Designer of handmade crystal jewelry, and other spiritual inspired products

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• Directed the entire sales process by putting strong sales skills to use and maintaining customer satisfaction• Scheduled appointments for tours, utilizing company procedures including appointment book and traffic log• Maintained a professional appearance & attitude while utilizing proper telephone and marketing skills• Completed all lease forms for new residents or renewals, and collect all rent, deposits, & applications fees• Made sure that the office, models, clubrooms and market ready vacant are in perfect conditions• Participated effectively in ongoing resident relations, conducted searches, performed background check ups, scheduled appointments and presented properties to customers• Accepted service requests from residents and forwarded to service department for prompt processing and conduct follow up calls

• Processed and managed all building service requests, updated tenant contact information, researched past due invoices, and set up new vendors in system• Assisted Property Manager on Accounts Payable, vendor scheduling, ordering maintenance supplies and weekly owner's reports• Prepared new resident leasing documents, managed file database and property operations• Reviewed completed application and assessed household information including income and asset verification according to program regulations• Prepared written correspondence in the form of letters, faxes and emails in all respects of leasing activities• Inputted payroll, arrange employee schedules and reviewed and paid invoices• Communicated with residents to resolve rental, management, and maintenance issues• Trained, supervised and evaluated staff, enabling them to improve skills and achieve daily objectives

• Conducted new family intake procedures, discussed policy and procedures, long/short term goals• Managed, resolved and intervened with crisis intervention procedures and situations• Reported to manager; assisted agency with maintaining facility policies & procedures• Administrative duties; managed, logged, filed, faxed physical documentation• Conducted interviews, new hire orientations and trainings for staff development• Utilized effective interpersonal, counseling and negotiation skills to handle sensitive issues with families, staff and outside agencies• Monitored all residential funds such as petty cash, and coordinated vacations based on client wants and choices• Regularly attended staff meetings regarding behavior, diagnosis, treatment, and progress of individuals• Performed daily activities or teaches service recipient to do so, such as activities of daily living skills and other personal skills that work toward achieving independence

• Focused on improving efficiency of sales and securing loyal, repeat customers, maintained quality control/satisfaction records, constantly seeking new ways to improve • Maintained and record all sales to ensure compliance with companies’ standard of excellence, conducted sales, transferred of services, built service packages and schedule appointments• Responsible for researching and analyzing billing issues and concerns from customers• Made decisions on credit applications for wireless service requests• Responded to customers concerns with friendly and knowledgeable service • Greeted and acknowledged customers and maintained a solid product knowledge to assist customers with questions• Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients