Monik C. Email & Phone Number

Auckland, New Zealand

Responsibilities• Dispatch job to suitable courier as soon as possible. • Dispatch work in a fair and equitable manner. • Coach couriers when they need help. • Be very supportive to all couriers. • Basic discipline when needed with couriers. • Ensure couriers are meeting minimum earning standards. • Ensure couriers are meeting appropriate service standards. • Identify couriers who aren’t meeting minimum earning standards and suggest and/or implement… Show more Responsibilities• Dispatch job to suitable courier as soon as possible. • Dispatch work in a fair and equitable manner. • Coach couriers when they need help. • Be very supportive to all couriers. • Basic discipline when needed with couriers. • Ensure couriers are meeting minimum earning standards. • Ensure couriers are meeting appropriate service standards. • Identify couriers who aren’t meeting minimum earning standards and suggest and/or implement appropriate training for courier to achieve minimum earnings. • Ensure there is focus on courier retention. • Monitor courier numbers and suggest for more or less couriers as and when needed. • Need to be comfortable working in a fast-paced environment, making quick and concise decisions while maintaining a cool head. • Answer as many escalations calls as possibleProactively communicate with drivers not performing to customer requirements. Alert Supervisor of all issues / concerns for routes not performing up to standards immediately. • Responsible for assuring all stops are assigned to the correct courier driver and correct route thru dispatch system. • Assists in answering all incoming dispatch calls • Various administration tasks required from time to time. Show less

Auckland, New Zealand

Responsibilities• Customer service and good time management.• Understanding the procedure of a freight from sender to receiver and delivering it safe and how it was expected.• Understanding the geographical area and taking the best route to deliver the parcel.• Understanding the timeframe and meeting the deadline as committed to the client.• Delivering the best service in conjunction with observing Health and safety checks, rode rules and all other laws.• Help… Show more Responsibilities• Customer service and good time management.• Understanding the procedure of a freight from sender to receiver and delivering it safe and how it was expected.• Understanding the geographical area and taking the best route to deliver the parcel.• Understanding the timeframe and meeting the deadline as committed to the client.• Delivering the best service in conjunction with observing Health and safety checks, rode rules and all other laws.• Help understanding how we work to client to have more understanding of expectations and delivery.• Closely working with our Operations Teams to give the best results as expected by clients.• Follow all the tax obligations and Land Transport obligations.• Abiding with the rules and regulations posted by client in their premises. Show less

Auckland

Responsibilities• Hiring/training new staff, dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.• Dealing with Demand and Supply chain.• Maintaining healthy relationship with suppliers and bulk buyers for better rotation of goods.• Maintaining regular checks and stock takes to ensure that we never ran out of any product which will potentially make us… Show more Responsibilities• Hiring/training new staff, dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.• Dealing with Demand and Supply chain.• Maintaining healthy relationship with suppliers and bulk buyers for better rotation of goods.• Maintaining regular checks and stock takes to ensure that we never ran out of any product which will potentially make us loose customers.• Resolving customer complaints • Analyzing and interpreting trends to facilitate planning• Maintain timesheets, weekly reports and sending payrolls • Ensuring standards for quality, customer service and health and safety are met• Maintaining safe and hygienic environment at workplace.• Motivating the team to get a better outcome of their potential • Delegating tasks to the team • Managing staff rosters • Working as a part of team achieving assigned KPI’s and always trying to do better.• Projecting the forecast of sale and keeping up the demand comparing with previous records.• Working on software’s like SAP and WMS (Enterprise, Resource & Planning). • Regularly keeping records of stock of incoming and outgoing goods. • Keeping up with supplier’s issues of not facilitating the stock on time and resolving the issue alternatively.• Closely working with my Sales team and by Manager to make sure that they get maximum sales and there are no stock related issues.• To ensure that perishables and short dated stock’s to be moved first and fast. • To come with innovative ideas of reducing shrinkage.• Controlled departmental budget and inefficiencies. Show less

First Mobile, Auckland

Responsibilities • Advice and consult SME customer of Telco & IT services • Understand New Zealand Telecommunication Backbone and its infrastructure.• Understand the need of the market & required solutions.• IT support in regard to any matter related to telecommunication devices, PDA’s, computer hardware, software, computer viruses, spy wares, peripherals, printers, faxes, photocopiers, and hand-held devices… Show more Responsibilities • Advice and consult SME customer of Telco & IT services • Understand New Zealand Telecommunication Backbone and its infrastructure.• Understand the need of the market & required solutions.• IT support in regard to any matter related to telecommunication devices, PDA’s, computer hardware, software, computer viruses, spy wares, peripherals, printers, faxes, photocopiers, and hand-held devices. (onsite or in house• Client on-site set up of new computer systems, printing issues (desktop, laptop, hand held), data transfer, ADSL Router configuration, printer installations, Server and LAN set up and documentation. Preventative maintenance on desktops, laptops, servers.• Research and testing of NZ FONES Ltd T/A FIRST MOBILE supported application and software, and can give support and software solutions to our customers.• Devices assist all walking customers or existing customers pertain to setup wireless or network HSPDA.• Integrate Mobile device with emails & VPN • Keep production documents up to date In-house PC set up and maintenance. Reformatting machines and testing of desktop machines, laptops, printers and assorted other peripherals. (Refer NZ FONES Ltd T/A FIRST MOBILE Documentation – Testing on Computer Hardware).• Preparation of new deals. Set up of new computer systems (Reference to NZ FONES Ltd T/A FIRST MOBILE) make sure the correct equipment has been prepared before they go out. Ensure the quality control to satisfy customer’s satisfaction.• Manage and care of all recovery CD’s Developing NZ FONES Ltd T/A FIRST MOBILE internal processes and standardizing processes.• Warranty: log calls with vendor and follow up. Show less

Auckland

Responsibilities • Customer Service• Presentation of Stock to its best sales• Ordering of Stock• Stock taking and maintenance of their reports• Liaising customers with other vendors for better sales. • Organizing special promotions, displays and events • Updating management and staff on business performance, new initiatives and other… Show more Responsibilities • Customer Service• Presentation of Stock to its best sales• Ordering of Stock• Stock taking and maintenance of their reports• Liaising customers with other vendors for better sales. • Organizing special promotions, displays and events • Updating management and staff on business performance, new initiatives and other pertinent issues.• Managing team of 6 of professionals• Achieving sales targets and upselling products• Took initiative to find extra tasks when scheduled duties were completed Managing crowds & cash handling• Using information technology to record sales figures, for data analysis and forward planning Show less

Diploma In Business, Marketing/Marketing Management, General, A+

Gdic, Networks & Security

UNITEC, Auckland. 1. Designed and developed peer-to-peer home LAN, using 4 computers, hub and cables. 2. Designed and built client server.

Bachelor, Bca