Monica Lang, Cta, Cte Email & Phone Number

United States

United States

Birmingham, Alabama, United States

Birmingham, Alabama, United States

• Maintain Global TMC partner relationships and garner resources from them as needed for implementation, coordination of account changes, and services or system integration and troubleshooting throughout life of.
• Serve as SME and primary contact to ADTRAV accounts regarding TMC Partner integrations
• Maintain and manage Global Services project plans for global implementations
• Collaborates with stakeholders and development team members to achieve business results
• Serve as travel SME for international markets
• Serve as liaison between TMC partner and ADTRAV teams

Birmingham, Alabama Area

• Manage, lead, motivate and develop Talent Development associates, both Instructional Designers and Trainers.
• Develop a needs assessment process and create an instructional design process with appropriate delivery methods and post-training evaluations.
• Manage and enhance the course design process to meet project deadlines.
• Test and evaluate training solutions to ensure performance gap is closed and needs are met.
• Recommend solutions for performance issues and potential areas of development.
• Provide support to Department Managers in responding to training issues.

Birmingham, Alabama Area

• Manages team of Account Managers to proactively manage and fulfill our contractual goals with the client and consistently demonstrate value to the customer.
• Serves as business owner and interacts on a regular basis with clients’ travel managers, executive directors, and senior managers of divisions.
• Participates in best and final sales presentations as determined by management
• Works with Finance in preparing and ensuring the accuracy of client monthly statements
• Manages the individual client profitability and impact to the company
• Engaging the client in identifying mutual program goals

• Develops and maintains operations business plans to include all program requirements and labor hours.
• Establishes production and quality control standards, manages to budget and cost controls, and obtains data regarding types, quantities, specifications, and delivery dates of products ordered.
• Performs administrative activities associated with the effective management of operations, including compiling, storing, and retrieving production data for reports.
• Determines responsibilities of assigned organization and staff positions to accomplish business objectives.
• Trains and ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.
• Monitors agent bookings to ensure all air, hotel, rail and ground transportation request are booked within contractual guidelines.

• Back up for the manager
• Queue management when necessary
• Make sure phones are answered promptly and properly
• Check agent queues when they are out
• Help agents issues tickets
• Make sure all tickets are completed by the end of the day

Birmingham, Alabama Area

Provide leadership by identifying, implementing and maintaining the chapter website, content, features, and other technologies that will support board goals and improve member services. Also managing all social media accounts, quarterly newsletters, and other public communications to further engage the chapter with the professional community.

Bs, Travel & Tourism Management/Sports, Entertainment, And Event Management

Leadership Training For Managers

Presentation Effectiveness

As, Business