Monica Maria Zapata Ponce De Leon Email & Phone Number

As a Technical Trainer at Siemens Healthineers, I leverage my bacteriology and clinical lab background to deliver high-quality training and guidance to customers and colleagues in various product lines, including chemistry, hemostasis, and artificial intelligence software. With over 18 years of experience in the medical technology and services industry, I have developed strong skills in customer service, incident resolution, and leadership.My passion is to empower customers and colleagues with the best laboratory solutions and practices and to enhance customer satisfaction and loyalty. I have also contributed to virtual training development as a subject matter expert for South America and collaborated with the sales and engineering teams to enhance solutions for instrument issues. I enjoy learning new skills and technologies and connecting with diverse people across different regions and languages. Now, I'm developing and delivering training for people from all over the world, making them excited about the new Artificial intelligence technologies applied to Clinical Laboratories. My goal is to continuously improve my professional and personal growth and to make a positive impact in the healthcare industry.

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  Colegio Mayor De Antioquia

  Microbiología Médica Y Bacteriología