Monica Gastelum Email & Phone Number

San Diego, California, United States

PK Industries, Inc., a prominent e-commerce and manufacturing firm with a significant presence on Amazon, entrusted me with the following key responsibilities:- Collaborating with department heads and supervisors to coordinate activities and resolve operational issues.- Providing guidance and support to team members to ensure productivity and quality standards are met.- Addressing customer inquiries and resolving escalated issues promptly.- Implementing strategies to enhance customer satisfaction and loyalty.- Identifying inefficiencies and recommending improvements in processes and procedures. Implementing best practices to streamline operations and reduce costs.- Analyzing data related to sales, production, and inventory to generate insights and make informed decisions.- Preparing regular reports for management to track performance metrics and operational KPIs.- Monitoring product quality and ensuring adherence to manufacturing standards and regulations. - Implementing quality control measures to maintain high standards of product excellence.- Assisting in the planning and execution of projects related to product launches, process improvements, and system implementations.- Coordinating project timelines, resources, and deliverables to achieve objectives efficiently.

San Bernardino, Ca

responsible for researching and identifying potential customers for commercial insurance products/services, initiating contact, and nurturing relationships to convert leads into sales opportunities.Responsibilities:- Conduct thorough research to identify potential leads and target companies within our ideal customer profile.- Utilize various online tools, platforms, and social media to find and engage with decision-makers and key stakeholders.- Initiate outbound prospecting efforts via cold calling, email outreach, and social selling to generate interest in our products/services.- Qualify leads based on predefined criteria and establish initial contact to schedule meetings or product demonstrations for the sales team.- Maintain accurate and up-to-date records of all lead generation activities and customer interactions in our CRM system.- Collaborate closely with the sales and marketing teams to develop and optimize lead generation strategies and campaigns.- Provide regular reports and updates on lead generation activities

Los Angeles, California, United States

Insurance and Financial Services office focused on Commercial and Personal Lines. Licensed Property and Casualty Insurance Agent in charge of personal lines accounts, DMV Services and Notary Public Services.

Associate’S Degree, Psychology

High School