Monica Dennis Email & Phone Number

Whether redirecting administrative services to enhance office workflow and increase staff morale or preparing and editing complex, technical copy for renowned publications, serving others has always been at the forefront of my career. I have dedicated much of the latter of my career to relieving staff and managers of prioritizing their busy workload by organizing calendars, liaising with clients, preparing documentation, and planning meetings. As a secretary supporting the State of Connecticut, Department of Aging and Disability Services, I took initiative to change ineffective processes that slowed productivity. I organized counselors' calendars, followed up on pending appointments, informed counselors of outstanding client services, and streamlined payment processing. All of these efforts drastically improved services to clients and strengthened relationships with outside vendors. My ability to problem solve, revamp office operations, and deliver clear correspondence, and budget guidance comes from my extensive experience leading teams as a managing editor for Harvard Health Publications and dLife - For Your Diabetes Life. I worked alongside staff and management to review and select publication articles, design appealing layouts, review contracts, and administer surveys to gauge customer satisfaction.Enhancing the image of a business is also a critical component to office administration and one I partake in. As an example, I've made concerted efforts throughout my career to cross-collaborate with marketing, sales, IT, and web development teams to ensure a company's brand is innovative and attractive to targeted audiences.I have received immense praise from peers, subordinates, and management alike for my quality client assistance, stellar communication skills, analytical insight, and reliable office support. My professional skills cover a range of disciplines, including:✔Writing and Editing✔Client/Customer Service✔Executive Support✔Bookkeeping✔Appointment Scheduling✔Correspondence✔Contract Management✔Research ✔Meeting Planning ✔Report Writing ✔Filing and Organization I welcome the opportunity to connect, network, and learn more about your professional endeavors.You can also contact me to discuss opportunities.

Listed skills include Editing, Content Strategy, Social Media, Blogging, and 46 others.