Monica T. Email and Phone Number
I am very interested and motivated to expand my knowledge within a challengingand fast paced environment that continually seeks efficiency, development, implements policiesand procedures while working amongst a team with common goals and drive.Currently, I hold a position as a Secretary Senior at the Office of Superintendent of Public Instruction (OSPI). I have been building a successful career at OSPI for the past year, expanding my skills through multiple projects and thriving through numerous changes in management organization and systems. I am a dynamic employee with a track record of transforming customer service, increasing profits, reducing costs and exceptional at dealing with ambiguity. I have set myself apart from my peers by consistently raising expectations and succeeding goals. I strive to achieve results by assessing and leveraging the strengths and skills of my team members. I find myself successful in these traits by holding myself accountable in our establishment by accepting feedback from customers and peers. I believe clear and concise communication is pertinent from management to ensure the task at hand, as well as the forward thinking tasks, are achieved.I am a firm believer of treating others how you would like to be treated is why honestly, respectand understanding are key traits I am proud to hold. These allow me to review a situation,listen and communicate with my peers to create a team environment that is positive and productive. I will guarantee prompt and dependable traits with any company I am employed. I would love this opportunity to enhance my work experience through your agency.If interested, I look forward to discussing with you the benefits my skills, personality andwillingness can bring to not only this position but your agency as a whole. Thank you for yourtime and consideration.
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Administrative AssistantOffice Of Superintendent Of Public Instruction Jun 2015 - PresentOlympia, Washington•Exceptional telephone experience and customer service skills•Strong communication and organizational skills, the ability to multi-task, and displays good judgment in prioritizing work assignments•Self-motivated individual with a positive work ethic and attendance record•Work effectively as a team member, independently and with other departments•Create, format, edit and proofread correspondence, compose letters, memos and forms•Perform complex word processing tasks (merging,… Show more •Exceptional telephone experience and customer service skills•Strong communication and organizational skills, the ability to multi-task, and displays good judgment in prioritizing work assignments•Self-motivated individual with a positive work ethic and attendance record•Work effectively as a team member, independently and with other departments•Create, format, edit and proofread correspondence, compose letters, memos and forms•Perform complex word processing tasks (merging, sorting, layout, spreadsheets, and maintaining and updating electronic database files)•Experience drafting a wide array of correspondence applicable to office requirements•Ability to manage/coordinate office-wide view of work calendar and commitments•Experience preparing travel arrangements and reimbursement for staff members within state travel rules•Experience coordinating logistics for meetings to include facility agreements, meals, communications and on-site coordination•Demonstrated experience with inter-office paperwork and processes; ability to adapt to varying processes Show less -
Shift SupervisorStarbucks Coffee Company Jan 2014 - Mar 2018Working with Five Core Competencies, Leading Courageously, Putting theCustomer First, Achieving Results, Continuous Development, and WorkingWell with Others. • Anticipate Customer and Store needs by constantly evaluating environmentand customers needs. • Dealing with ambiguity and change management. Executes Store operationsduring scheduled shifts, organizes opening and closing duties as assigned. • Follows Starbucks operational policies and procedures, including… Show more Working with Five Core Competencies, Leading Courageously, Putting theCustomer First, Achieving Results, Continuous Development, and WorkingWell with Others. • Anticipate Customer and Store needs by constantly evaluating environmentand customers needs. • Dealing with ambiguity and change management. Executes Store operationsduring scheduled shifts, organizes opening and closing duties as assigned. • Follows Starbucks operational policies and procedures, including those forcash handling and safety and security, to ensure the safety of all partnersduring each shift. • Follows up with Baristas during the shift to ensure the delivery of legendarycustomer service for all Customers. • Continuously maintains regular and consistent attendance and punctuality. Show less
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Store ManagerDesert Sun Tanning Salon Jan 2011 - Jun 2015Providing first class customer service to all clients. Educating customers aswell as staff on benefits of responsible tanning. • Takes initiative to invest in personal development and seeks assignments togrow skills set. • Solicits feedback and takes actions to deliver continuous self improvement.Engage in training opportunities, stepping outside of comfort zone regularly.Takes risks, champions new ideas and owns results. • Model behaviors consistent with Desert Sun… Show more Providing first class customer service to all clients. Educating customers aswell as staff on benefits of responsible tanning. • Takes initiative to invest in personal development and seeks assignments togrow skills set. • Solicits feedback and takes actions to deliver continuous self improvement.Engage in training opportunities, stepping outside of comfort zone regularly.Takes risks, champions new ideas and owns results. • Model behaviors consistent with Desert Sun Tanning Group LLC Core Values.Meets or exceeds all company standards. • Teach and train team on sales driving techniques using all tools to effectivelyclose the sale. Utilize company tools and reporting to deliver operationallysound, profitable and great looking stores. • Develop and implement plan of action for areas not performing toexpectations and to augment success.• Leverage company tools, reports and processes to meet or exceed financialgoals. Accurately inventory, employ and execute shortage reductionstrategies, minimizing actual and operational shortages such as LEANProcessing. Show less
Monica T. Skills
Monica T. Education Details
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Associate Of Arts - Aa -
North Thurston High SchoolHigh School Diploma
Frequently Asked Questions about Monica T.
What company does Monica T. work for?
Monica T. works for Office Of Superintendent Of Public Instruction
What is Monica T.'s role at the current company?
Monica T.'s current role is Administrative Assistant.
What schools did Monica T. attend?
Monica T. attended Saint Martin's University, South Puget Sound Community College, North Thurston High School.
What skills is Monica T. known for?
Monica T. has skills like Retail, Management, Training, Customer Service, Sales.
Who are Monica T.'s colleagues?
Monica T.'s colleagues are Ann Gray, Jessica Condron, Debbie Libra, Laura Neal, Nadine Hanson, D. Liz Quayle, Mingrui Zhang.
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