Monica Wartluft Email & Phone Number

Harrisburg, Pennsylvania

Work as third key manager at Visionworks, a subsidiary of Highmark Health Inc., which is a supporting role to the general manager and retail supervisor. Main responsibility for selling eye wear and products utilizing company’s selling strategy in order to super serve the customer and their eye health needs. In addition to selling eyewear, responsibilities also include routine supervisory functions, overseeing the sales floor, ensuring daily exams and sales processes are running efficiently, and inventory management. Continually working with team members to work toward achieving company's vision to improve the total health care experience for all customers and to deliver high quality, accessible, and affordable solutions for all customers.•Greet all patients, prospective patients, or prospective customers in-person and by phone call promptly and professionally as per company policy•Schedule routine exams and contact lense fitting and verifying insurance information•Identify and explore customers' needs and lifestyle behaviors and determining best product mix to exceed customer expectations•Offer current company promotions such as multiple pair offerings, always striving to increase units per transaction•Responsible for service after the sales process such as adjusting and repairing eyewear•Stock and restock merchandise•Monitor key performance indicators such as employee’s sale goals versus actual sales, sale of premium lenses, managed vision care multiples, and multiple pair sales (UPT)•Perform all opening and closing procedures, making timely bank deposit and verify cash on hand count

Hershey, Pennsylvania

Works as assistant manager for Skechers USA, a global leader in the performance and lifestyle footwear industry, assisting store manager in meeting or exceeding assigned sales plans and other target metric objectives. Manage sales team on a daily basis by motivating and inspiring team members to achieve store productivity goals.•Assist store manager to analyze week to date, period to date, and year to date sales, and develop action plans to drive top line sales•Identify performance challenges and report concerns to senior management•Responsible for receiving merchandise, totaling bills, accepting payment•Ensures consistent execution of marketing and visual presentation of products•Sets up advertising displays and arranges merchandise to promote sales•Stocks shelves and set up displays with merchandise according to company policy

Carlisle, Pennsylvania

Work as sales representative for Direct Television in wholesale retailers in the Harrisburg, Reading, York, and Mechanicsburg markets in order to create brand awareness and increase sales through acquiring new customers.•Build relationships with customers and communicate current promotional offerings to prospects•Meet prospects’ needs with service offerings•Acquire new customers through emphasis of service price and value•Resolve customer complaints by investigation of problems and development of solutions

Cornwall, Pennsylvania

Set up and serve dinner and party functions in accordance to customer specifications. •Coordinate banquet tables according to customer request•Arrange buffet table according to company standard•Ensure food and beverages are prepared in time for event•Monitor guest needs on a continual basis ensuring all requests be promptly fulfilled•Assist other banquet personnel with maintenance (side work, opening/closing duties) as necessary

Cornwall, Pennsylvania

Create an at-home dining experience for community members and their families in a casual and relaxed atmosphere while responsible for over-seeing the dining room and wait staff. Ensure community members and their families are satisfied with the service and meals to encourage repeat visits.•Ensure dining room appearance is clean and presentable for residents and guests•Section off dining room, delegating tables to individual employees•Manage multiple tables while assisting fellow employees with their tables•Take orders and prepare to-go meals•Ensure all employees complete daily work-tasks•Escort customers to their tables•Check with customers to ensure satisfaction; handle and solve customer complaints•Wipe and reset dining room tables according to company standard•Remove dishes from tables and take them to kitchen for cleaning

Harrisburg, Pennsylvania

Work as a brand ambassador for Sprint in the Harrisburg and York markets to stimulate sales and create brand awareness. •Work team events promoting Sprint communications in order to stimulate sales•Engage in activities with those at event to create brand awareness•Communicate work-tasks with other employees•Enthusiastically draw crowd to Sprint tent to talk with sales representatives•Effectively communicate to prospects current Sprint promotions•Gather data in regards to cell phone usage•Give away items with Sprint logo