Monica Maria Zapata Ponce De Leon Email & Phone Number

Cary, North Carolina, United States

Pereira, Risaralda, Colombia

Provide support, assistance, and troubleshoot external and internal customers in wide product lines looking for solutions, and providing guidance and feedback. Manage country activities and incidents escalations and monitoring of instruments 'alerts.Develop and provide training to the RSC Latin America team in the Incident documentation tool by live sessions and training videos. Provide support to the team in the possible challenges during the go live, acting as a Key User for the Meso Region and South America.To participate in Artificial Intelligence projects acting as Subject Matter Expert for South America.

Medellín, Antioquia, Colombia

Develop solutions for instrument issues and provide support and guidance for products and methodologies in the Siemens Product Lines.Deliver training and following for products and instruments of new customers in their go-live process. Provide training to internal customers and Business Partners's Applications Specialist, in Chemistry and Hemostasis products. Provide input and support with engineering and proactive customer following regarding their requirements to troubleshooting.Work with the Sales team to develop solutions , taking an active role to communicate these solutions to the Laboratory's Directors and Managers. Support the Sales Team by leading demonstration activities and hands-on evaluations of future customers.Covering support focused on Colombia Regions and offering assistance for Mexico and Ecuador when it was required.

Medellín, Antioquia, Colombia

Analyze clinical samples from patients in all areas of the laboratory. To execute periodical maintenance and evaluate the performance of internal and external quality control for driving improvements to sure the quality of the results of the samples. Verification of methods and support for the implementation of techniques through statistical analysis. Experience in the management of statistical programs SPSS®, STATA, EPIDAT of the WHO, and Microsoft Excel®.Develop training to give continuity to the growth process and professional education to the team. Leading the humanization of health services programs to improve the quality and the feel well of Laboratory's patients and customers.