Monica Zwissler Email & Phone Number

Remote

Remote

Remote

• Maintained and improved website, and facilitated marketing outreach by delivering monthly newsletter communications.• Ensured projects are delivered on-time and within budget.

San Diego, California

• Managed 600+ volunteers at my location, 2,000+ organization-wide.• Developed and led training programs for over 1,000 individuals.• Created strategic development programs to coach and onboard new trainees.• Accelerated the return of the volunteer program by moving the entire 3-month in-person training program entirely online in less than 6 weeks. • Responsible for managing 2 leadership teams, assigning projects, and defining SOPs.

• Negotiated contracts and facilitated communications between clients, museum facilities department, and event staff. • Created, presented, and sold innovative packages to boost sales. • Hired, trained, and managed a team of 3-8 staff. Assigned responsibilities and ensured successful events.

• Customer support, vault teller, product sales, branch audits and other operational and compliance support.

Raleigh, Nc

• Utilized my understanding and experience of outdoor recreational product benefits to match customer needs with best product fit. • Provided post sales customer service and support.

• Membership sales and pipeline management. Conducted maintenance on customer accounts.• Completed paperwork and accepting monetary transactions. Ensured safety and compliance.

• Learned facts about the La Jolla Ecological Reserve and educated guests and tourists about the wildlife and surroundings while facilitating an ocean kayak excursion launching from the beach and touring cliffs, caves, and kelp forests during a two hour tour.

Full Stack Web Development

Bachelor'S Of Science B.S., Biology, General

Activities and Societies: Triathlon and Cycling President 2013-2014I pursued a degree in Biology. Took several core biology classes.

Biowork Certification Course April 2016