation processes and more confidential data to be able to resolve the queries and give resolution by phone or email.• I was part of the English Assessment Interviews Project for Human Resources Assistant II candidates, and I was able to evaluate their fluency successfully.
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Human Resources Assistant IiAmazon Jun 2020 - Mar 2021Costa RicaHuman resources assistant for USA employees. We were the first point of contact for inquiries related to payroll, internal transfers, attendance, leave of absence, company policies, benefits, among others by phone or tickets. Experience applying internal policies and handling confidential data for the associates and the company.• I was part of the Superhero Project that minimizes the Specialty Team workload by resolving incorrect escalation made to that team.
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Commercial AssistantCosta Rican Trails Jun 2019 - Mar 2020Los Yosés, San JoséOrganization of Fam Trips and Meet and Greets for the company’s wholesale agencies.• In charge for integrating the use of a mobile itinerary platform in the company’s different departments. I led the employee´s training and coordination with management successfully. -
Groups Sales Agent And InternCosta Rican Trails Apr 2017 - Feb 2019San José, Costa RicaGroups Sales Agent: Sale, reservation and operation of the services included in vacation packages for inbound tourism groups in Costa Rica and Panama.• I negotiated and achieved to close a contract with a new and important U.K. wholesale agency to be their new operator for their inbound tourism serial groups in Costa Rica.Intern: I assisted on the realization of a hotels suppliers database that was added to the reservations system which standardized the information given to the clients and sped up the itinerary creation process.• Fam Trips organization for wholesale agents and international press for the ICT (Costa Rica Tourism Board)
Mónica Andrea Quirós Valverde Education Details
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Gestión De Recursos Humanos -
Colegio Universitario De CartagoNatural Resource Recreation And Tourism
Frequently Asked Questions about Mónica Andrea Quirós Valverde
What company does Mónica Andrea Quirós Valverde work for?
Mónica Andrea Quirós Valverde works for Cloudpay
What is Mónica Andrea Quirós Valverde's role at the current company?
Mónica Andrea Quirós Valverde's current role is | Human Resources Generalist | Customer Experience |.
What schools did Mónica Andrea Quirós Valverde attend?
Mónica Andrea Quirós Valverde attended Universidad Fidélitas, Colegio Universitario De Cartago.
Who are Mónica Andrea Quirós Valverde's colleagues?
Mónica Andrea Quirós Valverde's colleagues are Leida Rodríguez, Mark Angelo Quito, Ma. Ara Coronado, Jake Bain, Samuel Pavlík, Allan Ureña Alvarado, Lcspc™, Dec Pike.
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