Monica Yagi Email & Phone Number

Burnaby, British Columbia, Canada

Primary care - Patient Medical Home (PMH), Priority Population Community Clinic

Burnaby, British Columbia, Canada

My small business designing, printing and creating greeting cards, stickers and other paper product.

Vancouver, British Columbia, Canada

• Achievements:
• Successfully transitioned to Operations & Project Management Specialist (newly created role)
• Learned, created and currently manage the clinic Sharepoint intranet site
• Created and manage the project management process for all new services and programsResponsibilities:
• Collaborate with other leaders on best practices, service delivery, marketing efforts & clinic culture
• Coordinate and manage the flow of all projects (new services, programs, auditing and… Show more Achievements:

Vancouver, British Columbia, Canada

• Achievements:
• Established myself as a leader in multiple teams within my first year
• Established myself as a mentor to others leaders & my administrative teamResponsibilities:
• Managed the day-to-day operations of a multidisciplinary clinic & assisting the Clinic Director with all matters of the clinic
• Built strong relationships & established myself as the go-to person with patients, vendors & clinic staff to allow for open communication, inclusion & resolution of complex… Show more Achievements:
• Built strong relationships & established myself as the go-to person with patients, vendors & clinic staff to allow for open communication, inclusion & resolution of complex matters

North Vancouver, British Columbia, Canada

* manage daily operations of the clinic including scheduling of front desk staff, HR for the front desk, assisting the physiotherapists with any questions or queries regarding WorkSafeBC and ICBC programs* monitoring daily billings, accounts receivables, applying payments* working at the front desk to allow me to see work flow and efficiencies, providing.

Vancouver, British Columbia, Canada

* direct request from Director to be a Supervisor after 7 months* assist with smooth and efficient check in process of students * ensure students are abiding by exam rules and regulations* preparation of classroom prior to start of exam* provide consistent and standardized instructions to students in my classroom* ensure all students understand, abide by.

Vancouver, British Columbia, Canada

Achievements:* created new marketing materials for the company to highlight our experts to be printed and used at conferences and for our clients* scheduling medical legal assessments with experts for the first time and providing onboarding and procedural details to establish a trusted relationship* assist the Director of Operations in updating the.

Vancouver, Canada Area

• Achievements: * streamlined and increased efficiency of the referral intake and processing * reduced costs of office supplies
• Manage the intake and referral processing of all incoming assessment requests
• Liase with 30+ assessors for dates and availability
• Spearhead and actively work on winning ICBC MAS contracts
• Update and implement administrative procedures to increase efficiencies and reduce errors
• Learn and assist with increasing the usage of a new… Show more Achievements: * streamlined and increased efficiency of the referral intake and processing * reduced costs of office supplies

Burnaby, British Columbia, Canada

* promoted from Administrative Assistant position after 11 months* oversee daily operations of the clinic * manage and train administrative team* interview, hire, and on-board/train new employees* assist with onboarding of new clinicians* assist with new projects and transitions at the clinic* provide support to the administrative and billing teams.

Burnaby, British Columbia, Canada

* promoted to Clinic Administrator position after 11 months* managed incoming phone calls and emails from funders for all requests - eg. Referral requests, reschedule requests, clinical records request, rush reports* managed and oversaw medical legal clinician calendars - approx 20 clinicians* built and strengthened relationships with funders and.

West Vancouver, BC

* processessing customer purchases and returns efficiently and accurately* cash/credit card handling* answering phone inquiries* assisting other cashiers with questions* working as a team to ensure customer satisfaction and keep wait times to a minimum

Vancouver, Canada Area

• First point of contact for clients for scheduling enquiries via email and/or phone
• Process a high volume of emails in a prompt and friendly manner
• Provide assessor availability and canvass assessors for their assessment availability
• Create and maintain a high level of customer service and relationships with clients and assessors
• Trial scheduling and management for 15+ doctors
• Building and maintaining relationships with both doctors and clients (laywers and… Show more

North Vancouver, BC

• Assist with booking travel for leisure and corporate clients
• Track monthly and yearly sales in Excel
• Assist with invoicing and maintaining client information
• Manage outstanding commission payments

Burnaby, BC

• Provide administrative support to 2 Claims Examiners, along with assisting other CSA’s
• Prioritizing constantly changing and numerous tasks and duties
• Dicta-typing, editing and composing letters
• Answering inquiries on the Customer Service phone lines
• Complete and process settlement cheques, forms, bill payments, letters to law firms and doctor’s offices
• Use multiple systems to complete tasks and keep within cycle times

Vancouver, BC

• Achievements:* Created, implemented and maintained multiple organizational systems to increase efficiency * Reduced cost of ordering supplies* Created and managed multiple calendars and schedules* The go-to person for.
• Prioritized, managed and organized meetings, travel, conference details, phone calls, appointments, and couriers
• Liaised with medical staff, Fellows/Residents, law firms and external… Show more Achievements:* Created, implemented and maintained multiple organizational systems to increase efficiency * Reduced cost of ordering.
• Liaised with medical staff, Fellows/Residents, law firms and external professionals
• Created and updated the go-to cheat sheet for temporary and new staff
• Trained temporary/vacation relief staff and new employees Show less

Vancouver, BC

• Achievements:* Created streamlining processes to organize and prioritize important/confidential study documents
• Corresponded and liaised with external governing body for the study
• Researched and proofread grants, abstracts, and Curriculum Vitae
• Assisted in writing reports, notes, memos, and responses

Vancouver, Canada Area

• Achievements:* Transcribed and edited medical, clinical, and medico-legal reports* Implemented templates to increase efficiency of transcription
• Scheduled meetings, appointments, interviews, and couriers
• Prepared presentation slides, posters, documents, and handouts

• Achievements:* Run clinical offices without any prior training to provide vacation coverage* Quickly created a professional working relationship with Doctor’s and patients
• Scheduled appointments and diagnostic testing
• Transcribed medical reports including medico-legal reports

Burnaby, BC

Achievements: * Created office manuals (administrative and employee manuals) and office procedures* Trained and assisted new employees* Maintained multiple schedules and appointments

West Vancouver, BC

Achievements:* Created and implemented streamlining procedures and office manuals to increase employee efficiency * Trained and provided support for all new employees* Scheduled appointments and diagnostic tests for multiple doctors (14 family doctors)

North Vancouver, BC

• Data entry of order forms
• Managing and calling clients to organize payment
• Managing declined payments

Bachelor Of Arts (B.A.), Sociology

Project Management Certificate, Project Management

Certificate, Medical Office Assistant

Insurance

C11 - Principles and Practiced in Insurance (Jan - Mar 2014)

Course, Project Management

OPMT 0102 Project Management Tools & Techniques 1 (15PDU)