Monica Yang Email & Phone Number

London, England, United Kingdom

. • The primary point of contact within a fast-paced shared working environment. Managing 50+ office clients and 40+ Virtual Office clients and accommodating 20 short-stay visitors per day. Take office tours for new sales opportunities. • Respond to client enquiries via phone call, email and in-person conversation. Assist clients with booking rooms, using products and services, managing accounts and processing payments. • Work closely with Facility Maintenance Team, Finance Team and premise owner and achieved a high standard of centre presentation. • Conduct essential administrative and reception support, including handling and distributing posts, ordering office supplies and maintaining equipment. • Engage with clients in an attentive manner and address issues. Increased customer satisfaction results (NPS) • Independently operated the centre in the event of staff shortage.

London

• Customer-focused part-time role in one of the most famous coffee chain stores with a fast-paced, intensive environment • Verbally communicated and interacted well with a wide range of customers, guaranteeing high-quality service and products that satisfied customers' requirements.• Contributed to the working system by allocating tasks and as a result, completed orders more quickly and efficiently.• Collaborated with other team members on the smooth daily operation and safety maintenance.• Received high recognition from manager and colleagues

London, England, United Kingdom

• Assisted the director and held the 2022 United Nations Chinese Language Day and the second CMG Overseas Chinese Language Video Festival• Liaised with a wide range of parties including creative design, translation, marketing and volunteers and ensured the project progress smoothly.• Demonstrated outstanding administrative and managerial ability: produced draft plans and timetable for the program and checked upon the crew; searched and booked studios and equipment; scheduled meetings and took minutes; dealt with conflicts and emergencies• Examined the qualities of works, compiled and proofread documents, translated and collated scripts.• Contributed to creative production: organised and reviewed candidate videos; searched materials (images and soundtracks).

Shijiazhuang, Hebei, China

• Assisted in administrative tasks and ensured deadlines were met, including scheduling conferences, creating, editing and updating spreadsheets, sorting and distributing emails, preparing and calibrating documents and managing daily office supplies.• Held receptionist duties in a professional manner, effectively communicated with clients via phone as well as email.• Supported daily delivery of social media account, editing and publishing news and report.• Mastered the essential office skills of input, statistics, tabulation and document collation and can handle multiple tasks.

Master Of Arts-Ma, Art, Enterprise And Development

• Key Modules: Culture in Development; Arts, Community and Enterprise; Managing Cultural Organisations; Understanding Cultural Work •.

Bachelor, Economics, Gpa: 3.3/4

Activities and Societies: Minister of Liaison Dept., BIT Student Union • Worked closely within a student union of four departments.