Monica Willard Email & Phone Number

Houston, TX, US

• Employ big picture mindset to move clients closer to their business goals using Adjutant ERP software platform. Provide support and build lasting relationships to increase client satisfaction.
• Participate in all stages of the implementation life cycle, including needs assessment, system configuration, multiple complex testing approaches, and application deployment.
• Collaborate with the business development team, product development personnel, and management to support application implementation, as well as continuous improvement projects for existing clients.
• Work with sensitive client data and within live software platform environments.
• Educate clients on products, processes, and best practices. Provide timely and sound feedback to client stakeholders.

Houston, Texas, United States

• Assist clientele in developing and implementing efficient and effective operations programs. Evaluate current operations management strategies and provide meaningful and actionable insights.
• Quickly process new concepts and adapt to the client's constantly evolving needs and priorities based on their continued growth and development.
• Communicate effectively and professionally with clientele in order to intelligently drive cost efficient, optimized results.
• Organize, process, and communicate pertinent information; monitor progress, and prepare status reports.
• Gap analysis. Cross-reference field documentation and compile operational data for the assessment of field resource utilization. Manage data mining, data migration, and data mapping for SQL database hierarchy.
• Review processes and create tools, such as standardized forms and master lists, for interdepartmental communication of vital compliance information.

Houston, Texas Area

• Responsible for risk management and assessing scope of ongoing emergency conditions to ensure the wellbeing of 1.5 k residents and staff across property. Manage team of 20 EMTs and Security Officers.
• Streamlined operations efficiency, established enterprise-wide initiatives, and oversaw internal projects for multiple teams, including Maintenance and Engineering, Communications, Security and Emergency Services.
• Spearheaded Emergency Preparedness Plan for nursing home facility and independent living residential apartment buildings, detailing guidance for responding to and thwarting major emergencies.
• Conducted extensive market research to discover strategic solutions for Life Safety and Emergency Preparedness compliance. Manage multiple projects ranging from $86k/month to over $1.3mm annually by spearheading.
• Developed and maintained operations and Life Safety service agreements for over 35 vendors, from RFP to renewal. Organized full vendor and product delivery audit plans that augmented business revenues by 17% in first.
• Displayed big picture acumen in conceptualizing and establishing strategic plans for out of the box staffing strategies to compensate for pandemic related challenges.

JBSA Lackland, TX

• Clinical training supervisor and lead manager for clinical flight readiness and preparedness programs for all enlisted members of aeromedical evacuation squadron.
• Thrived as NREMT Training Officer and BLS Training Coordinator; guided teams organizing a minimum of four EMT recertification training classes and 12 BLS for Healthcare Providers training classes annually.
• Managed transition of BLS program from AHA to American Red Cross; directed bridge program for all squadron instructors and designed strategic initiative to transition all provider certifications within one year.
• Organized and managed all clinical licensure, continuing education courses, and certifications, CE’s and renewals for over 180 squadron members.
• Managed multiple clinical training programs and teams to include EMT, BLS, SABC, TCCC, and Clinical Skills.
• Overhauled team’s SharePoint to streamline critical information that enabled access for 180 remote members.

Pearland, Texas

In home math tutoring for students of all ages.

Sugarland, TX

• Maintain daily office organization and assist in conference preparations.
• Use of Microsoft Office Pro, Google Applications and Apple technology.
• Organized, verified and reconciled entries in various company contact databases.

Pearland, TX

• Tutor up to 20 students daily, with as many as five per hour.
• Instruct on subjects ranging from counting to trigonometry and college algebra.
• Assist students with homework and complete comprehensive quality checks.

Tokyo, Japan

• Collaborated with outside support agencies to orchestrate organization ground and flight schedules. Managed training objectives and records for 60+ staff.
• Coordinated weekly with support agencies to configure schedules for a minimum of 4 local training flights per day, in addition to flights to over 20 countries across Asia and the Middle East.
• Developed relationships with internal and external stakeholders to coordinate and execute both local and global high ops tempo flight schedule for 60+ personnel.
• Developed checklist guidance for ground and flight scheduling software; increased operational efficiency and reduced scheduling errors by 17%.
• Maintained and monitored training records for over 60 personnel.
• Utilized organization annual training plan to maximize outcomes for over 1500 training events annually, ensuring zero noncurrent crewmembers and increasing productive manning by 21%.

Little Rock, Arkansas; Tokyo, Japan

• Leading Instructor supporting global agencies across multiple time zones. Trained US and allied forces on flight weight and balance computations, personnel and aircraft safety for global tactical employment and.
• Supported multiple flying squadrons as Joint Airdrop Inspector and Quartermaster of all air drop cargo rigging (pre- and post-load) for flight safety and drop zone accuracy.
• Selected as lead to spearhead dozens of international training exercises, developing increased knowledge and safety of allied nations’ forces.
• Conducted flight and ground training sessions for fellow enlisted squadron members; streamlined & improved group study practices for junior members.

Blue Ridge, GA

• General office management for private law firm.
• 2 years experience using Amicus Office database; tracked appointments, billing, and notes on interviews and meetings for active and archived files.
• Initial and main point of contact for all clients, in person and otherwise. Managed in-office appointments and court appearances for over 70 active clients.
• Composed daily correspondence to opposing counsels and local judges.
• Extensive use of Microsoft Office Pro, including but not limited to Microsoft Word, Excel and PowerPoint.

General Studies

Management Certificate