• Develop strong collaborative working relationships with Auto Liability and Claim Call Center offices to ensure compliance with standard operating practices. • Partnered with product managers, product designers to identify cost-saving opportunities, define strategies, establish claims product roadmap, and measure the financial impact of the initiatives. Ultimately saving the company $600,000 in savings by eliminating 3rd party call center during weekends.• Utilize the project management tool Smartsheet to initiate, plan and project track deliverables for five assignments. Provide weekly updates for project milestones, issues and lessons learned. • Delivered 5 major projects focusing on recovery audits for policy forms.

• Utilize Xactimate estimating system to accelerate claim settlement and exhibit estimating proficiency for claims under $25k. • Attain 105% or higher closer ratio for losses under $25k. • Assess, examine, appraise, and resolve issues involving complex claims

• Facilitated workshops and education courses for license requirements.• Supervised up to 15+ property adjusters in cost control through compliance reviews and business best practices.• Created several Excel spreadsheets to track employees’ continuous improvement.• Conducted weekly, quarterly, and yearly performance evaluation for employees.• Prepared new hires for Home Office technical training through computer simulated courses.