Monica Harris Email & Phone Number

Washington, DC, US

My passion lies in partnering with technology companies to optimize their presence in eDiscovery and adjacent markets. Whether it’s collaborating to craft scalable growth strategies, aligning business objectives with market opportunities, delivering actionable insights and sales support to drive growth, or developing marketing strategies that highlight.

Vienna, VA, US

US

Washington, DC, US

As the Senior Director of New Solutions for Consilio LLC, Monica is principally responsible for a Product Advisory Board consisting of 8 strategic partnerships with prospective and current clients, a Product Steering Committee with cross collaboration amongst 5 departments and 2 proprietary machine learning products that have analyzed 3.4 million documents.

• Designing and implementing certification assistance and continuing education programs and trainings.
• Collaborating with managers to facilitate the development of learning objectives and curricula.
• Identifying and communicating productive review workflows discovered during courses and training.
• Developing training/course scripts/talking points and supporting materials for learning activities.
• Leveraging subject matter experts as needed, ensuring that appropriate learning content is accurate and current.
• Providing active end user support and technical assistance.

Eden Prairie, Minnesota, US

• Worked on-site as the primary liaison for a key client and managed the service delivery for all hosted matters.
• Executed and troubleshoot the intake, loading, QC and hosting of data into various Relativity databases.
• Provided technical assistance to end users via telephone, email, remote sessions or in person.
• Provided consultative and workflow advice related to Relativity, including Relativity Analytics.
• Proactively engaged team members to recommend additional/alternative workflows, technologies, and solutions.

Eden Prairie, Minnesota, US

• Utilized business problem-solving skills to analyze, troubleshoot, and propose solutions.
• Created workflows and provided insight and consultative advice on best approaches for stream-lining reviews.
• Participated in in-person meetings and conducted demos and training's.
• Assisted Analytics department on Technology Assisted Review projects.
• Supported the Legal Hold process and eDiscovery topics such as hashing, privilege logs and ECA.

Ambler, PA, US

• Tested and provided technical support for Alphalits’s internal processing systems and NUIX.
• Performed daily Scrum activities (meetings, planning, work estimation, backlog grooming, defect reporting).
• Ensured successful software deployments by collaborating with software developers and business analysts.
• Developed detailed functional, integration, benchmarking and regression test plans for internal processing systems.
• Created SQL queries/agent jobs, bat files and VBS scripts to verify test results.

Managed the dissemination of a $5.1 million Workforce Innovation and Regional Economic Development (WIRED) grant from the United States Department of Labor that trained over 1,800 workers and supported talent development for over 9,000 students, academic personnel and transitioning workers within the life sciences and its supporting industries. * Oversaw.

Managed a team of 7 paralegals and contractors. Provided litigation support services to 5 attorneys throughout the life cycle of a federal case including training and management of Relativity, Summation and Trial Director. Oversaw the collection and review of over 2 TB of data. Coordinated with defense counsel, scheduled witness interviews, depositions and.

Philadelphia, PA, US

Assisted the Telecommunications Manager with the distribution of work assignments and served as a technical resource for resolving school and Central Office telecommunications operational issues.Created an Access database for telecommunication services and inventory for 300+ school district facilities. Designed automated call centers for 7 administrative.

Processed telecommunication invoices for 122 investment offices. Opened repair tickets with 22 maintenance vendors. Ordered telecommunications services, equipment and accessories for 800+ employees. Tracked maintenance contract renewals.

Received inbound sales calls and scheduled sales meeting for company president and CEO. Created marketing emails and fliers for potential and existing clients. Processed A/R and A/P invoices. Made arrangements for travel and trade shows. Assisted with client relations and follow-up tasks. Performed general clerical duties as needed.

St. Louis, MO, US

Delivered excellently rated customer service through conflict resolution. Developed client relations with auto- insurance and auto-repair clients. Managed a fleet of 100+ vehicles. Trained new employees to deliver excellently rated customer service.

Bachelors Of Science, Management Information Systems

Certificate In Sql Advanced Query And Performance Tuning