Monica Wiggins Email & Phone Number

San Antonio, Texas Area

As the Chief Operating Officer at Teamwork Financial Advisors in San Antonio since 2019, I oversee day-to-day operations to drive exponential growth of our SEC registered investment firm. I lead administrative oversight of our 401K plan, ensuring enhanced employee engagement and savings. Additionally, I manage transparent communication of compensation and bonuses during performance evaluations, while facilitating access to third-party custodians and trading platforms.A few key… Show more As the Chief Operating Officer at Teamwork Financial Advisors in San Antonio since 2019, I oversee day-to-day operations to drive exponential growth of our SEC registered investment firm. I lead administrative oversight of our 401K plan, ensuring enhanced employee engagement and savings. Additionally, I manage transparent communication of compensation and bonuses during performance evaluations, while facilitating access to third-party custodians and trading platforms.A few key achievements in this tenure include:• Expanded operations from one office in San Antonio to three offices (Austin, Houston), managing client escalations across investment, legal, and tax departments for enhanced client service.• Achieved over $500M increase in assets under management, propelling company to $1B+ through strategic initiatives.• Steered successful completion of 2019 SEC audit and annual internal compliance audits.• Implemented streamlined processes, reducing regulatory risk and fostering operational efficiency.• Prepared and facilitated annual ADV updates, 13F & 13H reporting, and consolidated monthly/quarterly reports for compliance.• Established key metrics for suitability, regulatory risk, and client management, optimizing client interactions.• Developed billing and expense tracking systems, enhancing advisor accountability and expediting payouts.• Spearheaded creation of essential company reports, enhancing data-driven decision-making.• Directed hiring process, supervising onboarding for administrative and support staff, resulting in a cohesive team.• Managed smooth transition during TD/Schwab merger, ensuring continuity of service for clients. Show less

San Antonio, Texas

During my tenure at South Texas Money Management, Ltd in San Antonio from 2015 to 2019, I served as a CRM Database Administrator and Relationship Associate. In this role, I spearheaded the development and optimization of our CRM database, ensuring seamless access to real-time client account information while accommodating evolving reporting requirements. Collaborating cross-functionally, I identified and addressed user needs, guaranteeing intuitive navigation and functionality. I diligently… Show more During my tenure at South Texas Money Management, Ltd in San Antonio from 2015 to 2019, I served as a CRM Database Administrator and Relationship Associate. In this role, I spearheaded the development and optimization of our CRM database, ensuring seamless access to real-time client account information while accommodating evolving reporting requirements. Collaborating cross-functionally, I identified and addressed user needs, guaranteeing intuitive navigation and functionality. I diligently maintained and updated the CRM database to uphold data integrity and reliability, significantly reducing errors and discrepancies.Additionally, I provided comprehensive training and ongoing support to team members, empowering them to maximize the utilization and effectiveness of CRM tools. Acting as a liaison between IT and business units, I facilitated communication and drove alignment of technology solutions with organizational objectives.A few key achievements in this tenure include:• Grew company and surpassed $3B in assets under management through comprehensive reporting mechanisms.• Standardized reporting procedures for upper management, industry-specific performance metrics (e.g., Barron's), ADV reporting, and client-specific data.• Conducted manager and employee training sessions on CRM upgrades and enhancements, resulting in improved operational efficiencies and enhanced integrity of client information. Show less

San Antonio, Texas

Central Texas Region

During my tenure at Verizon Wireless in San Antonio from 2004 to 2013, I held the position of Senior Compliance Analyst. In this role, I specialized in analyzing and evaluating financial and operational risks within the retail sales channel, identifying areas for improvement and implementing mitigation strategies. I conducted comprehensive reviews and audits to assess the effectiveness of internal controls in compliance with regulatory standards and company policies. Collaborating… Show more During my tenure at Verizon Wireless in San Antonio from 2004 to 2013, I held the position of Senior Compliance Analyst. In this role, I specialized in analyzing and evaluating financial and operational risks within the retail sales channel, identifying areas for improvement and implementing mitigation strategies. I conducted comprehensive reviews and audits to assess the effectiveness of internal controls in compliance with regulatory standards and company policies. Collaborating cross-functionally, I worked with various departments to address compliance issues and implement corrective actions.Additionally, I prepared detailed reports and presentations for senior management, providing insights into risk exposure and the effectiveness of control measures.A few key achievements in this tenure include:• Conducted risk-based audits of retail stores, leading to 40% reduction in inventory shrinkage through targeted manager training and necessary employee terminations.• Performed thorough investigations into suspected fraud and code of conduct violations, assuring adherence to ethical standards and regulatory requirements.• Identified root causes of risks and implemented actionable plans to mitigate gaps, enhancing overall risk management.• Collaborated with headquarters, area, and regional personnel to analyze and mitigate risk, with focus on implementation of effective controls.• Improved operational efficiency in central Texas region by 12% YoY through diligent follow-ups and effective leadership. Show less

San Antonio, Texas

Established consistent sales, with an increase in focus towards the company initiatives. Developed and coached employee's to increase their commission checks by 40% - 70%, while reducing customer churn below 1.5%. Conducted in store trainings, that included role playing, as new products and services became available.

San Antonio, Texas Area

Developed the San Antonio market from 2 to 9 retail locations. Increased sales within the market by 148%. Successfully managed the transition from PrimeCo retail to Verizon Wireless retail stores.

Corpus Christi And Rio Grande Valley Area

Managed all retail sales in the area. Significantly increased sales and productivity in both the Indirect Retail locations as well as the company owned stores/kiosks.

Houston, Texas Area

Managed 7 Indirect Retail Account Executives. Source and qualify prospective Indirect Retailers prior and post launch of: Bryan / College Station (August 98), Corpus Christi (July 99) & Rio Grande Valley (Sept. 99). Developed relationship with Best Buy district manager to have necessary support from management while performing trainings. Organized training materials and conducted trainings of Account Executives as well as Indirect Retail Agents (local and national).

San Antonio, Texas Area

Member of the original Indirect Retail Launch Team for the MTA. • Winner of President’s Club (top 2% sales performers in the company) 1996 & 1997. Source and qualify prospective Indirect Retailers prior and post Launch. Managed, trained and supported 35 Indirect Retail locations in San Antonio. Developed local inventory program.

San Antonio, Texas Area

International Business Administration

Business Administration