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Monica Brock is listed as Transition Coach | Family Transition Coaching at Boldly Guiding Transitions, based in Dallas-Fort Worth Metroplex, United States. AeroLeads shows a matched LinkedIn profile for Monica Brock.
Monica Brock previously worked as Transition Coach at Boldly Guiding Transitions and Workflow Coordinator/Knowledge Manager at Dxc Technology. Monica Brock holds Associate Of Arts - Aa, Business Administration And Management, General from Southern Arkansas University Tech.
With 20+ years of experience leading global digital transformation projects, I now specialize in guiding clients through life changes as a Transition Coach—my passion for increasing self-awareness, self-love, and moving forward through life transitions. My devotion to continuous learning and growth is shown in my experience gained in various project leader, service delivery, and coordination roles. I aim to guide clients in effective yet practical communication skills and offer new insight into challenges that could hinder their success. I am eager to partner globally with individuals and organizations ready to take steps in understanding the impact of moving and growing through life changes.My drive for continuous process improvement and fostering team success is demonstrated by my previous achievements as a Client Services Delivery Consultant, Knowledge Manager, and Workflow Coordinator. I have the skills and expertise to handle complex and challenging projects, such as the yearly Disaster Recovery testing, the implementation of ServiceNow, and the enhancement of client engagement and end-user experience.
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I work with blended and interracial families motivated to understand diverse backgrounds and experiences through healthy communication.
As part of a global delivery team, my responsibilities include but are not limited to the following: • Ensure projects are all delivered on time, on budget (fiscal management), and to the highest quality • May be involved in the sales and estimating phases of each project, as well as in planning, mobilization, execution, and closure • Keep stakeholders updated regularly on progress and status, manage risks and issues and monitor financial performance • Will partner with some of the best-known organizations globally, leveraging cutting-edge technology to enable their businesses • Will have the support of a committed team to assist you in your learning and growth
Ashburn, Virginia, Us
- Led theServiceNow testing team during the yearly Disaster Recovery testing, collaborating with the hRTN ServiceNow Owner, coordinating meetings, monitoring production testing and implementing system upgrades.- Conducted service desk interviews and meeting for service owners to enhance client engagement and end-user experience; changed knowledge script categorization based on meetings to strengthen reporting process and improve knowledge base; linked scripts directly to the corresponding request to reduce service request creation tickets by 25%.- Served as superuser to assist in training co-workers, clients and other staff on the implementation ofServiceNow, gathering business requirements and participating in user acceptance and developmenttesting during project lifecycle; increased overall workflow efficiency by 37% annually.- Managed action log of issues while facilitating the plan of the day (POD) call and report findingsaccordingly; prepared presentations for end-users and staff members detailing project scope, progress and results.
Evansville, In, Us
- Liaised with cross-functional departments to train customer support team on products and services and troubleshooting techniques.- Monitored and controlled performance of data processing equipment, providing alerts for discovered faults and discrepancies.- Conducted end-user training and provided technical support on hardware, software and network issues.
Nashville, Tennessee, Us
- Liaised with cross-functional departments to train customer support team on products and services and troubleshooting techniques.- Monitored and controlled performance of data processing equipment, providing alerts for discovered faults and discrepancies.- Conducted end-user training and provided technical support on hardware, software and network issues.
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Monica Brock works for Boldly Guiding Transitions.
Monica Brock is listed as Transition Coach | Family Transition Coaching at Boldly Guiding Transitions.
Monica Brock is based in Dallas-Fort Worth Metroplex, United States while working with Boldly Guiding Transitions.
Monica Brock has worked for Boldly Guiding Transitions, Dxc Technology, Deaconess Health System, and Ascension Saint Thomas Behavioral Health Hospital.
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Monica Brock holds Associate Of Arts - Aa, Business Administration And Management, General from Southern Arkansas University Tech.
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