Monica Snyder Email and Phone Number
Monica Snyder work email
- Valid
Monica Snyder personal email
Monica Snyder phone numbers
As a seasoned insurance professional with a wide range of industry knowledge, my focus is on continuous improvement to positively influence operational effectiveness and improve the customer experience.
Legal & General America
View- Website:
- lgamerica.com
- Employees:
- 595
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Process Automation ManagerLegal & General AmericaFrederick, Md, Us
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Senior Process Improvement CoordinatorLegal & General America Nov 2024 - PresentFrederick, Md, Us
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Process Improvement CoordinatorLegal & General America Jun 2019 - Nov 2024Frederick, Md, Us• Collaborate with business areas to review, analyze, and document the business in terms of its systems and processes through process maps and standard operating procedures• Provide project support and leadership by defining requirements, quantifying potential business benefits, and providing recommendations, including robotic process automation• Coordinate with developers to implement robotic process automation changes to make improvements in key metrics, such as customer satisfaction, people satisfaction and cost reduction• Effectively communicate with key stakeholders to maintain engagement and support• Promote scrum methodologies within the team through backlog grooming, sprint planning, and retrospective• Experience in Lean, Six Sigma methodologies• Scrum Alliance Certified ScrumMaster• Blue Prism, Jira, Microsoft 365, SmartSheet
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Senior Analyst - Advanced Product SupportLegal & General America Oct 2007 - Jun 2019Frederick, Md, Us• Manage assigned projects to organize, plan, and deliver results• Serve as a business-wide complex product and policy expert to provide support to others, including user acceptance testing• Investigate and remediate consumer and Department of Insurance complaints• Provide product and systems training for internal customer support teams• Provide guidance and support to analysts within my team
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Senior Representative - Customer ServiceLegal & General America Jan 2001 - Oct 2007Frederick, Md, Us• Investigate and remediate consumer and Department of Insurance complaints• Departmental resource for complex product and policy inquiries• Provide product and systems training for internal customer support teams• Provide guidance and support to customer service representatives on my team
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Quality Call Coach, Complaint Handler And TrainerCigna Insurance Services Jul 1990 - Nov 2000Plymouth, Gb• Serve as a quality call coach to provide timely feedback to customer service representatives on call handling to align with company standards and expectations• Investigate and remediate consumer and Department of Insurance complaints• Provide departmental and business-wide training
Monica Snyder Skills
Monica Snyder Education Details
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Desales UniversityBusiness Communications
Frequently Asked Questions about Monica Snyder
What company does Monica Snyder work for?
Monica Snyder works for Legal & General America
What is Monica Snyder's role at the current company?
Monica Snyder's current role is Process Automation Manager.
What is Monica Snyder's email address?
Monica Snyder's email address is ms****@****ica.com
What is Monica Snyder's direct phone number?
Monica Snyder's direct phone number is (516)-794*****
What schools did Monica Snyder attend?
Monica Snyder attended Desales University.
What skills is Monica Snyder known for?
Monica Snyder has skills like Written Communication, Business Requirements, System Testing, Data Analysis, Robotic Process Automation.
Who are Monica Snyder's colleagues?
Monica Snyder's colleagues are Sunil Tyagi, Chris Marshall Aalu Almi Acs, Jeannie Schneider, David Lenaburg, Bryon Arnone, Leslie Payne, Kevin Abram.
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