Monica Freitas Email & Phone Number

Lisbon, Pt

Lisbon Area, Portugal

- Control and supervision of billing operation activities;- Active participation in projects that identify solutions in order to guarantee continuous improvement in procedures, as well as enhancement in software systems;- Responsible for measuring the quality ratio in activities implemented by external operational teams;- Training of external operational teams;- Ensure that the procedures adopted are the most adequate to achieve the best possible performance;- Adaptation of the legislation and market evolution for electricity, gas and services applied to billing activities;- Revenue Assurance;- Frequent contact with clients.

- Responsible for all activities related to contract management which includes maintenance, monitoring activation of new contracts and pricing analysis. - Study and evaluation of impacts in client segmentation, targeting, development of procedures and business scenarios for decision making. - Performance monitoring of B2B Clients for products such as Electricity, Gas and Services. - Monitoring of overdue debt and costs of my department- Participation in the objectives setting process- Management support to Account Managers- Reporting of department performance indicators to the Board of Directors- Active participation in new innovation projects as well as development of enhancement in software systems.

Merchandiser Team Management, Promoter Management, Merchandising, Training Coordinator, Convention and Event planning, Distribution of POP materials, Incentives Program Coordinator.

I am part of the SCM (Supply Chain Management) team working directly with the Mobile Division at Samsung Electronics Portugal.My job includes reporting a daily sales progress analysis, analyzing our channel information, demand volatility as well as inventory and shortage issues. I participate in the forecast delaboration process and monitor the decisions and strategies developed in this process.

Masters, Marketing

Degree, Business Management