Monica Rennick, Mba

Monica Rennick, Mba Email and Phone Number

Customer Success Technical Manager - Adoption @ ALLPLAN US
Gurnee, IL, US
Monica Rennick, Mba's Location
Gurnee, Illinois, United States, United States
Monica Rennick, Mba's Contact Details

Monica Rennick, Mba personal email

About Monica Rennick, Mba

Monica Rennick, Mba is a Customer Success Technical Manager - Adoption at ALLPLAN US. She possess expertise in structural engineering, structural analysis, fastrak building designer, tedds, autocad and 16 more skills. Colleagues describe her as "I’ve had the privilege to work with Monica for 8 years. From 2011 to 2019, we worked alongside each other at CSC, Tekla, and Allplan. Monica has a very unique combination of technical and sales skills. With what seems like a magic switch, she can lead a training session in one instant and then chameleon into a pre or post sales professional the next, all while managing and driving her technical teams. Her ability to adapt to customers, colleagues, and employees sets her apart from others. Monica’s leadership, organization, intelligence, and personality have contributed to not only her success, but mine as well. I’ve never worked with someone that is loved by the customer base as much as she is. Monica is an incredible asset to any business and she’s an even better person outside of work. " and "As an Analysis and Design Consultant at Trimble, I was supervised and mentored by Monica Rennick from April 2012 to December 2016. Her extensive knowledge of code requirements, building materials, and design processes made her an extremely valuable resource for me and the rest of the support department. Monica’s attention to detail and ability to clearly and accurately convey the intricacies of our analysis and design software to our clients set a high standard for how support should be provided in our industry. She was also able to lead and mentor the rest of the support department so that the rest of the team would have the same knowledge and skills needed to maintain the same level of technical support to our clients. After her tenure as the Analysis and Design Support Manager, Monica was promoted to a Product Specialist at Trimble. In this position, she worked closely with the Trimble account managers and potential clients. Her refined knowledge of the design software was a great help to our sales team in answering the highly technical questions from the clients during product demonstrations and then continuing to consult direct with the clients as they evaluate the software with a trial license. Monica’s efforts had a positive impact on the sales figures. Monica was a pleasure to work for and I would recommend her for any position she is interested in. Please feel free to contact me if any further details are needed. Sincerely, Michael McGuire, PE Structural Engineer "

Monica Rennick, Mba's Current Company Details
ALLPLAN US

Allplan Us

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Customer Success Technical Manager - Adoption
Gurnee, IL, US
Website:
sds2.com
Employees:
80
Monica Rennick, Mba Work Experience Details
  • Allplan Us
    Customer Success Technical Manager - Adoption
    Allplan Us
    Gurnee, Il, Us
  • Sds2
    Customer Success Technical Manager - Adoption
    Sds2 May 2023 - Present
    Managing the customer adoption experience for our customer success team. Providing great customer service for our SDS2 and Allplan customers. - Supervising the team and helping with best practices for customer success- Building adoption strategies and workflows to enhance the customer experience- Working with development and providing VOC to recommend software improvements and features- Designing and analyzing customer metrics to build insights and recommendations to reduce churn- and more!
  • Allplan Inc.
    Technical Manager
    Allplan Inc. Jun 2018 - Present
    Managing our post-sales team as we introduce a new solution to market.- Building and managing post-sales processes and customer care programs- Developing new training programs, including defining platforms, content, and managing resources- Analyzing key metrics to provide feedback on customer success, retention and upsell potential
  • Trimble
    A&D Application Specialist
    Trimble Oct 2016 - Jul 2018
    Managing product evaluations, assisting in product demonstrations and overseeing customer care program.- Developed sales kit, defined USPs and supported regional account managers- Created and maintained an evaluation program- Established customer care program with regional events- Worked with cross-functional teams to recommend and influence product features and enhancements- Supported product marketing with webinars, newsletters, conferences and videos
  • Trimble
    A&D Technical Support Manager
    Trimble Aug 2011 - Jul 2018
    Managing post-sales support team to deliver best in class support, training and implementation of engineering design software- Managed and mentored support consultants to provide quality services- Developed support processes and critical case escalation- Developed customer training programs- Prioritized customer needs with global development team to maximize customer experience- Participated and presented at industry conventions
  • Virgilio & Associates
    Structural Engineer
    Virgilio & Associates Jun 2006 - Apr 2011
    Project EngineerDesign and detailing of commercial and residential buildings.Experience in steel, concrete, masonry, wood and cold-formed metal framing.Experience in CAD, code based design & interpretation, and project management.
  • Carroll Engineering
    Engineering Intern
    Carroll Engineering Jun 2005 - Aug 2005
    Civil engineering intern.Inspected underground wastewater and sanitation installation.Company marketing research.Road design review.

Monica Rennick, Mba Skills

Structural Engineering Structural Analysis Fastrak Building Designer Tedds Autocad Microsoft Excel Microsoft Word Powerpoint Client Relations Skills Computer Software Training Customer Support Steel Civil Engineering Concrete Steel Design Bim Revit Engineering Microsoft Office Cad Building Information Modeling

Monica Rennick, Mba Education Details

Frequently Asked Questions about Monica Rennick, Mba

What company does Monica Rennick, Mba work for?

Monica Rennick, Mba works for Allplan Us

What is Monica Rennick, Mba's role at the current company?

Monica Rennick, Mba's current role is Customer Success Technical Manager - Adoption.

What is Monica Rennick, Mba's email address?

Monica Rennick, Mba's email address is mo****@****ble.com

What schools did Monica Rennick, Mba attend?

Monica Rennick, Mba attended University Of Illinois At Urbana-Champaign, University Of Illinois Urbana-Champaign.

What skills is Monica Rennick, Mba known for?

Monica Rennick, Mba has skills like Structural Engineering, Structural Analysis, Fastrak Building Designer, Tedds, Autocad, Microsoft Excel, Microsoft Word, Powerpoint, Client Relations Skills, Computer Software Training, Customer Support, Steel.

Who are Monica Rennick, Mba's colleagues?

Monica Rennick, Mba's colleagues are Scott Philippi, Josh Hawley, Marchetti Marco, Mohammad Nili, Ion Trusca, Dave Haumont, Swapnil Bhosale.

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