Monica Ramos Garcia Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

· Establish policies that follow customer service best practices while ensuring customers submit payments on time· Liaise closely with Group, UK, and France Financial Controllers and ensure Group Credit Management policies and procedures are adhered to· Manage the day-to-day collections function for 2 Group entities (Group/International, UK) and maintain an overview of collections performance of 7 other Group entities· Achieve daily, weekly & monthly targets as assigned by the Group… Show more · Establish policies that follow customer service best practices while ensuring customers submit payments on time· Liaise closely with Group, UK, and France Financial Controllers and ensure Group Credit Management policies and procedures are adhered to· Manage the day-to-day collections function for 2 Group entities (Group/International, UK) and maintain an overview of collections performance of 7 other Group entities· Achieve daily, weekly & monthly targets as assigned by the Group Financial Controller and prioritize the collection of debt within the AR ledger· Drive efficiencies throughout the AR and credit control function· Maintain regular customer contact by phone and email· Maintain client data, ensuring accurate and complete information opening new accounts and updating customer price agreements in Microsoft Dynamics AX.· Liaise with the customer service teams to ensure detail is reflected correctly on the invoices which allows us to have a “right first time” approach· Liaise with Sales teams, Customer Service, and Local Financial Controllers where necessary to ensure timely collection of outstanding debt· Resolve disputed accounts and negotiate to bring payments into line with terms.· Propose Payment Plans to Group Financial Controller where necessary and report on compliance· Generate and distribute monthly statements to customers· Generate and distribute dunning letters to overdue customers· Report monthly on the movement of aged listing· Reconcile of cash entry after payments are posted· Forecast Cash Receipts on a weekly basis· Manage Factoring process. Upload invoices to factoring company platform. Reconcile customer balances post-settlement. Prepare reports on factoring drawdown, credit available etc. Show less

Dublin, County Dublin, Ireland

Accommodation ManagerCrowe Property Management Limited, Dublin, Ireland, Ireland• Provide, advice and guidance to prospective and existing students covering accommodation issues, options, including allocations, rent arrears, deposits on time, and contractual issues and deliver excellent customer care and proactive accommodation.• Handled guest complaints and offered complementary services to maintain high guest satisfaction rates, receiving and answering queries in person, by… Show more Accommodation ManagerCrowe Property Management Limited, Dublin, Ireland, Ireland• Provide, advice and guidance to prospective and existing students covering accommodation issues, options, including allocations, rent arrears, deposits on time, and contractual issues and deliver excellent customer care and proactive accommodation.• Handled guest complaints and offered complementary services to maintain high guest satisfaction rates, receiving and answering queries in person, by email, chat and by phone from students, and parents.• Allocate places, advertised managed residence, send contracts, offers out by email.• Assist in maintaining full occupancy managed accommodation throughout the year, log departures and arrivals and set contract lengths for students.• Provide appropriate advice and information to students, with internal policies and procedures, including Allocations process and Room swaps, Contractual obligations of Crowe Property, 3rd party providers and students in respect of accommodation contract and Finance interface and arrears procedure, Complaints procedure.• To take reasonable care for Health and Safety (COVID 19) both for themselves and others and to take part in risk assessment procedures and implementation of agreed practices. Show less

Dublin, County Dublin, Ireland

• Customer Service and accommodation facilities, including the safety and wellbeing of tenants.• Develop and build positive relationships with residents, tenants and guests.• Control budget and finances, manage stock levels and order supplies.• Communicate with reception services to coordinate and plan the allocation of accommodation.• Arrange repairs and maintenance of facilities.• Inspect accommodation to ensure that hygiene and health and safety regulations are met… Show more • Customer Service and accommodation facilities, including the safety and wellbeing of tenants.• Develop and build positive relationships with residents, tenants and guests.• Control budget and finances, manage stock levels and order supplies.• Communicate with reception services to coordinate and plan the allocation of accommodation.• Arrange repairs and maintenance of facilities.• Inspect accommodation to ensure that hygiene and health and safety regulations are met, carrying out risk assessments as necessary and make sure adequate security for the building is provided.• Supervise the work of cleaning staff and ensure standards are maintained Show less

Guadalajara, Jalisco, Mexico

MVS Television / DISH MEXICO, Guadalajara, Mexico, Mexico• Responsible for all collections activities, billing, accounts receivables, such as handling of all cash postings and follow up with attorneys or outside collections agencies regarding legal activities.• The managed team included skip tracking, customer inquiries and conflict resolution and a portfolio of accounts at 30 to180-day levels using database systems (Call centre/ face to face).• Analyse accounts past due by 180… Show more MVS Television / DISH MEXICO, Guadalajara, Mexico, Mexico• Responsible for all collections activities, billing, accounts receivables, such as handling of all cash postings and follow up with attorneys or outside collections agencies regarding legal activities.• The managed team included skip tracking, customer inquiries and conflict resolution and a portfolio of accounts at 30 to180-day levels using database systems (Call centre/ face to face).• Analyse accounts past due by 180 days and determine collection feasibility, sending worst-case scenarios to account for bad debt status and escalations.• Reduces risk by ensuring all collection activities are conducted according to federal and state regulatory bodies and keeping accurate records.• Knows legal aspects of collecting accounts, including bankruptcy, repossession, deficiency, garnishment, collection agencies, foreclosures and judgments.• Performed duties following all applicable standards, policies and regulatory guidelines to promote a safe working environment. Show less

Guadalajara, Jalisco, Mexico

• Oversaw all financial aspects of the collections department, including a budget, P&L, forecast and cash flow.• Working in the LATAM region and customers (Colombia, Costa Rica, Panama, Nicaragua)• In-depth collections for all phases of delinquency from 1 day late to charge off, including recovery collections and managing bankruptcies, approving accounts for small claims and civil lawsuits.• Responsible for Contact Centre helping customers choose the right product or services for… Show more • Oversaw all financial aspects of the collections department, including a budget, P&L, forecast and cash flow.• Working in the LATAM region and customers (Colombia, Costa Rica, Panama, Nicaragua)• In-depth collections for all phases of delinquency from 1 day late to charge off, including recovery collections and managing bankruptcies, approving accounts for small claims and civil lawsuits.• Responsible for Contact Centre helping customers choose the right product or services for their requirements, Efficient customer care• Analyse information gathered from diverse sources to determine credit terms and approve orders for large volume accounts and new accounts.• Research deductions and claims via communication with customers and appropriate internal departments to reconcile customer accounts.• Managed all delinquent accounts, credit approvals, credit granting, collections and all month-end reporting.• Hired, trained and coordinated five supervisors and 100 call centre representatives to ensure compliance strictly adhered to all policies, processes and procedural requirements. SOP's• Determine which accounts will be turned over to outside collection agencies; maintain monthly lousy debt reserve Show less

Master'S Degree In Dispute Resolution, International Law And Legal Studies

Business English And Ielts, Languages, Business English C1

Bachelor Of Laws - Llb, International Law And Legal Studies