Monica Rozier Email & Phone Number

Coeur D'Alene, Id, Us

Alpharetta, Ga, Us

Taking the last 32 years of leadership experience in multiple industries and assisting businesses drive organizational success and helping individuals reach their full potential.Focus on Leadership Training & Development, Communication, and Customer Service. Helping owners with strategic planning, succession planning, and culture.

Carson City, Nevada, Us

Revenue Northstar is a partnership spanning all the above geographies with a track record of changing mediocre efforts, with a record of leading teams to consistently exceed YOY quotas and KPIs and delivering up to 600% sales growth.As a Fractional Chief Revenue Officer, I had a "boots on the ground" mentality to take a business to the next level.Specialties: Sales/Revenue Leadership | Sales Management Outsource | Sales Team | Professional Services | Hiring/Coaching/Developing/Goal Attainment | Leadership Mentoring & Coaching | Strategic Planning & Execution & Transformation | Business Development | Action Focused | Growth Strategies | Revenue | Big Four Accountancy & Consultancy | Outsource Strategy | Grant Funding | Investor Management | Fast Growth Companies |

Coeur D'Alene, Idaho, Us

Hagadone Marine Group is in the top 20 boat sales and service dealerships in the nation, with nine premium brands along with full service on the water, dry stack, and indoor storage. As General Manager, I provide leadership to the entire sales and service organization with a total of 125 employees with multiple specialized disciplines.• Outperformed budgeted revenue and bottom-line goals for 2021 resulting in a 11% net versus 9% budget for 2021• Increased Customer Satisfaction Index scores from below 75% to 90% within one year by implementing a customer advocacy team• Transformed the leadership structure of the organization into one that is more cohesive and effective• Defined objectives for employees to meet based on company requirements in a time-sensitive manner

Hayden Beverage is Idaho's largest and most professional distributor of beer, wine and premium non-alcoholic beverages. As the General Manager, I provided sales, delivery, and warehouse leadership of 85 employees in Northern Idaho and Eastern Washington. • Executed an increase of revenue of $28M to $43M in six years• Succeeded in increasing market penetration on Hayden products 30% annually• Created programs to measure operational execution in the market and improved customer service with year over year improvement in scores of 40% from 2020 to 2021• Offered health and safety training programs to mitigate workplace hazards and achieve a reduction in workplace injuries and accidents by 25% each year • Prepared monthly reports on team achievements and completion of targets for executive team and ownership• Worked with multiple suppliers to drive a strong business partnership benefiting both parties• Conducted onboarding training for new employees and assisted them with work-related queries for optimal performance• Performed weekly employee reviews with leadership team to ensure optimal employee satisfaction and career development• Created clear succession planning and core competencies for each position along with interview guides for each role• Selected to be part of the company’s executive team for strategy and execution of our company growth initiatives for the last two years

Bellevue, Wa, Us

Express locations were a preferred retailer for T-Mobile with 140 retail locations providing wireless options for consumers and businesses. As Director of Sales, I provided sales, customer service, and operational leadership to seven stores and 55 employees in the Spokane, Coeur d'Alene, and Central Washington territory. • Accomplished moving the market from last place in sales ranking to #2 in the Pacific Northwest in the first two months• Exceeded sales goals by 10% every month by motivating employees and enforcing bonus programs• Developed a leadership program to develop current and future leaders on the team

Overland Park, Kansas, Us

Provide sales, customer service and operations leadership up to eleven retail stores and ninety-five employees in a three state territory (WA/ID/OR) spanning over 1700 miles.Key Accomplishments:• Realigned district with new stores in 2014 resulting in 63.40% year over year growth in Activations and 79.96% in Accessory Revenue through effective talent management, coaching, and sales process implementation.• Top ranked DM in the West Region February and March 2014.• Profit Incentive Award recipient Q1 2014 for increases in profit quarter over quarter.• Consistently exceeded sales goals with net activations over 110% to goal, accessories at 105% to goal.• Achieved operational excellence at 98%, ranked 2nd in the country, and passed three corporate operational audits through standardization of processes, inspection and follow up.• Consistently achieved the highest customer satisfaction scores in the Northwest Area.• Developed a leadership program called “Next Generation” to continue to build the leadership bench, resulting in twenty internal promotions to leadership positions.• Developed and promoted two Store Managers to the District Manager position.• Generated annual revenues of $28 million with implementation of successful sales strategies, coaching, follow-up, and accountability.

Developed, planned and facilitated training programs to meet the continual changing needs of the business for the WA/ID region to ensure maximum sales revenue and customer service for 3 channels of distribution (Retail, Business-to-Business and Third Party) as well as for administrative and technology staff.Key Accomplishments• Sales and customer satisfaction scores increased by 35% during my first year as a result of the initiatives I created and implemented.• Due to my success in the Northwest Region, I was asked to personally present company-wide training for other regions quarterly, and was invited to participate in quarterly management summits with top executives as the Training Department’s representative.• Awarded the Sales Circle of Excellence trip to Maui as “Most Valuable Player” (non-sales staff) for the region.

Coeur D'Alene, Id, Us

Developed, planned and facilitated training programs for 4 hospitality properties in Northern Idaho, serving 2000 employees.• Developed and facilitated customized training programs for sales, customer service, safety, sexual harassment and leadership development. • I was retained as a specialized trainer on a contractual basis and I continue to do training once or twice a year for the company.• Due to my HR knowledge and willingness to support the team, I was appointed back-up Corporate HR Director in addition to my training role

Toronto, Ontario, Ca

• Lead a team of 25 front desk employees including 6 assistant mangers and developed programs to focus on promoting within the organization• Managed all front desk communications and departmental activities including all guest services requirements, hotel emergency procedures and timely telecommunication response• Maintained employee daily payroll, staff scheduling calendar, sales services , upselling, and ensured all services standards were upheld to the highest quality• Supervised all room rate schedules and adjustments resulting in maximized company revenue

Toronto, Ontario, Ca

• Managed all front desk communications and departmental activities including all guest services, hotel emergency procedures and timely telecommunication response for 20 front desk employees• Ensured guest service standards were upheld to the highest quality and provided customer service resolutions for all guest questions and concerns• Collaborated with front line trainers and employees on daily basis to ensure 100% adherence to all guest service standards performed during registration, duration of accommodation, and departure

San Francisco, Ca, Us

Responsible for all housekeeping activities including rooms, public areas, laundry, and banquet preparation. Implemented purchasing, inventory and storeroom controls for all guest room andhousekeeping supplies. Supervised a staff of twenty-six including one assistant manager.

Chicago, Us

Responsible for coordinating all front office activities including free independent travelers and allgroup arrivals. Supervised the activities of the front office personnel in relation to guest satisfactionand adherence to hotel policies

Chicago, Us

Responsible for all housekeeping activities and maintaining the hotel’s AAA five diamond standards.Hired, trained, and developed a staff of 140. Upgraded the hotel’s VIP program. Implementedpurchasing, inventory, and quality controls for all VIP amenities. Coordinated all VIP arrivals withsales, conventions, front office, rooms service, and the hotel assistant managers.

Chicago, Us

Responsible for ensuring that guest satisfaction was upheld throughout the hotel. Received, monitored, and resolved all guest complaints, problems, and special requests. Coordinated VIP arrivals and assisted with all special arrangements. Acted as the Manager on Duty in the absence of the executive committee.

Chicago, Us

Exposed to all aspects of a luxury resort while in a management capacity. Coordinated and executed all employee special events