Monica Turner Email & Phone Number

2023 - Current: Lead the PMO for Google Maps Mobility, including directions (driving, transit, walking, cycling) and Navigation. We help users get from A to B. My team delivers programs & features for end users including managing annual planning, mitigating risks, managing dependencies & communications.2022-2023: Geo Sustainability: Lead the program management team for our Geo for Environment team, including the portfolio of Google Earth, Environmental Insights Explorer & Earth Engine, set Operating Cadence for our new Geo Sustainability organization and managed our organizational metrics.

Rotation on our Chief Sustainability Officer's team, focusing on Google Cloud Platform Sustainability.

Learn more about Google's in-house incubator here: https://area120.google.com/

Lead a global team of program managers across the Cloud Systems Infrastructure, Finance & Insights and Ordering & Billing organizations to enable the internal systems, finance & analytics that power Google Cloud. Focus on PMO tooling strategy & best practices, portfolio management, Agile/scrum, reporting platform enablement and communications for Cloud Engineering, Business, Finance and Product teams. Passion for getting things done and helping people to grow.

Lead a team of program managers for the Cloud Systems Infrastructure & Insights team to help enable the internal systems & analytics that power Google Cloud. Focus on organizing team management, Agile processes/tooling & reporting platform enablement for Cloud teams.

Created, launched & grew a program to measure product excellence of externally facing GCP products across several dimensions. Shared actionable insights with cross-functional product & engineering teams to improve signals for adoption, reliability, excellence & customer sentiment. Led a team of SWEs & UX on development of the Cloud PE Scorecard dashboard as well as volunteers & facilitators across 5 organizations for quarterly reviews.

Manage a global team responsible for product operations across Google Analytics and Google Analytics Premium including Technical Commercialization/Readiness, Feature Prioritization and Alpha/Beta early feature support and incubation.

Manage a global team across 4 offices. Responsible for Sales & Services product escalations & operations for Google Analytics Premium, AdX Buyside, DBM, Rich Media & the Doubleclick for Advertisers suite of products (DFA, DCM, DFA Reporting, Verification, MediaVisor). - Supported 75+ releases/quarter via technical commercialization with minimal post-release bugs- Scaled the team to support key business growth in the DDM suite with >100%+ year/year growth in support volume with relatively flat headcount- Managed a turnaround of escalation metrics in 6 weeks improving team quarterly Time to First Response by 83% and improving Resolution Time by 53%, beating all goals.

Supporting Doubleclick for Advertisers suite of display ad product offerings Acting Product Manager: - Acting PM for DFA6 Trafficking, MediaVisor & Site DirectoryManage product roadmap, feature & bug prioritization, scoping & communications for a monthly release cycle (using AGILE). - PM'ing an upcoming product integration to-be-launched in 2013Includes authoring PRDs to define product needs and collaborating closely with Eng, UX/Design, Sales, Services, Legal, Billing, Pricing & Compliance plus interviewing customers to assess market opportunity.Brand: Managed the launch pilots for Brand Activate (specifically DFA Active View & Active GRP), including partnering directly with the Interactive Advertising Bureau & the Media Ratings Council on new viewability benchmarks.Product Escalations & Crisis Management: Troubleshoot technical escalations & critical crises both internally & externally from the global services organization, working closely with Engineering.Scale: Responsible for rapidly training & managing a small offshore team on escalations management & internal tools development to scale POEM Buy-side team efforts & serviceability. Product Operations: Work closely with Product, Engineering and UX on Feature Development, product requirements, setting SLAs and release management. Focus on DFA Trafficking, buying workflows, DFA Verification.

Supporting Doubleclick for Advertisers suite of product offeringsProduct Escalations & Crisis Management: Troubleshot more than 33% of the team's technical escalations & crises from the global services organization, working closely with Engineering. Piloted & launched monthly analysis of ticket escalation drivers & volumes.Product Operations: Utilized deep product knowledge to project manage readiness process for upcoming product or feature releases to ensure new features are fully documented, internally tested, internal teams were trained and clients are properly notified of new functionality.Feature Prioritization: Assisted in facilitating quarterly product feature prioritization for product management. Also work closely with Product, Engineering and UX on Feature Development & feature requirements.

Sr. Technical Services Analyst for Doubleclick DART for Advertisers, MediaVisor & Site Directory.- Progressed from TSA to Sr. TSA in 5 months. Received 21 Peer bonuses in this role.- Provided advanced email & phone support for strategic clients, handling a high volume of cases compared to team average & providing implementation support for a new client onboarding.- Internal Subject matter expert for "Publisher Paid" program and the development & commercialization of the DFA Mobile launch, including managing beta pilots.- Buddy and mentor to several newer analysts, continuously work to build the team through mentorship, pro-active process improvements, working on improving Help Center content, etc.- Co-Team Lead for Site Directory Support including launching & managing outsourcing needs to a large team of offsite vendors.- Lead product representative for North America support teams to partner with Product including active participation in readiness and prioritization for DFA6, DFA Mobile, Impression Exchange and DFA Analytics.

• Developed content & project managed the global internal Staffing & Programs website & blog (tens of thousands of page views/quarter)• Conducted qualitative research including 40 interviews, synthesized results for internal Staffing Communications project• Provided data analysis showing & supporting decreasing HR marketing collateral spend by 4x over a year, helping to inform budgeting & forecasting decisions• Analyzed external qualitative survey results from thousands of responses, making recommendations to improve overall candidate recruiting experience

Supported the Business Operations & Strategy group & the People Programs & Systems group during a time that the company tripled in size. Provided dedicated assistance to 2 directors & 1 VP. Promoted internally • Managed extensive calendars, travel, meeting notes and follow-up on action items with minimal guidance• Supported integration project for the largest Google acquisition to date (Doubleclick)• Planned & executed several events & off-sites (15- >100 ppl)• Group procurement expert, including requisitioning ~240 purchase orders in 6 months over 20 countries; Part of a team of 3 that facilitated $1m in donations towards Kenya Relief Efforts• Facilitated ~350 employee moves, working cross-functionally with employees, managers and facilities teams• Hosted groups of int'l officials including VP of Uganda & several cabinet ministers; arranged trip to 12 Silicon Valley tech companies (Intel, HP) for a Kenya delegation of 12 people

Palo Alto, California, Us

Prepared supporting patent-related documents such as Power of Attorney forms, Fee calculations, Information Disclosure statements, etc. Kept the internal database up-to-date utilizing FileMaker Pro. Also focused on client correspondence, particularly via the company's electronic docketing system, as well as QA and special projects. Clients included Stanford University/Office of Technology & Licensing.

Santa Clara, Ca, Us

Performed 2-4 times daily in the mainstage show at a major theme park. Singing/dancing

B.S., Business Administration, Marketing Focus

Business/Strategy

Bachelors, Musical Theatre

Business