Monica Yagi Email & Phone Number

Burnaby, British Columbia, Canada

Primary care - Patient Medical Home (PMH), Priority Population Community Clinic

Burnaby, British Columbia, Canada

My small business designing, printing and creating greeting cards, stickers and other paper product.

Vancouver, British Columbia, Canada

Achievements:• Successfully transitioned to Operations & Project Management Specialist (newly created role)• Learned, created and currently manage the clinic Sharepoint intranet site• Created and manage the project management process for all new services and programsResponsibilities:• Collaborate with other leaders on best practices, service delivery, marketing efforts & clinic culture• Coordinate and manage the flow of all projects (new services, programs, auditing and… Show more Achievements:• Successfully transitioned to Operations & Project Management Specialist (newly created role)• Learned, created and currently manage the clinic Sharepoint intranet site• Created and manage the project management process for all new services and programsResponsibilities:• Collaborate with other leaders on best practices, service delivery, marketing efforts & clinic culture• Coordinate and manage the flow of all projects (new services, programs, auditing and revamp)• Providing Quality Improvement loops on current processes by finding and using new technologies • Revise existing and create new administrative processes & systems to boost efficiency & reduce errors• Undertake research & oversee the implementation of high-risk tasks across all clinics• Provide vacation coverage for the People & Culture lead & assist the bookkeeper with month end reconciliation, along with participate in People & Culture meetings & discussions• Provide insight on several company teams – Quality, Privacy & Information Technology, People & Culture, Leaders meetings, Operations Show less

Vancouver, British Columbia, Canada

Achievements:• Established myself as a leader in multiple teams within my first year• Established myself as a mentor to others leaders & my administrative teamResponsibilities:• Managed the day-to-day operations of a multidisciplinary clinic & assisting the Clinic Director with all matters of the clinic• Built strong relationships & established myself as the go-to person with patients, vendors & clinic staff to allow for open communication, inclusion & resolution of complex… Show more Achievements:• Established myself as a leader in multiple teams within my first year• Established myself as a mentor to others leaders & my administrative teamResponsibilities:• Managed the day-to-day operations of a multidisciplinary clinic & assisting the Clinic Director with all matters of the clinic• Built strong relationships & established myself as the go-to person with patients, vendors & clinic staff to allow for open communication, inclusion & resolution of complex matters• Lead a team of 5 administrative assistants – including hiring, training, up-skilling, supporting through complex tasks• Managed HR matters – reviewing CVs, interviewing administrative staff, on/offboarding (all staff), conducted performance & salary reviews (admin staff), recruitment & terminations when necessary• Event & meeting planning – Staff meetings, Social events, Christmas party, Secret Santa• Provided mentorship & support to the other Office Managers• Facilities & supplies management for the clinic – ordering, supply management, safety checks Show less

North Vancouver, British Columbia, Canada

* manage daily operations of the clinic including scheduling of front desk staff, HR for the front desk, assisting the physiotherapists with any questions or queries regarding WorkSafeBC and ICBC programs* monitoring daily billings, accounts receivables, applying payments* working at the front desk to allow me to see work flow and efficiencies, providing coverage as needed during lunch breaks, holidays etc* assisted with implementing and rolling out Covid-19 safety plan for the… Show more * manage daily operations of the clinic including scheduling of front desk staff, HR for the front desk, assisting the physiotherapists with any questions or queries regarding WorkSafeBC and ICBC programs* monitoring daily billings, accounts receivables, applying payments* working at the front desk to allow me to see work flow and efficiencies, providing coverage as needed during lunch breaks, holidays etc* assisted with implementing and rolling out Covid-19 safety plan for the clinic and holding our clinic up to a high standard for safety of our patients and staff* working closely with the clinic owners to implement any changes, manage issues etc as needed Show less

Vancouver, British Columbia, Canada

* direct request from Director to be a Supervisor after 7 months* assist with smooth and efficient check in process of students * ensure students are abiding by exam rules and regulations* preparation of classroom prior to start of exam* provide consistent and standardized instructions to students in my classroom* ensure all students understand, abide by and follow the rules set under examination conditions* keeping a keen eye on all students throughout the exam to… Show more * direct request from Director to be a Supervisor after 7 months* assist with smooth and efficient check in process of students * ensure students are abiding by exam rules and regulations* preparation of classroom prior to start of exam* provide consistent and standardized instructions to students in my classroom* ensure all students understand, abide by and follow the rules set under examination conditions* keeping a keen eye on all students throughout the exam to ensure that rules are followed and there is no cheating* following strict standardized procedures and processes throughout the exam Show less

Vancouver, British Columbia, Canada

Achievements:* created new marketing materials for the company to highlight our experts to be printed and used at conferences and for our clients* scheduling medical legal assessments with experts for the first time and providing onboarding and procedural details to establish a trusted relationship* assist the Director of Operations in updating the marketing plan for 2019

Vancouver, Canada Area

Achievements: * streamlined and increased efficiency of the referral intake and processing * reduced costs of office supplies• Manage the intake and referral processing of all incoming assessment requests• Liase with 30+ assessors for dates and availability• Spearhead and actively work on winning ICBC MAS contracts• Update and implement administrative procedures to increase efficiencies and reduce errors• Learn and assist with increasing the usage of a new… Show more Achievements: * streamlined and increased efficiency of the referral intake and processing * reduced costs of office supplies• Manage the intake and referral processing of all incoming assessment requests• Liase with 30+ assessors for dates and availability• Spearhead and actively work on winning ICBC MAS contracts• Update and implement administrative procedures to increase efficiencies and reduce errors• Learn and assist with increasing the usage of a new scheduling program• Assisting coworkers with tasks as needed• Create, update and establish documents to track statistics and information as requested by the Operations Manager Show less

Burnaby, British Columbia, Canada

* promoted from Administrative Assistant position after 11 months* oversee daily operations of the clinic * manage and train administrative team* interview, hire, and on-board/train new employees* assist with onboarding of new clinicians* assist with new projects and transitions at the clinic* provide support to the administrative and billing teams: Medical Legal auditing and billing, answering phones, referral intake and placement, ordering office, kitchen, and clinic… Show more * promoted from Administrative Assistant position after 11 months* oversee daily operations of the clinic * manage and train administrative team* interview, hire, and on-board/train new employees* assist with onboarding of new clinicians* assist with new projects and transitions at the clinic* provide support to the administrative and billing teams: Medical Legal auditing and billing, answering phones, referral intake and placement, ordering office, kitchen, and clinic supplies, photocopying rush requests, handling higher level/ complex requests* coverage of neurosurgeon's clinic (2 days per week)* update MSP charge codes, create procedure manual for MSP billing and rejections, follow up with MSP rejections* manage vacation requests and payroll for the administrative and billing teams* communicate and collaborate with the Clinic Manager to provide clinic updates in a timely manner* manage calendars and availability for referrals of 40+ clinicians * confirm monthly budget, revenue, manpower percentages* update and optimize administrative procedures and processes to increase efficiencies and decrease errors* provide coverage as needed for administrative team holidays, sick days, appointments* arrange meeting space, meetings, and conference phone lines* communicate and work in conjunction with the IT department to troubleshoot issues that arise at the clinic level* fix IT issues within the clinic or over the phone with clinicians Show less

Burnaby, British Columbia, Canada

* promoted to Clinic Administrator position after 11 months* managed incoming phone calls and emails from funders for all requests - eg. Referral requests, reschedule requests, clinical records request, rush reports* managed and oversaw medical legal clinician calendars - approx 20 clinicians* built and strengthened relationships with funders and clinicians* ensured day to day tasks such as couriers, mail, faxes, emails, messages, templates and referrals were completed and/or… Show more * promoted to Clinic Administrator position after 11 months* managed incoming phone calls and emails from funders for all requests - eg. Referral requests, reschedule requests, clinical records request, rush reports* managed and oversaw medical legal clinician calendars - approx 20 clinicians* built and strengthened relationships with funders and clinicians* ensured day to day tasks such as couriers, mail, faxes, emails, messages, templates and referrals were completed and/or followed up with* provided clinicians and operations Manager with up-to-date information regarding referrals, IT issues, clinic matters* oversaw ordering of office and kitchen supplies — reducing costs as much as possible* updates processes and procedures to increase efficiencies and ease for the administrative team* completed all medical legal billing throughout the month and ensured all invoices were billed at month end* oversaw WorksafeBC Provider portal - incoming referrals, referral placement, creating templates and files for clinicians in a timely manner Show less

West Vancouver, Bc

* processessing customer purchases and returns efficiently and accurately* cash/credit card handling* answering phone inquiries* assisting other cashiers with questions* working as a team to ensure customer satisfaction and keep wait times to a minimum

Vancouver, Canada Area

• First point of contact for clients for scheduling enquiries via email and/or phone• Process a high volume of emails in a prompt and friendly manner• Provide assessor availability and canvass assessors for their assessment availability• Create and maintain a high level of customer service and relationships with clients and assessors• Trial scheduling and management for 15+ doctors• Building and maintaining relationships with both doctors and clients (laywers and… Show more • First point of contact for clients for scheduling enquiries via email and/or phone• Process a high volume of emails in a prompt and friendly manner• Provide assessor availability and canvass assessors for their assessment availability• Create and maintain a high level of customer service and relationships with clients and assessors• Trial scheduling and management for 15+ doctors• Building and maintaining relationships with both doctors and clients (laywers and assistants)• Clinical/urine collection and Chain of Custody forms for examinees• Assist with Visa reconciliation and use of Concur Show less

North Vancouver, Bc

• Assist with booking travel for leisure and corporate clients• Track monthly and yearly sales in Excel• Assist with invoicing and maintaining client information• Manage outstanding commission payments

Burnaby, Bc

• Provide administrative support to 2 Claims Examiners, along with assisting other CSA’s• Prioritizing constantly changing and numerous tasks and duties• Dicta-typing, editing and composing letters• Answering inquiries on the Customer Service phone lines• Complete and process settlement cheques, forms, bill payments, letters to law firms and doctor’s offices• Use multiple systems to complete tasks and keep within cycle times• Administrative duties: filing, triaging daily… Show more • Provide administrative support to 2 Claims Examiners, along with assisting other CSA’s• Prioritizing constantly changing and numerous tasks and duties• Dicta-typing, editing and composing letters• Answering inquiries on the Customer Service phone lines• Complete and process settlement cheques, forms, bill payments, letters to law firms and doctor’s offices• Use multiple systems to complete tasks and keep within cycle times• Administrative duties: filing, triaging daily mail, printing and organizing emails, calendar management, requesting reports from outside sources Show less

Vancouver, Bc

Achievements:* Created, implemented and maintained multiple organizational systems to increase efficiency * Reduced cost of ordering supplies* Created and managed multiple calendars and schedules* The go-to person for information, questions, and assisting with problem solving/solutions• Prioritized, managed and organized meetings, travel, conference details, phone calls, appointments, and couriers• Liaised with medical staff, Fellows/Residents, law firms and external… Show more Achievements:* Created, implemented and maintained multiple organizational systems to increase efficiency * Reduced cost of ordering supplies* Created and managed multiple calendars and schedules* The go-to person for information, questions, and assisting with problem solving/solutions• Prioritized, managed and organized meetings, travel, conference details, phone calls, appointments, and couriers• Liaised with medical staff, Fellows/Residents, law firms and external professionals• Created and updated the go-to cheat sheet for temporary and new staff• Trained temporary/vacation relief staff and new employees Show less

Vancouver, Bc

Achievements:* Created streamlining processes to organize and prioritize important/confidential study documents• Corresponded and liaised with external governing body for the study• Researched and proofread grants, abstracts, and Curriculum Vitae• Assisted in writing reports, notes, memos, and responses

Vancouver, Canada Area

Achievements:* Transcribed and edited medical, clinical, and medico-legal reports* Implemented templates to increase efficiency of transcription• Scheduled meetings, appointments, interviews, and couriers• Prepared presentation slides, posters, documents, and handouts

Achievements:* Run clinical offices without any prior training to provide vacation coverage* Quickly created a professional working relationship with Doctor’s and patients• Scheduled appointments and diagnostic testing• Transcribed medical reports including medico-legal reports

Burnaby, Bc

Achievements: * Created office manuals (administrative and employee manuals) and office procedures* Trained and assisted new employees* Maintained multiple schedules and appointments

West Vancouver, Bc

Achievements:* Created and implemented streamlining procedures and office manuals to increase employee efficiency * Trained and provided support for all new employees* Scheduled appointments and diagnostic tests for multiple doctors (14 family doctors)

North Vancouver, Bc

• Data entry of order forms• Managing and calling clients to organize payment• Managing declined payments

Bachelor Of Arts (B.A.), Sociology

Project Management Certificate, Project Management

Certificate, Medical Office Assistant

Insurance

C11 - Principles and Practiced in Insurance (Jan - Mar 2014)

Course, Project Management

OPMT 0102 Project Management Tools & Techniques 1 (15PDU)