Monica Perez Email & Phone Number

Austin, Tx

Training new customer service team members and cross-training existing team members on services we provide to our clients. Maintain and update support users guide of our process and procedures, also custom setup specific for those special accounts. Monitoring average call length and overall team volume, helping to motivate the customer service team to meet goals Creating reports for the director of customer services. Suggesting new procedures to improve customer service

Austin, Texas Area

Assist in Chat and Email support using Magento Inc Software, regarding prospecting and customer support questions. Presented introductions of our products and services, answered general customer service questions. And assist on setup up new company enrollments and agent transfers. Assist with clients, on their own graphic design artwork, when needed will give suggestions, and assisting client to any fix needed for their Direct Mail or Print Services projects. Handle client's complaints in reference to their order status, and/or outcome, and assisted in billing inquiries.First point of contact on account management request, with brokers/owners maintaining their company profiles. Handle billing arrangements inquiries, custom graphics request as needed and submit request to proper Account Services Representative as needed. Handles multiple call center support ques, for each online businesses, within our company profile. QantumDigital.com, QuantumPostcards.com, and integrated partners. Also assist with YellowPages support to their YP Sales Rep on their website “PODS” and client support for yellow pages clients using DigitalExpress.yp.com website. General Office Support and Task within the department and Front Desk assistant when needed, using Mitel phone software & touch screen transfer.

Austin, Texas

Customer support liaison with in house graphic processor with our clients, on incoming orders that has issues. Called and communicated with the clients in reference to issues found, worked and helped the client on changes needed, and arrange graphic to be submitted back as replacements files within few hours. Worked with Customer Support Service Representative on incoming graphic design questions, file status and track order. Handle and resolved complaint issues with clients in reference to received orders, and resolved these quickly and efficiently with a positive outcome.

Austin, Texas

Handle incoming customer support calls in reference to prospecting our services and how we can improve their marketing strategies using DirectMail. Handle inquiries on how to operate and assist clients through their order process online. Handle client's complaints in reference to their order status, and/or outcome, and assisted in billing inquiries.

2113 Wells Branch Parkway Austin, Tx 78728

Bookkeeping of Bank Deposits per each Kiosk on a Daily Basis in Specific Region, recorded and Reconcile POS and Balance of Books for each Kiosk in a Specific Region. Also Cut checks and created deposit slip for Main Deposit Daily. Keep Spread Sheet of Actions and Bonus per each Kiosk associate. as well as assisted in Front Desk when needed.

12317 Technology Blvd #100 Austin, Tx 78727

Collection on delinquent accounts, maintaining accuracy of aging balances, working with charge-backs and account discrepancies, and other general clerical work Also helped with Front Desk duties when needed for the Corporate Tyrex Manufacturing which owns SabeRex Group and iRex Grup.

12317 Technology Blvd Austin, Tx 78727

Handle incoming invoices, entered in system, and reconciled. Created work orders, and paid invoices Reconciliation of vendor statements, working with vendors to problem solve, and performing high volume, full-cycle accounts payable including: matching, batching, coding, and cutting checks.

1300 Louis Henna Blvd, Round Rock, Tx 78664

Managed and Assisted Team Members on reconciling our daily transactions. Assisted in Running Daily Reports, and sending the following information to team members, supervisors, and managers. Trained, and supported staff with assistants, and also Involved with team meetings, and always encourage our team to hit the quota which was needed for the end of the months reconciliations.

1300 Louis Henna Blvd, Round Rock, Tx 78664

Reconciled daily transactions of service work, filed claimed warranty to manufactures, All service are within the Sears PC Client Care Service Department. Also responsible on Reconciling Weekly/ Monthly P.O.S. to close the books for that month/year

8317 Cross Park Drive, Austin, Texas 78759

Entered in New Documents that were received, such as owner manual, wiring diagrams, and misc documents in reference to products that SEARS sold during a time frame. Also organized and recorded current material, repaired documents that needed repair.

8317 Cross Park Drive, Austin, Texas 78759

Ran Documents requested by our Support Team, in multipul departments. Picked up and Filed back.