Monica Sweetman Email & Phone Number

Phoenix, Az, Us

Greater Milwaukee Area

◾ Successfully manage a $92m per year A/R portfolio of 4500+ Long Term Care clients by analyzing customer accounts to mitigate risk and negotiating payment plans or other special financing.◾ Increased automated invoicing by 455% over 2 years.◾ No cash on account over 365 days old for 5+ years.◾ Reduce or maintain aged A/R balances and DSO while preserving customer satisfaction. ◾ Solid track record of problem solving and reconciling complex financial transactions as well as… Show more ◾ Successfully manage a $92m per year A/R portfolio of 4500+ Long Term Care clients by analyzing customer accounts to mitigate risk and negotiating payment plans or other special financing.◾ Increased automated invoicing by 455% over 2 years.◾ No cash on account over 365 days old for 5+ years.◾ Reduce or maintain aged A/R balances and DSO while preserving customer satisfaction. ◾ Solid track record of problem solving and reconciling complex financial transactions as well as understandings of REITS, D&B reporting, bankruptcy procedures and leasing programs.◾ Conceive, develop and implement process improvements.◾ Create, coordinate and schedule new partner training.◾ Manage issues and discrepancies between Financial Services and our e-commerce division.◾ Elicit high-level customer service to both internal and external customers.◾ Train and mentor team members. Show less

Greater Milwaukee Area

◾ Increased my visibility with our largest influential customers by engaging and cultivating relationships at the corporate level. ◾ Shifted priorities to changing demands while maintaining composure in a fast-paced and dynamic environment.◾ Conducted team meetings on sensitive topics such as compensation and employee recognition.◾ Conceptualized and developed a "senior" position within our department which resulted in my promotion as well as the promotion of three of my team… Show more ◾ Increased my visibility with our largest influential customers by engaging and cultivating relationships at the corporate level. ◾ Shifted priorities to changing demands while maintaining composure in a fast-paced and dynamic environment.◾ Conducted team meetings on sensitive topics such as compensation and employee recognition.◾ Conceptualized and developed a "senior" position within our department which resulted in my promotion as well as the promotion of three of my team members.◾ Selected as mentor for 10 new employees.◾ Conducted training classes for 400+ new sales partners with a 4.95 out of 5 presenter approval rating. Show less

Greater Milwaukee Area

◾ Proficient in cash application and account reconciliations.◾ Provided customer's with the necessary documentation to resolve short paid and overpaid invoices. ◾ Used multiple sources - both internal and external - to monitor customer's financial situation and make recommendations to senior management regarding credit terms and limits.◾ Coordinated financing options with a goal of reducing delinquency and financial exposure.◾ Recommended to be part of the interview process for… Show more ◾ Proficient in cash application and account reconciliations.◾ Provided customer's with the necessary documentation to resolve short paid and overpaid invoices. ◾ Used multiple sources - both internal and external - to monitor customer's financial situation and make recommendations to senior management regarding credit terms and limits.◾ Coordinated financing options with a goal of reducing delinquency and financial exposure.◾ Recommended to be part of the interview process for new hires as well as the process improvement team charged with creating a new collection system to better fit the company's growing needs. Show less

Greater Milwaukee Area

◾ Prepared correspondence on behalf of CEO, Executive Vice President and engineers◾ Improved invoicing and Accounts Payable process while maintaining strong vendor relationships◾ Identified cost-saving opportunities for survey preparation by eliminating manual processes and increasing technology use◾ Reviewed expense reports, purchased office supplies and ensured overall organized and efficient office operations◾ Served as primary point of contact for all internal and external… Show more ◾ Prepared correspondence on behalf of CEO, Executive Vice President and engineers◾ Improved invoicing and Accounts Payable process while maintaining strong vendor relationships◾ Identified cost-saving opportunities for survey preparation by eliminating manual processes and increasing technology use◾ Reviewed expense reports, purchased office supplies and ensured overall organized and efficient office operations◾ Served as primary point of contact for all internal and external stakeholder inquiries Show less

Green Bay, Wisconsin Area

◾ Reconciled PO's with the supplier invoices to ensure we were being charged the correct price before G/L coded and input the invoice in the system for payment. ◾ Reviewed and investigated all freight bills.◾ Tracked employee expenses.◾ Backed-up both A/R specialist and company ambassador.◾ Responded to internal and external queries.◾ Coordinated annual golf outing, company picnic and awards ceremony.

B.A., French

Activities and Societies: Conducted after school French lessons to local elementary students Major - French Minor - Humanistic Studies

Education record

Major - French