Information Technology Librarian at the North Brunswick Public Library

Collaborated with top level ownership to provide restructured company wide organizational chart.Organized and assembled the franchise’s first staff manual and corresponding intranet site, which provided clear representation of the company’s organization, policies and procedures.Social Media Manager for Mattress Firm’s Facebook, Instagram, and Yelp pages.Orchestrated quarterly server migration and upgrade for sensitive corporate data.Responsible for all product metadata input and upkeep in the STORIS Point of Sale system.Recruited, screened and interviewed potential Sales Associate candidates.Examined local sales data and developed and applied targeted marketing strategies.Facilitated training sessions for all new product rollouts and sales techniques.Supervised all store employees 3 nights a week as the Manager on Duty.

Engineered the information architecture of the Hogan Lovells Intranet. The revitalized site is equipped with an efficient infrastructure and layout, as well as applied metadata principles and taxonomy.Partnered with top firm litigators, practice support managers, and recruitment specialists to program content for databases for firm practice areas and business services.Instituted on-going support for global and local knowledge content owners.Integrated key contacts with development of Knowledge Management staff in order to promote products and Intranet resources. This included developing training, support and guidance to the global intranet publisher and user communities.

Mobilized a committee for the development and implementation, of the American Water SharePoint Enterprise Regulatory Site (SERS) for regulatory proceedings management throughout 14 regulated states.Engineered and cultivated the information architecture for all American Water SharePoint Content. This included developing standard operating procedures, content management, metadata application, taxonomy, effective search methodologies and organization principles.Cultivated relationships with multiple internal departments, business users, and information technology professionals in order to gather and implement business requirements into existing and future systems used to capture, store and manage content. Mobilized and distributed specific times for electronic and in person support inquiries regarding SharePoint navigation, training content, and processes. Scheduled weekly check-in was developed to share institutional SharePoint knowledge, issues, and suggestions for all power users.Researched public utility regulatory requirements that govern or affect American Water’s process configuration as well as mapped to the appropriate process flows using the ARIS software platform.

Supervised, assembled and implemented the Inaugural Adult Summer Reading Program throughout all county branches.Budgeted, planned and implemented all adult library programming for branch libraries.Implementation of the annual Volunteer Luncheon for 150 volunteers, political figures and educators.Counseled and collaborated with patrons for the daily use of the public computers, Microsoft Office software, the Internet, as well as library software, catalog and services.Defined and developed a handbook outlining volunteer duties throughout the Cecil County Public Library.

Responsible for the collection of items on the hold list and sending them to the appropriate branches. Circulated materials and registered borrowers, completed cash register transactions, monitoring user holds and problem shelves.Receiving and fulfilling user needs over the phone and in person. Monitoring the daily book drop receptacles, transit materials and interlibrary loan items.