As the Human Resources Manager at Arlo G. Lott Trucking, I oversee all aspects of our HR functions to create a positive, efficient, and compliant workplace. My role involves managing the company's benefit plans within a self-funded framework, ensuring cost-effective and competitive options for our employees. I play a leadership role within our captive insurance group, collaborating on strategic initiatives to maintain robust financial health and risk management strategies.In recruitment, I lead the full-cycle process from interviewing to hiring, selecting top talent that aligns with our company’s values and operational needs. I am responsible for developing and implementing HR policies that reflect industry standards and regulatory requirements, ensuring that our workforce operates within a structured and supportive environment. I foster employee engagement by hosting activities that build camaraderie and morale, helping to drive our company culture.As chair of the Wellness Committee, I design programs and initiatives that promote employee health and wellness, fostering a supportive and healthy workplace. I also write and distribute company newsletters, keeping our team informed and connected. Training and development fall under my purview, and I ensure that employees have the resources and knowledge to excel in their roles.Additionally, I am responsible for compliance with labor regulations and serve as the administrator for both workman's compensation and company benefit plans, ensuring prompt and accurate handling of claims and inquiries. My broad range of responsibilities allows me to contribute significantly to the overall success and sustainability of Arlo G. Lott Trucking by supporting our employees and aligning HR strategies with our company’s mission and goals.

In my role as a paraprofessional in special education for 4th and 5th graders, I collaborated closely with certified special education teachers to provide targeted instruction in reading, writing, and math. I independently led classes, creating engaging lessons and utilizing interactive techniques, such as math magic tricks, to build students' confidence and excitement about learning. In addition to my teaching responsibilities, I was a vital member of the paraprofessional team, often taking a leadership role in team meetings and activities. I oversaw new student assessments and progress testing, helping to track students’ growth and determine appropriate placement and interventions. During the Covid pandemic, I adapted my role to support at-home students, working with them one-on-one to ensure their learning continued without interruption. This multifaceted position allowed me to make a meaningful impact on student's academic growth and social development.

I oversee a continuous improvement throughout our operations center, from warehouse, to production, to fulfillment, then shipping. I lead development and training in leadership, safety, and productivity. I oversee and manage special projects including a 35000 sqft addition to our facility. I lead our ever important Blending team that executes all formulary requirements and new product production.

Improved a warehouse through the organization, inventory accuracy, and personnel development. Made maps and established 5 Star organization throughout the main warehouse. Improved internal customer service by 40% by improving count accuracy and product flow execution. Delivered significant cost savings by faster turning merchandise and accurate ordering of supplies and product. Exceptional execution of cleaning up and organizing offsite warehouse that had not been maintained over previous years. Develiered significant payroll savings through through planning and execution of warehouse cleanup.

As the Vice President of Inside Sales at Deluxe Network Program, I played a pivotal role in driving sales growth, building strong client relationships, and overseeing key operational functions. I led the training and development of our sales representatives, equipping them with targeted sales strategies and tailored tactics to enhance their performance. By creating comprehensive sales plans and tactics, I provided a framework that allowed us to meet organizational goals and expand our market reach effectively.Alongside developing sales strategies, I facilitated B2B training and managed client contracting processes, ensuring a smooth onboarding experience and high-quality service delivery for each client. My collaboration with the marketing manager was also critical to strengthening our brand visibility and maximizing outreach to potential clients. I took a hands-on role in expanding the business by traveling extensively to open new markets and establish a presence in untapped regions.On the operational side, I managed essential office functions, such as payroll and accounts payable, to maintain smooth and efficient administrative workflows. In addition to these responsibilities, I actively pursued partnerships with healthcare and other growth-focused businesses, bringing them into our network and providing them with tailored advertising solutions that matched their unique needs. Recognizing the importance of customer retention, I also developed loyalty programs for clients who did not have existing frameworks, helping to build long-term relationships and increase client satisfaction.In summary, my role combined sales leadership, client relationship management, marketing collaboration, business development, and operational oversight—all of which were instrumental in supporting Deluxe Network Program's sustained growth and expansion.

As the Regional Sales Manager, I led a team of sales representatives focused on B2B growth within our assigned region, overseeing sales strategy, client engagement, and regional operations. I developed and implemented targeted sales plans and strategies to help the team achieve and exceed regional sales goals, equipping each representative with the tools and training to engage clients effectively. My efforts focused on not only driving sales but also fostering strong, lasting client relationships across the region.In addition to sales strategy, I facilitated comprehensive B2B training sessions for both the team and our customers, ensuring all parties understood our product offerings and the value we bring. By providing regular coaching and hands-on support, I helped my team address client needs more effectively, which contributed to higher customer satisfaction and retention rates. I worked closely with our marketing team to align regional promotional efforts, enhancing our brand’s visibility and attracting new clients in key areas.My role also involved direct oversight of various administrative functions, such as reporting, budgeting, and overseeing account processes, which ensured smooth operations across the region. I maintained a proactive approach to business development, working to bring in healthcare and other growth-driven businesses that would benefit from our solutions. To strengthen our relationships further, I developed and implemented loyalty programs for B2B clients, offering additional value and encouraging long-term partnerships.Overall, my focus was on blending strong sales leadership, customer relationship management, and operational efficiency to drive growth, build client loyalty, and ensure successful outcomes for both the team and our B2B customers within the region.

**Summary of Roles and Responsibilities at Michaels Arts and Crafts, Twin Falls, Idaho**In my role at Michaels Arts and Crafts in Twin Falls, Idaho, I successfully managed a range of responsibilities that contributed to the store's overall success. My key areas of focus included merchandising and planogram execution, ensuring that product displays were not only visually appealing but also strategically designed to drive sales and maximize profits. I played a pivotal role in the growth of both the frame shop and floral design departments, implementing effective sales strategies that led to significant revenue increases.As the district customer service representative, I was dedicated to enhancing customer satisfaction, which in turn improved sales performance and employee retention. I took pride in creating a positive shopping experience, fostering strong customer loyalty. Additionally, I ran the development program for all district employees identified as future company leaders, nurturing talent and preparing them for greater responsibilities within the organization.My efforts also extended to improving merchandise turnover and freight processing, consistently exceeding established plans and ensuring efficient inventory management. Overall, my contributions helped create a thriving store environment characterized by strong sales growth, high customer satisfaction, and a motivated team focused on excellence.

**Summary of Store Transformation as Store Manager at Kohl's**As the Store Manager at Kohl's, I spearheaded a significant transformation of an underperforming store, which was struggling at its core. Through a comprehensive strategy focused on improved merchandising, efficient freight processing, and effective team leadership, I successfully increased customer satisfaction by 25%. This emphasis on creating a positive shopping experience was complemented by redesigned store layouts that facilitated better customer flow and engagement.Under my leadership, the store experienced a remarkable 14% increase in sales, resulting in a year-to-date growth of 7%. I prioritized training and developing employees in key areas such as merchandising, store recovery, and operational processes, empowering the team to excel in their roles. This investment in personnel not only enhanced individual performance but also contributed to overall profitability.As a result of these initiatives, the store achieved its best holiday season ever, demonstrating the effectiveness of our transformation efforts. My commitment to fostering a culture of excellence and collaboration ultimately revitalized the store, setting a new standard for success and customer satisfaction.

As a Store Manager at Sears in Twin Falls, Idaho, and San Antonio, Texas, I led top-performing stores that consistently exceeded sales targets and maximized profits. By focusing on employee training and development, I helped my teams excel in customer service, especially in Protection Agreement sales and customer education. My stores were known for being well-organized, clean, and strategically merchandised to enhance the shopping experience.In addition to daily operations, I implemented new company initiatives and often piloted new technologies, providing valuable feedback. My responsibilities included overseeing operations, human resources, merchandising, shipping, and local marketing efforts, including signage. I fostered a culture of growth, training new managers and developing employees who advanced into leadership roles. I also built strong relationships with customers and employees through community engagement, driving satisfaction and brand loyalty.As Store Manager, I held full financial accountability, managing profit and loss (P&L) to meet or exceed financial goals. I set and managed budgets, monitored expenses, and optimized staffing to match business needs and customer traffic, achieving productivity targets while maintaining excellent service. My financial oversight included cost control, inventory management, and strategic use of marketing funds, all contributing to my stores' financial health and success. Having a solid understanding of asset protection, I was directly involved in leading loss prevention plans and investigations within my stores and district.

**Summary of Role: Assistant Store Manager - Operations at Sears**As the Assistant Store Manager - Operations at Sears, I played a crucial role in driving store performance and operational efficiency. My responsibilities encompassed a broad range of areas, including business acumen, payroll management, staffing and human resources, and loss prevention oversight. I was actively involved in shipping and receiving, as well as facilities management, maintenance, and repair, ensuring the store operated smoothly and effectively.I supported the store manager by providing backup and assistance in daily operations and took ownership of technology implementation and new initiatives that enhanced our processes. My efforts in profit margin management, cost reduction, and accurate sales forecasting significantly contributed to the store’s financial success. I consistently achieved payroll targets and exceeded profit goals, earning recognition for my contributions to operational excellence. Through effective scheduling management, I ensured that staffing levels were optimized, resulting in a high-performing team dedicated to delivering outstanding customer service.

As the Manager of Merchandise Implementation for Sears Construction Group 824C, I traveled extensively across the United States, overseeing the remodeling and opening of new retail stores. My role involved interpreting blueprints, ordering fixtures, and educating store teams on effective merchandising techniques. I successfully managed multiple projects simultaneously, typically overseeing 9 to 13 projects at once, while adhering to strict budgets and timelines.I was committed to delivering projects on time and under budget, working collaboratively with construction workers and site foremen to maintain phasing schedules and address equipment delays. My responsibilities also included teaching onsite store teams the standards and skills necessary for proper merchandising.I planned and scheduled all personal travel to align with project requirements, ensuring cost-effectiveness and efficiency. My efforts generated significant sweat equity in each project, resulting in successful completions that met high-quality standards and exceeded expectations